英文导游常用语汇集20篇

2016个人职业生涯导游工作计划书

正如一句格言所讲：“成功者找方法，失败者找借口”。每天向着目标前进，工作会更有充实感。作为社会大家庭的一员，我们每个人都肩负着神圣而艰巨的使命。我们应该重视它，欢迎阅读xx个人职业生涯导游工作计划书。

1.在带领旅游团游览景点过程中，不再只是单一的讲解景点历史，而是结合天津近几年的发展概况，及未来发展计划系统讲解给游客，进而展现一个近代与现代相结合，高速发展中的天津市。

2.加深与游客的交流，在最短的时间内融入到游客当中。并像陪伴家人一样对待全团每一位游客，尽量满足游客所提出的要求，虚心听取游客的建议，以最好的服务让每一位游客开心而来满意而归。

3.在旅行社规定范围内，为我社及个人争取最大的经济效益。

4.在工作过程中，不断的像我社同事及其他旅行社导游学习，借鉴先进的带团模式，充实自己文化修养，进而提高自己的业务能力。

5.在接到社里分派接团通知的情况下，提前做好行程计划，与全陪或领队及时沟通，以便在第一时间掌握本次团队的第一手资料，从而更好的安排时间与行程，以避免因沟通不及时导致的时意外状况的发生，而导致游客的不满。

以上几点是我个人在这一年工作中学习和总结出的经验，同时经过这一年的工作也锻炼了我自己的协调办事能力和文字言语表达能力等方面，保证了每次接待旅行团的工作都能正常顺利的进行，以精神饱满的状态对待每一天的工作任务，热爱本职工作，积极提高自身各项业务素质，争取工作的主动性，具备较强的专业性;责任心，努力提高工作效率及工作质量。

感谢阅读xx个人职业生涯导游工作计划书，希望我们每位都能成为成功者。

国际专利许可合同(附英文译本)

（3）percent of the total contract price for delay exceeding weeks;

9.5 the payment of penalties by party b to party a as stipulated in article 9 shllnot releve party b of its obligation to deliver the said documents.

9.6 whenever the delay in delivering the said documents exceeds 6 months， party ashall be entitled to terminate the contract at its discretion and party b shall beobliged to re- fund party a all its payments together with the corresponding ingerestat the rate of... per-cent per annum.

9.7 if the verification tests fail with the responsibility lying with party b andif，as theresult，party a cannot start normal production with the contract having to beterminated， party b shall erfund all the payments previously made by party a to party btogether with the interest at the rate of... percent per annum.

9.8 if only some aspects of the properties of the product are not up to the standardsasstipulated in the contract and the responsibility lies with party b， party b shallcompensate party a with ... percent of the total contract price according to concredtcircumstances. ifthe responsibility lies with party a， party a shall pay the totalcontract price in accordancewith the stipulations.article 10 confidentiality

10.all drawings， designs， specifications and all other technical informationmade available under this contract by party b shall be kept strictly confidential byparty a who.shall not sell， transfer or divulge it in any manner to anyone exceptthose of its own employ-ees who will be using it in the manufacture of the products，without prior written consent ofparty b. party a may. however，supply such technicalinformation to its subcontractor to the extent necessary for such subcontractor tomanufacture parts of contract products，pro-vidingthat party a shall have suchsubcontractor agree， in writing， to hold suchnical information strictly in confidence.

10.2 ln case any part (s) or all of the above-mentioned technical information havebeen madepublic by party b or any third party. party a shall be thus released form theresponsi-bilityfor keeping secret the part(s) or all of the technology already published.

10.3 after the termination of the contract， party a shall have the rigbt to usetheatents supplide by b， i. e. paryt a shall still have the right to design，manufacture，use，and export contract products.article 11 infringement

11.1 party b guarantees that it is the legitimate owner of the patent to thestipulations of the contract， and that it is lawfully in a position to transfer thepatent to party a. of accusation of infringing the rights of a third party occurs，party b shall be responsible for the matter and fully the legal andeconomicresponsibilities trising therefrom

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Hello, everyone! Im very glad to accompany you to visit the Yellow CraneTower, a famous building in the south of the Yangtze River. I will do my best toprovide you with a comprehensive and considerate tour guide service. I wish youall have a good time.

The Yellow Crane Tower has been praised by Chinese poets of all ages, andhas always enjoyed the reputation of "peerless scenery in the world". Togetherwith Yueyang Tower in Hunan Province and Tengwang Pavilion in Jiangxi Province,it is known as "three famous buildings in the south of the Yangtze River". Withits long history and magnificent posture, it ranks first in the third floor andenjoys the reputation of "peerless scenery in the world".

As we all know, there are many kinds of cranes in nature, including whitecrane, grey crane, Red Crowned Crane, black necked Crane and so on, but there isno yellow crane. So why do people in Wuhan call the landmark building of theirhometown Yellow Crane Tower? This beautiful name comes from a beautifulmyth.

Once upon a time, there was a man named Xin who was selling wine on the topof Huanghu mountain. One day, an old man in ragged clothes came to him and askedhim for drinks. Although his business was small and profitable, he was faithful,kind and charitable. Seeing that Lao Dao was very pitiful, he generously agreed.After having enough to eat and drink, Lao Dao was very grateful to Xin. Later,Lao Dao would come every day, and Hsin would answer every request. A year passedunconsciously. One day, Lao Dao came to the hotel again. As soon as Xin saw him,he quickly prepared food and wine for Lao Dao. Lao Dao quickly stopped him andsaid, "I dont drink today. Im here to say goodbye to you.". He said thatdrinking every day, no thanks, but I will draw, I will draw a picture for yourhotel as a souvenir. After that, Lao Dao picked up the orange peel on the groundand drew it on the wall. In a short time, he drew a crane. Because the color ofthe orange peel is yellow, the crane is also yellow. After the painting, Lao Daosaid to Xin: as long as you clap your hands, the yellow crane will come down anddance for the drinkers.

As soon as Xin heard this, he was very happy. He immediately went to seethe crane painted by Lao Dao. He thought it was lifelike and very beautiful. Heturned to thank Lao Dao for drawing such a good picture for his hotel, but LaoDao had disappeared. The next day, a guest came to the hotel. He thought of theold Taoists words and clapped his hands for a try. Sure enough, the YellowCrane jumped down, sang and danced, and then jumped back to the wall. The guestwas very happy. After the news spread, people and tourists from three towns inWuhan came to the store to watch the Yellow Crane Dance. Since then, the hotelbusiness flourished, and Xins got rich.

One day ten years later, Lao Dao appeared in the hotel again. When she sawhim, she was very happy. She took Lao Dao and said, "when youve been there forten years, Ill inquire about your whereabouts and find out where you are. Todayyou are back, please dont leave again. After Xins speech, Lao Dao said to Xin:I wonder if you have paid off my wine debt with the money you have earned in thepast ten years? Xin said in a hurry: Thank you very much. With the help of theYellow Crane you left behind, I am very rich now. On hearing this, the Taoistpriest laughed, took off his flute and played a wonderful tune to the YellowCrane on the wall. The Yellow Crane began to sing and dance with the flute. Atthe end of the song, the old Taoist stepped on the yellow crane. The YellowCrane flew away with the old Taoist. Since then, the old Taoist never cameback.

People in the three towns of Wuhan miss this crane, which brings themhappiness and auspiciousness. They suggest that Xin build a pavilion beside thehotel to honor Laodao and Huanghe. At the same time, it also guides the oldTaoist and yellow crane who travel all over the world. I hope they will comeback soon. Xin accepted everyones advice and took out the money he hadaccumulated for many years to build a high-rise building next to the hotel. Hefelt that the Yellow Crane helped him get rich, so he named it the Yellow CraneTower. For thousands of years, this story has been widely spread, and has becomethe most influential legend of the Yellow Crane Tower.

The Yellow Crane Tower was first built in 223 A.D. in the second year of WuHuangwu in the Three Kingdoms. It has a history of more than 1700 years, duringwhich it has been destroyed and built repeatedly. This is because the YellowCrane Tower is no longer a scenic building in the general sense, it reflects therise and fall of an era. Since the Yellow Crane Tower was destroyed in 1884,people have been looking forward to its reappearance in Jiangcheng, but theyhave not been able to do so. It was not until after the reform and opening upthat the Yellow Crane Tower was rebuilt, which fully reflects the improvement ofChinas comprehensive national strength. The Yellow Crane Tower we are visitingtoday is based on the Yellow Crane Tower of the Qing Dynasty. Constructionstarted in 1981 and was completed in 1984. It is 100 years since the last YellowCrane Tower was destroyed.

The Snake Mountain, where the Yellow Crane Tower is located, is composed ofseven mountains arranged from east to west and connected end to end. From westto East, there are Huanghu mountain, Yinjia mountain, Huanglong Mountain,Gaoguan mountain, Daguan mountain, Qipan mountain and Xishan Mountain, with atotal length of more than 20__ meters. It is named Snake Mountain because it issimilar to crouching snake. The Yellow Crane Tower is built on the top ofHuanghu mountain. In ancient Chinese, the two words "Hu" and "he" are common, soit is also called Huanghe mountain. The pavilion on Huanghe mountain is ofcourse called huanghe tower. But people are more willing to accept the legend ofimmortals.

In order to make you enjoy the Yellow Crane Tower better, I use five wordsto summarize the characteristics of the Yellow Crane Tower: high, strange,dangerous, beautiful and wonderful. It is high in the mountains, high buildingsare higher, and the sky is pierced by clouds and clouds; it is strange that thegods cross the crane, and the myth spreads; it is dangerous to stand near theriver, and there is no land under it; it is beautiful to climb the tower andoverlook the scenery of Wuhan; it is wonderful that the literati and theanecdotes spread.

OK, now we have come to the Yellow Crane Tower Park. Yellow Crane TowerPark is composed of main building, pavilions, porches, memorial archways andGushi commercial street. The main building has a clear height of 51.4 meters andfive floors. It is square in shape and looks like one. Each side is 35 meterslong, with 72 columns rising from the ground and 60 cornices flying in the air.It takes advantage of the length of the calendar tower to gather the beauty ofthe north and the south. The golden colored glazed roof is simple and beautiful,and the red gourd shaped top glitters at night. Each layer has a strong poeticflavor. Now lets go into the main building to have a look.

We are now in the hall on the first floor of the Yellow Crane Tower. Thehall is 22 meters wide and 14 meters long. Look at these antique pillars, whichhave a circumference of two meters. They go straight to the top floor, which canbe said to be the Optimus Prime of the whole building. This "picture of whiteclouds and yellow cranes" is 9 meters high and 6 meters wide. On the picture,the Yellow Crane Tower stands in the middle, with a fairy riding on the YellowCrane and an iron flute blowing on the top, and people singing and dancingbelow. The whole picture is full of romantic and magical atmosphere. On bothsides of the painting, there is a couplet of Zhang Zhidong, an importantMinister of the late Qing Dynasty

Cool air from the West

The river goes to the East and the waves wash away the worries of the pastand the present

After the famous couplet in the hall, there is a huge carved screen, whichis painted with the shape of the Yellow Crane Tower in history. It is highlyskilled and antique, which can be called a fine art.

OK, please follow me up. Our current location is not the second floor, butthe mezzanine between the first floor and the second floor, commonly known asthe horse racing gallery. There are such horse racing corridors between everytwo floors. You can calculate that the Yellow Crane Tower originally has fivefloors. In addition, the horse racing corridor between every two floors has atotal of nine floors inside. Therefore, the Yellow Crane Tower has a buildingstructure of five floors outside and nine floors inside. Here are somehistorical celebrities calligraphy and paintings. You can enjoy them.

As you can see, there are six models of Yellow Crane Tower in Tang, song,yuan, Ming, Qing Dynasties and modern times on the second floor. They eachrepresent the architectural styles of their own times. You see, the Yellow CraneTower of the Tang Dynasty is connected with the city on the first floor and hasonly two floors on the outside. The overall structure is simple and rough,giving people a sense of simplicity and vigor. Take another look at the SongDynasty building, which is composed of four parts: building, terrace, porch andcorridor. Each floor has a double eaves, which shows the delicate and meaningfulartistic style of the Song Dynasty. The form of the Yuan Dynasty continued thestyle of the Song Dynasty, while the Ming Dynasty was still two-tier.

If you look at it again, there are some cloth awnings and other things. Doyou know what they are for? Yes, they are the umbrellas used by people inancient times. Look at the Yellow Crane Tower in the Qing Dynasty. It has threefloors. The first floor has 12 eaves, representing 12 hours of a day. The secondfloor has 12 eaves, representing 12 months of a year. The third floor has 24eaves, representing 24 solar terms of a year. The most amazing thing about it isthat it can integrate the traditional Chinese astronomy and calendar culture.Unfortunately, it was destroyed by thunder and fire in the summer of 1884, thatis, the 10th year of Guangxu reign of the Qing Dynasty. The last one is now theYellow Crane Tower. It is based on the Yellow Crane Tower of the Qing Dynasty.It was rebuilt in 1984. It not only has the unique traditional shape of theYellow Crane Tower, but also is more magnificent than the buildings of previousdynasties.

Please hold the stairs and follow me to the third floor. Here is a ceramicpainting called "the quintessence of literati". The figures in the picture havedifferent and lifelike expressions, which reproduces the scenes of the literaticoming here to chant poems and Fu. You see, the yellow robe in the middle is CuiHao, the great poet of Tang Dynasty. It is said that one year, Cui Hao came tothe Yellow Crane Tower and wrote an impromptu poem after his visit

Once upon a time, people had gone by the Yellow Crane, but there was noyellow crane tower left here.

Once the yellow crane is gone, it will never return.

Qingchuan experienced Hanyang tree, grass luxuriant parrot island.

Where is the hometown at dusk? The Yanbo river is worrying.

This poem has a wonderful artistic conception and is a rare poem describingthe Yellow Crane Tower. However, there are many famous poets in Tang Dynasty,and Cui Hao is not well-known. Therefore, although his poems are good, no oneappreciates them. Another year, the poet Li Bai came to the Yellow Crane Tower.The local people were very happy to see the poet come here, and asked Li Bai towrite a poem for the Yellow Crane Tower. After visiting, Li Bai felt that thelegend of Yellow Crane Tower was strange and the scenery was beautiful, so hemade great progress in poetry and agreed to write poems. People are ready tostudy four treasures, Li Bai dipped in thick ink, hold his breath, to write, butat this time, he looked up, saw Cui Haos poem on the wall, he was stunned onthe spot, shook his head, stopped writing. The onlookers did not know why. Theyasked why. Li Bai sighed and chanted a doggerel

One blow smashes the Yellow Crane Tower and one kick overturns the parrotisland.

In front of me, there is a scene. Cui Hao wrote a poem on it!

After chanting, he left. As a result of Li Bais praise, Cui Haos poemsare well-known, and the Yellow Crane Tower is also spread around with Cui Haospoems.

The fourth floor is the cultural activity place of the Yellow Crane Tower,displaying the impromptu works of famous contemporary calligraphers and paintersvisiting the building. There are also four treasures of the study speciallyprepared here. If any tourists are interested, they might as well show theirskills here.

Now we come to the viewing platform on the fifth floor of the Yellow CraneTower. The first picture we see here is a group of paintings called "thevastness of the river and the sky", which covers an area of 90 square meters andis the largest among the murals in the whole building. It consists of 10 colorpaintings. The three on the front wall are the center of the group of paintings.The first one records the process of the ancient Yangtze River culture from topto bottom. The second is the water waves depicted with gold lines on the stonegreen background, occupying the whole picture. It seems that people stand on across section of the Yangtze River and feel the waves rushing eastward. Thethird one reflects the process of the Yellow Crane Towers emergence, rise andfall after the Three Kingdoms period. The other seven, painted on the e Fang,are: the source of the Yangtze River, the waterfalls in the upper reaches, thescenery of the Three Gorges, the wonders of Lushan, the scenery of Taihu Lake,the river flowing into the sea and the vicissitudes of the sea.

Now lets go to the West and enjoy the beautiful scenery of the three townsin Wuhan. In front of you are the Yangtze River rolling eastward and the YangtzeRiver bridge which makes the natural moat a thoroughfare. In front of you arethe towering TV Tower on Guishan mountain, the magnificent Qingchuan Hotel, suchas the Qingchuan Bridge across the river with rainbow The Yellow Crane Tower,like an old man, sits firmly on the top of the Snake Mountain, witnessing thevicissitudes of Wuhans history and changing today, and looking forward to theprosperous future with expectation.

Well, the tour of Yellow Crane Tower is coming to an end. I hope myexplanation can leave you a good memory. Please forgive me for the shortcomings.Welcome to Jiangcheng next time and come here. I wish you a pleasant journey anda pleasant journey!

Dear friends hello! I am a tour guide. Today we are going to mount emei scenic area is world-famous. On the emei mountain there is a legend: once upon a time, Simon, the emei county go there is a temple. One year, to a white-haired old painter, the painter and a temple monk friendship is very good. Later, the old painter with monk said goodbye, when he left to the monk four picture, and asked the monk to put this four picture in the box, live forty-nine days to hang out. Monk felt so good picture on the box its too bad, so he put the four picture to hang up.

Come back in one day, he went out and saw the four girls, feel very familiar. Hou to found the girl is the painting on the wall. He immediately went to chase, run faster because my sisters, he caught only four sisters. Four sisters hide away, he began to cry out: "elder sister, two elder sister, three elder sister, come and save me!" Three sisters see four sister dogged by monks, scolds: "this monk dont be shy!" Four sisters because every far, only to hear "dont be shy" three words, thought that my sisters in scold her, blushing shame, shame, immediately into a mountain. Monk suddenly missing girl, but there was a mountain before, I thought, you become a mountain I would waiting beside you, cant let you anyway.

Three sisters see four younger sister into a mountain, also become three mountain and waiting for her. Later, beside the mountain monks death, into a porcelain lohan, still keep the mountain. People built a temple there, is called "porcelain buddhist temple". Four sisters into four peaks, a more than a beauty. Then they take slices "moths" rewrite into mountain "I" word. Elder sister is called big asan, two elder sister is called two asan, three elder sister is three asan, four younger sister is called four asan. So far, the big asan asan, two and three asan, standing still, only four asan across a distance. Emei mountain scenery beautiful. How many visitors letters, they make poetry article, whereabouts, found them all, the number is not clear. The tang dynasty poet Li Baishi yue: "shu town, I putuoshan following difficult." ; Ming dynasty poet Zhou Hongmo shout: "three I show of guilin, why Marine penglai found."

Contemporary writer guo moruo emeishan for book "the world famous mountains"; Mount emei is also known as the "emei world show" of reputation. Through the ages, mount emei is proving worship, sightseeing, scientific research, leisure spa resort. Mount emei is one thousand years, incense exuberant, tourist flow, eternal charm. Tourists, emei mountain has arrived, please take to bring something, well set out tourism. During the visit, please do not spitting, littering, to protect the environment and mount emei wonderland.

A garden is located in the outskirts of yangzhou, jiangsu province dongguan street, formerly the ShouZhi garden of qing dynasty. Jiaqing and daoguang years, liang huai salt merchants yellow and converted to the narration for the garden, because of kinds of bamboo, named "a garden", its meaning has straight not bent, modest upward. "Yangzhou gardens, gardens to fold Lin chuang". A garden in his bamboo stone as the main body, in the peak using stone for the characteristics of urban forest, the legend of emperor kangxi years famous painter Shi Taozhi hand. Previous call "by HuiShi Duo mountain", is a garden Duo rao HuaLi, between like and dont like, an infinite daydream. The park mountain peaks, tall and straight, majestic, give a person the sense with rockery real taste. Appropriate woo hin, mountain building and the garden are brushed YunTing transparent, live in the autumn pavilion, yue xuan building, hand in photograph reflect with rockery pool, with a fomous trees, more show of primitive simplicity and elegant.

This park south entrance, there are two central pool, pool east Bridges cross waters as two, fanaw osmanthus hall, the width between the three, single eaves jehiel mountain, is the main building, garden ChiBeiYou hexagonal pavilion a; QiYou west pool is small, the north lake stone rockery, the south bank of bamboo forest. Garden north has up to 11 floor garden architecture.

A garden is famous for its "four seasons rockery". Spring scenery in osmanthus south hall near the entrance, down the tracery wall decorate stalagmites, like spring unearthed bamboo, bamboo echo, increased the spring in the air. Xia Jing in northwest of lake rockery LinChi, jian valley deep and quiet, the purple shadow show wood, the gurgling, beautiful and clinking. Autumn scenery is Yellowstone rockery, the number to pull, towering cliffs, the hole set way, upwards, step different scene change, fascinating. The top of the mountain pavilion, forming dominated the highest scenic spot. Winter rockery in the southeast of the small courtyard, lean on a wall of superimposed color white, body roundy XuanShi (snow), did not disappear, like snow in the south wall four lines round hole, using a narrow alley walls of air change produced by the effect of the north wind roar, as the atmosphere of winter blizzard. And on the west wall of the small courtyard and a round hole empty Windows open, you can see the spring mountain bamboo, camellia, and as winter is over, beautiful spring had come. The design idea, make the garden space changes with new idea.

Four seasons rockery, distinctive expression "hills YanYe and like to laugh, summerhill, such as green, bright and clean, such as makeup, akiyama mountain winter bleak and such as sleep" and "hills should swim, summerhill appropriate, the appropriate akiyama, winter mountain livable" poetry. A novel garden purport, tight structure, is the Chinese garden alone, it is also one of the most famous landscape of yangzhou.

Dear friends: passenger

Heuo! My name is Hou Xiang, I am your tour guide at this time. Today, I lead you to the world civilization world-beating badaling Great Wall tour. I hope you have a good viewing the ancestors left us scenic spot and historic resort!

You see, we are now at the foot of badaling. Everyone looked up, badaling Great Wall is very much like a dragon? Between the mountains circled crept. To tell you that this period of the Great Wall is thirteen thousand li. Here we see again, can find the Great Wall is divided into west, north, two peak, magnificent scenery, just like dragons rising and prosperous one. If you want to see the Great Wall scenery, go up and view it for you.

Tourists friends! We finally came to the famous badaling Great Wall, is really spectacular! The badaling Great Wall tall, solid, is made of stone and ChengZhuan. Ground upper berth square brick, very smooth, like the road is very wide, wide width, so if the horse stood above, WuLiuPi horse can be hand in hand, we now have a try, arms extended, some can account for more than ten people.

Good, we go forward again, we look at, walked on the wall is two meters high buttress, the mouth of the buttress on the square, this is war outlook, and shot mouth. On the top of the wall, every three hundred meters there is a square ChengTai, this is the ancient fortress of station troops. War, between the pile caps can mutual echo.

Badaling Great Wall there is a lot of beautiful scenery, here is the civilization of the world tourist attractions, hope you can carefully touring!

Kunming xishan called blue mountain chicken. For brigitte Nao mountain,huating mountain, mt huashan, the floorboard of the Luo Hanshan. West mountainis located in the western suburbs of kunming, dianchi lake west bank, 15 km awayfrom downtown, lie between the dianchi and golden horse mountain, is relative.North green chicken guan, south to haikou, 35 kilometers. Peak Luo Hanfeng, 2,511 meters above sea level. Rolling hills, red is like sleeping Buddha, so alsocalled lie in foshan. On the other side of the water just like the dianchi lakeshore - rich woman lay, of "sleeping beauty mountain" good name. Sanqingpavilion on longmen grottoes. The first scene in kunming area. First see thename of xishan and tomorrow shun six years (in 1462), he gives the Minneapolismountain, the great garden temple imperial tablet "county of yunnan provincekunming xishan sea".

Xishan dense woods, flowers and plants flourish, beautiful beautiful,scenic, in ancient times has the reputation of "the first state in the yunnan".From a look to the southeast of kunming, xishan just like a beautiful womanlying in dianchi lake on both sides. Her head, chest, abdomen, legs, hair floatsin dianchi lake sparkling waves of shadow, appear outline and graceful,enchanting and moving, so also called sleeping beauty.

Folklore, ancient when a princess to bear palace lonely, sneak out of thepalace with a small group of married couples. Later, breaking up a happymarriage, the king and to the young man to death. Princess grieving, and wept,tears remit the dianchi lake, she also fall on his back into the western hills.Xishan are bi is a forest park, attractions. Every year in March, kunming peoplehave the custom of "march third, play xishan", when the four sergeants gatheredparty, sing folk songs, to minor, play the dragon lion dance, the piic toadmire the view, very busy.

Hello everyone! This is located in the middle of Lijiang ancient city,called "Sifang Street". Sifang street used to be another alias, and there is alittle story about its name. Before, there was a small pavilion in the middle ofSifang street, and there was a small pool beside the pavilion. In summer, thelotus blossoms in the small pool; in autumn, the small pool is covered with redleaves, which is a good place for poets to sing wine. Because the pavilion issquare, "Fang" is homonymous with "Fang", so it is renamed "Sifang Street".

Lets see, there was no city wall in Lijiang, because the rulers surnameat that time was "Mu". If the ancient city built walls, then "Mu" would becomethe word "trapped", which was very unlucky, so the city wall was not built.

OK! Lets go to the next scenic spot. Lets see, there are several wellsconnected together. Isnt it a bit odd. The first well is the cleanest fordrinking; the second well is the water from the first well for washingvegetables; and then it flows into the third well for washing hands. Its beenused like this for thousands of years.

Lets not scribble around. Im finished. Lets play separately for an hourand gather here after playing.

陈欧体写到“你只闻见我的香水，却没有看见我的泪水，你有你的规则，我有我的选择，你否定我的现在，我决定我的未来，你嘲笑我的未来，我可怜你总是等待，你可以轻视我们的年轻，我们会证明这是谁的时代，梦想是注定孤独的旅行，路途中少不了质疑和嘲笑，那又怎样，哪怕遍体鳞伤，也要活得漂亮，我是导游，我为自己代言。”这是我还未当导游之前的心声，我相信任何事情只要认真地做，一定要干的漂亮。但是，我的导游工作让我改变了态度，我找到了更适合我的出路，我发现我不适合当导游。

导游是一个极富挑战的第一范文网工作，首先得有深厚的功底，强大地内心，坚忍不拔的意志，这才是一个导游的最基本功。举例说说我的工作有感。

我是一个专职导游，每个人都有自己的理想，和兴趣，我最喜欢游山玩水，然后写点小稿子投投，可以赚些零花钱。所以当导游可以说是自己长久以来的理想之一。 我没有挂靠旅行社，都是自己通过朋友的介绍接待一些外国友人或者国内散客，我的第一次带团经历是赶鸭子上架，游客是朋友的朋友，朋友给的要求是只要带对路，让他们吃好喝好，陪他们一起玩，不需要有什么负担，我于是硬着头皮上，没有任何想法的接待，还好运气比较好，他们都是朋友介绍的，对我都比较好，就把我当一个小妹妹对待，对我的导游讲解没有要求，只是希望我能让他们在一个轻松愉快的景区内玩的舒心就行，我搭着他们吃住，基本上没有任何负担。这是我的处女秀，算是圆满的结束。

我印象最深的一次经历是被客人骂了整整40多分钟，被骂的原因就是因为年纪小太嫩，让他们足足排队了20多分钟，我满是无辜，但是从中教会了很多，我也领悟了不少。我不细心，如果我提早通知他们起床晚一点，不要赶上那个早高峰，他们也不要等那么久，如果我提前先做文章，知道浙江一带的人虔诚信佛的话，我就不会被骂的这么激烈啦。他们都是些大城市的富有的商人，好不容易度假，那么高的花费肯定是需要全面细微的服务，我不仅不落落大方，太斯文气，完全hold不住他们吗。

路上有好的客人也有些没有素质的客人，有次在黄龙洞，我看客人在门口买个冰欺凌要40块钱，那简直是天价，还找错钱，我很是气愤，上前找商家理论，我是在为游客着想，我是在帮他们忙，他们非但不领情还吃的痛快，我真是无语。在我面前和我洽谈导游费用的时候抠门的不行，上车了还把我臭骂一顿，不分来由的，我实在是无奈加无辜，世界上这么蛮不讲理的人我是领教过了，我没有宰他们一分钱，一路上说要投诉我，她真是霸道到不行。

这些导游经历，让我开阔了眼界，认识了很多朋友，有过很多的愉快回忆，让我也收获了不少，物质上和精神上都得到了一定的满足，当自己掌握着全团的命运像是一个将军挥斥方遒的带着自己的士兵饱览祖国大好河山，自己心里的惬意无人能知。我每次上车却从客人的衣食住行关照起，特别用心。到了地方还不停地提醒地陪，这个客人不喜欢什么，那个客人有什么不舒服的，地接都说我对客人太好，这样有点傻。

确实，在带团的过程中我发现，有些客人你对他越好，他越以为你要骗他的钱，对于一个刚刚出道的小导游，这样的感觉是很寒心的。 团带多了以后，我学会一些技巧，上车再不对客人毕恭毕敬了，而是让自己显得稳重大方，因为发现这样客人反而很信服我。讲解的时候，我也不会再死背导游词，我有本小本子，把各个景点的每个小部分用故事的形式写成一小段一小段，没事就上网找找这些景点的一些相关小细节，记下来。久而久之，讲解胸有成竹，不会那么死板。

对待客人我学会以身作则，从容不迫。其实人是一个很怪的东西，越宠他越变坏。导游虽然是服务行业，但不是什么不正经的服务行业，没必要对客人像对祖宗一样，因为我们自己没做什么坏事。当然，我对客人从心底上说还是很关心的，不过如果他们迟到了，不守时间了之类的话，我就会发脾气了。我们带的是一个团队，不是一个人。我想导游如果把自己当成团队的领导者，那很多事情做起来就会很有底气。

没入行的时候，我很关心怎么入行，这个行业好不好，收入如何等等，入了行以后，我也遇见很多新人问我这个问题。那么最后我就给新人提一些建议吧。首先这个行业没有一部分人想得那么好，也没有一部分人想的那么差，要看你从哪个角度来看待。 有人说导游很赚钱。我觉得，如果你做导游的目的是为了赚钱的话，那我建议你做点别的。导游的工作是很不稳定的，还有淡旺季之分，

平均收入和普通员工没多少区别，但付出的辛苦却是上百倍。没有保险，没有合同。专职做导游的人也只有温饱水平。 你有做导游的热情，有希望长见识和锻炼自己的心境，那么我觉得，有这个机会，你就应该试试。如果你是一个比较有内涵的人，那么当导游一定会让你快乐，这是真的。 你会接触不同的人，不同的事，遇到不同的挫折，享受不同的成就感。可以说其他任何职业，不会像导游这样，丰富你的人生经历。你也会看到不同的风景，体会不同的人生。 每次从高速公路下来，看到夕阳下坠的时候都会有种很惬意的感觉，带团结束，又回到温暖的家，才会发现，原来家是这样温暖。

英文补充协议变更的起草

一般来说对于合同的小修改，没有必要重新签订合同，重新签订都是费时费力，也没有必要，所以都用补充协议对原合同进行修改。如果对合同改变重大的话，比如对方想换个姊妹公司来签合同，或者合同条款有多处重大变更，可以说从根本上改变了合同的内容，都可以重新签订合同的。重新签订合同有两种方式。一种是交出所有原合同的原件，然后废除，撕毁都可以，然后再签订新合同；如果对合同原件到底有多少份不清楚的话，保险起见可以先起草一个对原合同的终止协议，然后再签新合同。当然如果为了做到天衣无缝，两个合同之间权责无缝转移的话，我自己使用过这种模式，不用撕毁原合同或者起草终止协议，先在新合同中写终止原合同，一般写新合同生效后原合同立即终止，在新合同未生效前原合同保持有效。然后在新合同上盖上三种章，第一种是原合同的对方的章，第二种是新合同的对方的章，第三种是我方的章，这样操作有个缺点是财务看见合同上有三个章，如果她们不看合同内容的话，有时候容易混淆合同内容。

言归正传，给大家分享一个我起草的比较简单的补充协议。

忘了给大家说了，之前跟一位做国际工程的朋友讨论补充协议和变更怎么翻译，我倾向于合同变更翻译为amendment, 补充协议翻译为addendum.不知道大家什麽意见？不过我自己一般都是不加区分的用amendment的。

EXPLOSIVES SALE AGREEMENT

Amendment to the Contract Agreement

Between

The COMPANY

and

MULTI BIZ FZE

WHEREAS: The Explosives Sale Agreement with Contract No: for the construction of XYZ Motorway Road Project has been signed on 11 March 20xx between Company(hereinafter called "the Buyer") and the MULTI BIZ FZE(hereinafter called "the Seller").

评注:先说我们什么什么时候签订了一个合同。

WHEREAS: The Buyer and the Seller have a meeting about the L/C and the Contract Agreement in the afternoon of 25 March 20xx, the Seller suggested that the volume of the goods is excessive and deliver them in one time would be hard; the Seller further suggested that the transshipment would not affect the goods quality since the goods are loaded with containers in the whole shipping period, it is very normal for cargoes to be transshipped in international shipment.

评注：再说这个合同要修改，为什么原因修改，也可以把谈判的过程加上。

IT IS HEREBY AGREED as follows:

评注：双方都同意如下。

In order to ensure the smooth execution of the said Contract Agreement, it is agreed that the goods should be allow to transshipped and partial shipped; accordingly, delete the word "not" from second line, first paragraph of Clause 14 shipment of the Contract agreement (Contract No. CCCAAA-MBIZ-01-20xx).

The Seller further agreed that the goods would all be delivered within two shipments.

评注：上面就是要修改的内容了。

For any discrepancy between this amendment and any of the Contract Agreement, both parties agreed that this amendment to the Contract Agreement shall prevail.

评注：如果这个补充协议和之前签订的合同有冲突，那么以这个补充协议为准，一般可以不写这一句，因为法律上规定一般是后面的文件有效，不过为了避免争议，也为了保险起见，我个人喜欢加上这一句。

IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed the day and year first before written.

On behalf of the Seller

Position___________________________

Name____________________________

Signature__________________________

Date____________________________

Tel____________________________

On behalf of the Buyer

Position___________________________

Name____________________________

Signature__________________________

Date____________________________

Tel____________________________

Witnesses

Name____________________________

Signature____________________________

2017年导游第一个月工作总结范文

2017已过去一个月了，作为在这个行业从事导游工作近6年来，从来没有做过一次总结，总是在实践和实验中成长，每个人都希望自己能比别人优秀，能做一个让别人认可的人，但是从我的工作来看，确实没有啥值得骄傲或者自豪的事情，或许比其他工作看起来风光，但是其中的酸甜苦辣又有谁能理解呢?

今年的导游培训课可以说是让我学到和看到了别人的光环还有光环背后的辛苦，我深深的知道，做我们这个行业的，起早贪黑，有的时候甚至连个可口的饭菜都吃不上，还要带着客人游山玩水的心情，都说付出和收入是成正比的，但是在我们这个旅游的潜规则的带领下，哪里公平?没有稳定的收入，没有固定的工作，没有保障，那一天出了任何事故都找不到人给你赔偿，但是因为个人喜欢这个职业，也热爱这个工作，一直坚持到现在，也是今年才找到组织，希望在明年会有好的发展吧!

说说我的带团经历吧!说实话，没啥值得炫耀的经验，只能说是一种互相学习吧!从2017年拿上导游证的这一刻，我觉得自己是个导游工作者，我可以去很多自己没有去过的城市玩，可以免费进入各个景区，自己真的高兴的不得了，但是刚拿上导游证，没有一家旅行社肯聘你去他们那里工作，当时心情直接跌到谷底，经过一个多月，同学之前有比我更早进入旅行社工作，我便找到一份工作，但是这份工作我只做了一个月，因为我没有记住他们单位的电话号码，也更别说带团了。

我知道自己必须充实自己，多学习，才能够很快进入到这个行业，第二个工作单位，我去了之后只是让我看资料啊，学习，也没有让我带团，我觉得自己很没用，正好赶上旅游旺季到来，导游全部都出外带团了，社里让我带团，去的第一个地方是六盘山，是要我把团带到固原和那边的导游交接工作，呵呵，真的很生气，我觉得自己完全可以全部带完，然而单位出于团队质量的问题，毅然要求我帮那个导游把她带的客人接回来，这就是我开始了导游生涯的第一个团队，客人都很好，我上车虽然很紧张，但是大家互动唱歌以后就缓解了那种紧张的空气，也锻炼了我的胆量，虽然没有完整的带完这个团队，我其实还是很感谢旅行社的领导，让我出团了，但是这份工作工资收入太低，我没坚持很久就不干了。

第三份工作，那就是进入国旅的那一年，对我的培养和锻炼，让我正式加入了宁夏地接导游的队伍，我也认识了比我年长一些的导游前辈，我很荣幸，社里一系列的培训，让我很快的成长，我也开始从3个人的散客然后30人的专列带起，我发现自己的知识实在是太少了，有的时候客人问到的问题真的是回答不上来，我走到哪都会买一些书回来给自己补充知识，经过了几年的历练，我开始赚钱了，觉得这个工作还是很不错的，便一如既往的向前走。

现在从国旅出来了，我任然感激以前在国旅工作的那些乐于把自己的知识全部讲给我们这些新人的前辈们，要不是国旅，我可能也就坚持不到现在。

从2017年开始选择做兼职，我算不上是优秀导游，觉得只要所有团队不被投诉，只要我用心来对待我接待的客人，我能赚一些钱够自己花就还不错了，但是我同时听到很多优秀导游的故事，我也想像他们一样，可是我一直默默无闻，2017年以前的客人很友好，根本别说是投诉了，他们来到宁夏对我们这里的风土人情都很感兴趣，说我们这里的导游实在，诚实，不知道从什么时候开始，网上就有关于导游欺客宰客，导游殴打客人，导游等等不好的传闻，这对我们的影响太大了，我们极力再维护宁夏旅游的形象，我们西部旅游发展慢，起步晚，我们导游的整体素质不是很高，但是我们西北人诚实实在的种种行为还是打消了客人对导游不好传闻的那些想法，我真的很欣慰我们宁夏的旅游环境一直能健康的发展。

今年我带团接受投诉三次：

第一次投诉原因是因为旅行社为了降低成本，雇佣不是旅游车队的车子接待游客，去了西宁，司机不认识路，我与司机再车上争吵路是否走错等等的事情，客人是无罪的，但是导游应该要和司机、全陪、领队互相沟通合作才能避免这些事情的发生，也就不会有投诉了，在这个投诉问题里我也是冲动了，所以说冲动是魔鬼，我被旅行社扣了500元钱，我要反映的问题是旅行社降低成本可以，但是不要再用不认识路的司机了，这对我们导游工作实在是一个很大的影响。

第二次投诉，是我没有核对住宿的宾馆，因为在吃饭的餐厅客人斤斤计较，结账的时候和餐厅发生了一些争吵，我出于好心要全陪先带着其他客人回酒店休息，但是拿错了房卡，本来是兰花花的新酒店，最后住进了旁边的旧酒店，客人都住进去以后发现房子不是他们那个标准，便要求换房，把睡梦中的人都叫了起来，换了房子，第二天也把我给换了，这个问题是我因为疏忽犯的不该犯的错误，做我们这个工作，就要时刻保持一个兴奋的状态，对任何环节都要提前落实好，疏忽大意是最不可取的，我也损失了将近2017块钱，因为至今旅行社就这个问题收不来团款也不给导游报账。

第三次投诉，我只带了一个人，真的是更不应该被投诉的，原因是我没有一直陪着客人，把人家冷落了，天哪，什么样的投诉都能成立，这个更提醒了我，作为宣传我们宁夏的使者，一个人也要把她当成是上帝，别看人少了，赚不到钱了，就粗心大意，话说，别拿村长不当干部，现在的客人真的是花钱不花钱都是大爷，不管你用什么办法把她陪舒服了，高兴了就ok了。处理了这个投诉，我不仅写了检讨书，甚至还被社里扣了三个月的工资，我现在签了合同还是被停薪留职的处分，我觉得很不公平，但是我是一名导游，我要为旅行社维护更多的客户，因为我，可能社里损失了就不只是一个客户这个问题了，我只能接受了。

总之做导游工作，除了你有渊博的知识，还得处理好你和客人，你和旅行社，你和家人所有的问题，虽然你不是神，但是你必须知道这是你得职责，不想被社会淘汰，你就要天天爬在电线杆上等着被电死，要不你连电线杆都没摸到，就已经死了，学着做第一个吃螃蟹的人，只有有十分的信心，才能做成九分得成绩。

景区导游个人工作总结

作为在这个行业从事导游工作近6年来，从来没有做过一次总结，总是在实践和实验中成长，每个人都希望自己能比别人优秀，能做一个让别人认可的人，但是从我的工作来看，确实没有啥值得骄傲或者自豪的事情，或许比其他工作看起来风光，但是其中的酸甜苦辣又有谁能理解呢?

今年的导游培训课可以说是让我学到和看到了别人的光环还有光环背后的辛苦，我深深的知道，做我们这个行业的，起早贪黑，有的时候甚至连个可口的饭菜都吃不上，还要带着客人游山玩水的心情，都说付出和收入是成正比的，但是在我们这个旅游的潜规则的带领下，哪里公平?没有稳定的收入，没有固定的工作，没有保障，那一天出了任何事故都找不到人给你赔偿，但是因为个人喜欢这个职业，也热爱这个工作，一直坚持到现在，也是今年才找到组织，希望在明年会有好的发展吧!

说说我的带团经历吧!说实话，没啥值得炫耀的经验，只能说是一种互相学习吧!从年拿上导游证的这一刻，我觉得自己是个导游工作者，我可以去很多自己没有去过的城市玩，可以免费进入各个景区，自己真的高兴的不得了，但是刚拿上导游证，没有一家旅行社肯聘你去他们那里工作，当时心情直接跌到谷底，经过一个多月，同学之前有比我更早进入旅行社工作，我便找到一份工作，但是这份工作我只做了一个月，因为我没有记住他们单位的电话号码，也更别说带团了。

我知道自己必须充实自己，多学习，才能够很快进入到这个行业，第二个工作单位，我去了之后只是让我看资料啊，学习，也没有让我带团，我觉得自己很没用，正好赶上旅游旺季到来，导游全部都出外带团了，社里让我带团，去的第一个地方是六盘山，是要我把团带到固原和那边的导游交接工作，呵呵，真的很生气，我觉得自己完全可以全部带完，然而单位出于团队质量的问题，毅然要求我帮那个导游把她带的客人接回来，这就是我开始了导游生涯的第一个团队，客人都很好，我上车虽然很紧张，但是大家互动唱歌以后就缓解了那种紧张的空气，也锻炼了我的胆量，虽然没有完整的带完这个团队，我其实还是很感谢旅行社的领导，让我出团了，但是这份工作工资收入太低，我没坚持很久就不干了。

第三份工作，那就是进入国旅的那一年，对我的培养和锻炼，让我正式加入了宁夏地接导游的队伍，我也认识了比我年长一些的导游前辈，我很荣幸，社里一系列的培训，让我很快的成长，我也开始从3个人的散客然后30人的专列带起，我发现自己的知识实在是太少了，有的时候客人问到的问题真的是回答不上来，我走到哪都会买一些书回来给自己补充知识，经过了几年的历练，我开始赚钱了，觉得这个工作还是很不错的，便一如既往的向前走。

现在从国旅出来了，我任然感激以前在国旅工作的那些乐于把自己的知识全部讲给我们这些新人的前辈们，要不是国旅，我可能也就坚持不到现在。

从xx年开始选择做兼职，我算不上是优秀导游，觉得只要所有团队不被投诉，只要我用心来对待我接待的客人，我能赚一些钱够自己花就还不错了，但是我同时听到很多优秀导游的故事，我也想像他们一样，可是我一直默默无闻，xx年以前的客人很友好，根本别说是投诉了，他们来到宁夏对我们这里的风土人情都很感兴趣，说我们这里的导游实在，诚实，不知道从什么时候开始，网上就有关于导游欺客宰客，导游殴打客人，导游等等不好的传闻，这对我们的影响太大了，我们极力再维护宁夏旅游的形象，我们西部旅游发展慢，起步晚，我们导游的整体素质不是很高，但是我们西北人诚实实在的种种行为还是打消了客人对导游不好传闻的那些想法，我真的很欣慰我们宁夏的旅游环境一直能健康的发展。景区导游个人工作总结

今年我带团接受投诉三次，第一次投诉原因是因为旅行社为了降低成本，雇佣不是旅游车队的车子接待游客，去了西宁，司机不认识路，我与司机再车上争吵路是否走错等等的事情，客人是无罪的，但是导游应该要和司机、全陪、领队互相沟通合作才能避免这些事情的发生，也就不会有投诉了，在这个投诉问题里我也是冲动了，所以说冲动是魔鬼，我被旅行社扣了500元钱，我要反映的问题是旅行社降低成本可以，但是不要再用不认识路的司机了，这对我们导游工作实在是一个很大的影响。第二次投诉，是我没有核对住宿的宾馆，因为在吃饭的餐厅客人斤斤计较，结账的时候和餐厅发生了一些争吵，我出于好心要全陪先带着其他客人回酒店休息，但是拿错了房卡，本来是兰花花的新酒店，最后住进了旁边的旧酒店，客人都住进去以后发现房子不是他们那个标准，便要求换房，把睡梦中的人都叫了起来，换了房子，第二天也把我给换了，这个问题是我因为疏忽犯的不该犯的错误，做我们这个工作，就要时刻保持一个兴奋的状态，对任何环节都要提前落实好，疏忽大意是最不可取的，我也损失了将近块钱，因为至今旅行社就这个问题收不来团款也不给导游报账。第三次投诉，我只带了一个人，真的是更不应该被投诉的，原因是我没有一直陪着客人，把人家冷落了，天哪，什么样的投诉都能成立，这个更提醒了我，作为宣传我们宁夏的使者，一个人也要把她当成是上帝，别看人少了，赚不到钱了，就粗心大意，话说，别拿村长不当干部，现在的客人真的是花钱不花钱都是大爷，不管你用什么办法把她陪舒服了，高兴了就ok了。处理了这个投诉，我不仅写了检讨书，甚至还被社里扣了三个月的工资，我现在签了合同还是被停薪留职的处分，我觉得很不公平，但是我是一名导游，我要为旅行社维护更多的客户，因为我，可能社里损失了就不只是一个客户这个问题了，我只能接受了。

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Kunming lake dianchi lake for short, is located in the southwest of yunnankunming, around 300 square kilometers, in more than 1800 meters above sea level,even your depth of 5 meters. Pool of the surrounding mountains, acquainting,famous countless, wide, green lake, excellent scenery. As a result, was regardedas one of the jewels in the yunnan-guizhou plateau. The formation of the dianchilake is located in the bottom because the fall of faults, forming lakes. Heavenear the mountains, endless miles. Underground cave not counted, liaoning benxiwater tunnel and devoted WangTianDong, shenyang Tibetan army hole and itscontrast, like a snail and elephants. Composition nets

Magnificent grand view pavilion, in the lake. Chinas most famoushistorical records a coupon from the long, recommended by chairman MAO. Thewestern hills near the risks and magnificent, haigeng sports park, zheng hepark, famous in the world, nie ers tomb, let a person respect, stone mountainvillage, white fish mouth, kuanyinshan magnificent appearance, the prosperity ofancient tomb complex sites let person fancy here.

, looking up, lakes and mountains, loud and clear, that look very cool. Whynapa lake, breeding and growing fast. Years, built roads and tourism, touristsas a cloud. Brigitte chicken mountains and golden horse very image, between theshores of lake shi, tree forest. A and a looming temple, especially yan templemonks chanting loud voice to the morning bell and evening drum reminders,echoing in the mountains, is a beautiful picture.

Many mainland minorities, such as bai, dai, SaNiZu, fine clothes. Standbefore is not expensive ethnic handicrafts, such as batik dress and jewelry.Many flavor snack, I just dont back to the assembly meeting to eat lunch anddinner, as some are full.

Yang Dian scholars in Ming dynasty there are poems said: climate is oftenas one, 4 flowers on spring. Is singing the weather and beautiful scenery here,seems to be added to travel a vacancy.

导游计调年底工作总结报告

【篇一】

本人从事计调工作近4年，成功参与组织旅游项目多个。与多个景区、餐饮及航空工作协调人员建立了良好的信息渠道关系。并已锻炼培养出，习惯关注行业趋势及发展的工作态度。

因为，这一切的热情均来自于个人对于旅*业的热爱。

关于计调工作，本人的理解是以下几点。

1.接待地合作渠道信息统计

一条完美旅游线路计划的制定，是需要结合整体旅*业走势、接待地即时行情以及政策性干扰等多方面的因素审酌而成的。其目标是将线路价格成本降低，将线路服务质量提高。

以价格及服务，来创造公司整体收益的化。因此这就要求我们计调人员除了掌握正常作业的常规手段外，还要不断学习、钻研，及时掌握不断变化的新动态、新信息、以提高作业水平。

具体的如要掌握宾馆饭店上下浮动的价位。海、陆、空价格的调整，航班的变化。本地新景点，新线路的情况，不能单纯靠“听人家说”、也不能只靠“打电话问”，要争取尽量做到注重实地考察，只有掌握详细、准确的一手材料。才能沉着应战，对答如流，保障作业迅速流畅性。因此，预前信息的整理统筹。无论是对于我个人日后旅行线路方案的确定也好，对于公司线路服务形象的建设性也好。都具备深远的意义。

2.线路方案制定

综合预前统计了以上的信息。在旅游项目方案的制定过程中，本人将工作更多的侧重于方案计划的“系统”与“快捷”。常规方案制定无非是“5定”(定房，定票，定车，定导游员，定餐)。因此，除了要做到耐心周到同时，本人还特别注重两个字，第一个字是“快”，如：答复渠道疑问时，不可超过24小时，能解决的马上解决，解决问题的速度往往代表旅行社的作业水平，会在行业圈内建立良好的口碑，争分夺秒，快速行动。

是我一贯的工作信条。第二个字是“准”，即准确无误，一板一眼，说到做到，“不放空炮”。毕竟信誉才是个人与公司长远发展根本。

3.旅游接待工作

旅游接待工作是公司对外表现的第一步，首先代表了旅行社的形象。具体的表现，在于细节的处理。毕竟一个良好的印象，不是肤浅的靠华丽的辞藻，就可以直接影响客户的选择的。

真诚、谦谨、干练是完成这项工作的不变准则。多从对方的角度，考虑客户切实的需求，结合本公司的资源项目优势，满足对方的需要。我觉得，这才是一次完整的接待工作，最终要达到的目的。

4.行业形式跟踪学习

通过几年的工作，我深刻体会到身为一个计调人员不仅要“埋头拉车”，也要“抬头看路”，要先学一步，快学一步，早学一步，以丰富的知识武装自己，以最快的速度从各种渠道获得最新的资讯，并付诸研究运用，才可以真正做到“未雨绸缪”。虚心苦学，知识化运作是我在参与计调工作中总结出的诀窍。

当然，计调人员的全面提升，并不代表着做为一个计调就一定能做到任何事情都能安排得完美无缺。很多时候还是会在客观因素的作用下，而使得很多旅游计划不得不停滞或取消。

因为这些改变而带来的损失也是不得已的。我们所能做的，就是尽量做到更及时、更全面地掌握外界的变化。并及时地根据自己的实际情况做出相应的改变，以适应整个工作环境整个旅游业甚至整个社会的变化。

总结：计调工作是公司的核心，要多了解、多问、细心才能做好计调工作。

【篇二】

来到公司担任计调工作已经2个多年头了，参与组织旅游项目多个、与多个景区、餐饮、宾馆、车队建立了良好的信息渠道关系、并已锻炼培养出习惯关注行业趋势及发展的工作态度。在这么久的工作中对此岗位也有了一些理解：

计调是旅行社完成地接、落实发团计划的总调度、总设计。具有较强的专业性、自主性、灵活性，好比厨师要为客人做菜一样，计调也为业务员把“酸、甜、苦、辣、咸”的不同滋味调制出来以满足不同团队的“口味”。对于这即将过去的一年我将从我的四大工作内容做出总结。

一、质量监督

1、通过全陪和导游报帐质量反馈表来了解整个过程细节，通过地陪来了解全陪水平，通过业务员来了解全陪导游。

2、将接待质量情况及时反馈给资源供应单位。如有质量问题的提出警告，有必要的扣除相应的团款。

3、及时记录存档，每次做计划单时先根据资源质量档案进行审核，审核没问题后再发给业务员和导游人员。

4、尽量选用比较熟悉的供应商(在了解供应商的情况下，会发生的问题都可以提前做准备，已防止问题严重化)。

二、成本控制

1、首先要自己熟悉成本规律，特别是车价，自己能第一时间快速算出。

2、建立完善齐全的各种EXCEL文件(景区、汽车、宾馆、餐厅、地接等)。

3、第一时间了解旅游要素的各种优惠活动(景区联票、免人、游玩景区送住宿、免费用餐等)。

三、提高效率

1、能够随时应变，随时掌握调用和更换供应资源，特别是热门线路，手机信息一定要全面准确。

2、俗话说好记性不如烂笔头，一定要记录所有的采购信息。每天需要查询，看看有没有忘记采购的项目。

3、订购单项目的设计要全面合理，不漏掉任何可能的项目(需要定期更新、不断完善订购单)。

4、第一时间完成咨询--磨合--采购--变更--确定--记录。

5、熟悉常规线路特别是短线发团日期、价格、地接，做到采购前就能准确回答业务人员的订购问题。

6、有固定的出团计划单并及时发给相关人员(在需要的情况下，需分别给客人、导游、业务员制作3种版本)。

7、及时收集网络采购定单，不得造成统计上的滞后和失误。

四、结算控制

1、同行定期结算和单团业务结算，要有不同的结算控制。

2、逐步与供应商建立定期结算制度。

3、单团单算业务：预付款尽量低，避免出团前付全款，一般根据不同地接情况，松紧有度控制付款节奏。

4、面对催款要有独当一面的应变能力。

5、严格审核导游报帐，敏锐洞察导游在带团过程中可能敷衍质量增加报销的劣质行为。

6、出团备用金领取要提前像财务汇报，方便财务提前做好准备，免得临时需要大量资金造成的手忙脚乱局面。

以上这些都是我的工作内容，其中还有许多做的不足，因此在20xx年我将以其中最为重点的提高效率，做出如下几点：

一、人性化：在讲话和接电话时应客气，养成使用“马上办”、“请放心”、“多合作”等“谦词”的习惯。每个电话，每个确认，每个询价，每个说明都要充满感情，以体现合作的诚意，以展现旅行社的实力。

二、条理化：一定要细致地阅读计划，重点是人数、用房间数，有否自然单间，小孩是否占床等。核查中发现问题及时通知对方，迅速进行更改。如人数有增减，要及时进行车辆调换。条理化是规范化的核心，是标准化的前奏曲，是程序化的基础。

三、周到化：尽管事物繁杂缭乱，但头脑必须时刻清醒，逐项落实。要做到耐心周到，回答业务员的询问，要用肯定词语，行还是不行，“行”怎么办?“不行”怎么办?不能模棱两可，是似而非。

四、多样化：组一个团不容易，往往价格要低质量要好，计调在其中往往发挥很大作用。因此，计调人员要对行程线路多备几套不同的价格方案，以适应不同游客的需求，同时留下合理的利润空间。方案要多、要细、要全，你才可“兵来将挡，水来土掩”。

五、知识化：即要具备常规专业知识。还要善于学习，肯于钻研，及时掌握不断变化的新动态，新信息，以提高专业水平，肯下工夫学习新的工作方法，不断进行“自我充电”，以求更高、更快、更准、更强。如要掌握宾馆饭店上下浮动的价位。海陆空价格的调整，航班的变化。本地新景点，新线路的情况，不能靠“听人家说”，需要电话问，实地考察，只有掌握详细、准确的一手材料，才能沉着应战、对答如流。

希望在新的一年当中，各位同事能多多提出合理、科学的建议来更加完善我的工作内容，以达到限度为业务员做好后勤工作的目的。谢谢大家!

今年以来，采购部与财务部分离后，在酒店领导正确领导下，在各部(室)的指导、帮助下，克服了人员少，工作量大等困难，较好地完成了各项采购任务，为酒店经营、管理提供了一个有力的后勤保障。部门坚持以“货比三家，照顾生意不照顾价格”为原则，以一线部门的需求为重点，紧紧围绕酒店日常经营与管理，认真履行采购经理的工作职责，较好的完成了部门及职责赋予的各项工作任务，以下是今年的工作总结：

一、货比三家，确保采购物品物美价廉

为最大限度的降低酒店经营成本，实现物美价廉，部门在日常工作中坚持对餐饮部所需原材料进行每周一次的市场调查及定价，对出现价格波动较大的原材料进行了及时的调整，同时部门对所有入库物资严格按酒店标准进行验收并做好质量记录，对不合格产品做到了及时的退货、更换，有效降低了酒店经营成本;

其次是餐饮部的沙发选样、及整个酒店固定资产的采购上，部门坚持横向调查，照顾生意不照顾价格的原则，确保了所购物品物美价廉;同时坚持实施货比三家，特别是在餐饮原材料的供给上实施两家供货，相互竞争的措施，确保了采购物资质量的稳定。

二、采购及时，确保经营管理正常有序

采购部作为酒店后勤保障的重要组成部门之一，我们坚持在日常工作中以“搞好采购工作，保障经营需要”为工作原则，树立经营部门第一，酒店声誉形象为上，物美价廉为主的工作意识，并努力完成酒店下达的各项工作任务。

三、想方设法，降低酒店运营成本

配合餐饮、客房部，完成了部分供货商合同到期后的续签，并模仿餐饮部干货供货方式，对餐饮部小菜供货也施行了两家竞争的方式，进一步降低了部门成本，提高了供货质量;对客房一次性进行一了次调价工作;为进一步提高精品屋的经营能力，部门同客房一起寻找供货品种。

四、积极努力，拓宽原料供给新渠道

为开辟和引进异地特色原材料，为一线部门提供很好的经营保障，部门根据酒店总体工作安排，先后进行了中高档原材料市场的考察，并引进了一批特色优质原材料，为餐饮菜肴的常换常新提供了有力的保障，并得到了广大消费者的一致好评。

五、存在的不足

今年，采购部在酒店领导和部门领导的指导下，虽已完成了酒店和部门下达的各项采购任务，但仍存在诸多不足，距酒店、部门领导及一线部门的要求还有一定的差距，有待于本人进一步的改进，在如何开辟和引进特色原材料的渠道和点子不够多，未能为一线部门提供较多、有用的信息和原材料;自身的学习意识不浓，综合素质有待于进一步提高;在日常采购工作中，缺乏较强的计划性，没有全面系统的安排好采购计划，从而有时导致采购较为零乱，丢三落四;二线为一线服务的意识还有待于进一步提高;

六、明年努力方向

明年将今年工作中存在的问题整改为重点，加强学习，牢固树立后台围绕前台转、二线围绕一线转的思想，主动沟通，勤于调查，严格把关，努力做好物品采购保障和质量的督导工作，确保酒店经营管理正常有序的开展。

Famen Temple is located in Chongzheng town (now Famen town), 10 kilometersnorth of Fufeng County, Shaanxi Province, 120 kilometers east of Xian and 96kilometers west of Baoji. In April 1987, the underground palace of Famen Templewas excavated. The Buddha finger relic and a large number of rare treasures ofthe Tang Dynasty were unearthed. Among them, 121 pieces of dazzling gold andsilver ware, 17 pieces of exquisite glass ware, 16 pieces of lost "secret colorporcelain" ware, and more than 700 pieces of brocade, silk, Luo, yarn, silk, Qi,embroidery and other textiles were unearthed. This batch of cultural relics israre both at home and abroad for its numerous types, large quantity, excellentquality, fine workmanship, high grade and well preserved. This archaeologicaldiscovery immediately caused a huge sensation at home and abroad, expertspointed out: the Buddha finger relic and cultural relics unearthed in FamenTemple is another major discovery in Shaanxi Province after the pit ofterracotta warriors and horses.

According to experts research, Famen Temple was first built in theNorthern Wei Dynasty, around 499 A.D., and the remaining stele of ThousandBuddhas in the Northern Wei Dynasty was built shortly after the pagoda waserected. At that time, it was called "asokang Temple" (or "wuyouwang Temple").In the Sui Dynasty, the Buddhist temples were changed into Daochang, and theasokang temple was changed into Chengshi temple. The Tang Dynasty was the heydayof Famen Temple. With its prominent position as a royal temple, it held sevengrand activities to welcome the Buddha bones, which had a profound impact onBuddhism and politics in the Tang Dynasty. In the early Tang Dynasty, Li Yuan,Emperor Gaozong, changed his name to "Famen Temple". In the second year of Wude(619), Li Shimin, king of Qin, spent 80 monks in Famen Temple. Huiye, a monk ofBaochang temple, was the first abbot of Famen Temple. During the reign ofZhenguan in Tang Dynasty, Ayu king tower was rebuilt into a four level woodentower. In the third year of zongdali (768), the Tang Dynasty was renamed "thereal body pagoda of protecting the country". Since the reign of Zhenguan, theTang government has spent a lot of manpower and financial resources on theexpansion and heavy work of Famen Temple. There are more and more halls andpavilions in the temple, more and more magnificent pagodas, and more and moreextensive areas. Finally, a grand temple with 24 courtyards was formed. Thenumber of monks and nuns in the temple has increased from more than 500 in Zhouand Wei dynasties to more than 5000. It is the largest temple in the "threeauxiliary" area.

The French capital Paris is one of the top ten cities in the world. It is located in the middle of the basin in northern France in Paris, the city across on both sides of the Seine. There are small points of Paris, a greater Paris. Small Paris in Paris city within the big ring road, covers an area of 105 square kilometers, population of more than 200; A greater includes seven provinces around the city, an area of 120xx square kilometers and a population of about 10 million, almost one 5 of the population. Is the largest city in France, it is also one of the worlds most populous metropolis.

Paris celebrates its 1400 years of history, the city has 20xx years of history. People roaming the city, is one of the most profound impression: it retains much of the world famous historical monuments, and there are many magnificent modern buildings, there are "flowers" laudatory name.

Paris is Frances political, economic and cultural center. In terms of cultural facilities, Paris has built the worlds largest with electronic computer control of modern art and cultural center - pompidou national center for art and culture, also has many world famous monuments and artistic construction. Like the Eiffel Tower, the Notre Dame DE Paris, place DE la Concorde, the Louvre, Versailles palace, is to let people regretted leaving. The economic life, reconstruction and rebuilding the old central business district, such as the construction of the 210 meters high, 58 layer of manas skyscrapers. Construction and expansion of the satellite city of Paris around, make people have a more spacious and comfortable living environment.

Paris is not only the political, economic and cultural center of France, and is also an important part in international activities. The various types of international conference held here; Various international competitions, performances held here; Professional exhibition from all walks of life held here. Permanent international organizations are also many, such as the headquarters of the United Nations educational, scientific and cultural organization is based in here.

Today in Paris, France is not alone, but also Western Europes political, economic and cultural center, is the worlds attention.

Kunming is located in the central yunnan-guizhou plateau, has two thousand four hundred years of history, city center, 1891 meters above sea level. Dianchi lake in the south, surrounded by mountains on three sides. Belong to the low latitude plateau hilly monsoon climate, due to the effect of warm moist air flows in the Indian Ocean southwest of, sunshine long, short frost season, annual average temperature of 15 degrees Celsius. Mild climate, summer without heat and winter is not cold, spring-like four seasons, a pleasant climate, is extremely prestigious "spring city". Therefore predecessors has a poem describing its features are: kunming can lunar without qiu, volts, light cotton sweat flow, may drift of winter sweet full, LiuShu New Year will be thick. Every year in December of the year in March, black-headed gull flocks of escape the north sea wind, source come from a far country, landed in kunming city.

Kunming at an altitude of 746 meters to 4247 meters, covers an area of 15942 square kilometers, built up area of 98 square kilometers, crown, xishan, panlong, five China guandu area and four chenggong, jinning, peaceful, prosperous, song Ming, appropriate is good, the lunan, luquan eight counties. A population of 3635212 people, there are han, yi, hui, bai, miao, 25 nations such as Mongolia, ethnic minority population accounts for 12.6%, urban population of 1611969 people.

250000 years ago, there is a human activity in kunming area. Since the 13th century, kunming, China became the political, economic and cultural center in yunnan province. Is the mainland southeast Asia "in the ancient southern silk road" - yunnan and sichuan - Vietnam hub and channel. Kunming is a great navigator zheng he, the peoples musician nie ers hometown. The nation sports, such as "121" patriotic democratic movement in the Chinese democratic revolution. Long history, diverse culture, formed in kunming today "has a long history, monuments, beautiful scenery and places of interest, the humanities ceremony, celebrities, development earlier, more contacts" distinctive characteristics.

Since the reform and opening, kunming economic always maintain the good momentum of rapid and healthy development, the comprehensive economic strength into the advanced level in the western region. After years of development, has formed a cigarette, electromechanical, biological resources, information, business tourism, and other five pillar industries. Agriculture sustainable, stable and coordinated development, structural adjustment effect of obvious, outstanding features, "iq200 flowers", "chenggong vegetables" has become well-known brands at home and abroad. Industrial formed mainly machinery, metallurgy, tobacco processing system, is yunnan province industrial base and the important industrial city in southwest China. The proportion of the third industry in the national economy growing, commerce, tourism, information, modern service industry develops rapidly, and of the citys economic and social development played an important role in leading and promoting role.

Kunming is one of the famous historical and cultural city in China, it is the natural landscape and human landscape of. It is also one of Chinas best tourist city. Due to the expo held, improves the kunmings popularity in the world. Not severe cold in winter here, summer without heat, four spring-like, perennial flowers, known as "spring city".

Within the territory of mountains and rivers beautiful in kunming. Long history, many ethnic groups, the unique natural conditions, to kunming left a very rich cultural relics and scenic spots. There were three state-level scenic spots, 6 national key cultural relics protection units, provincial key hand protection unit 66, scenic tourist area, 30, tourist attractions more than 100, the national tourist line 11, 1 at the provincial level scenic spots, with characteristic of yunnan ethnic customs, large-scale ethnic village, such as one of the hot spring over 50 varieties of flowers

More than 400 kinds of plants varieties... Formed in the stone forest in kunming, dianchi lake scenic area as the key point, the scenic spots along the peace - shilin highway as a line, drive the kunming city, the province set tourism, vacation, entertainment as one of the tourism system.

The capital city of kunming is also a multi-ethnic, the folk customs fascinating, numerous monuments, natural scenery and people embraced the synergies, paint a magic blurred picture.

Kunming is transport hub, communication center in yunnan province and China facing southeast Asia ports. Kunming airport is one of the five largest international airports in China, have to yangon, Bangkok, Singapore and so on six international routes, a regional route to Hong Kong, and about 40 routes to domestic large and medium-sized cities, and the seven routes in the province. Existing in kunming to chengdu, kunming to guiyang, kunming to estuarine 12 railway feeder, such as there are between kunming and nanning, as well as of the railway, KunYu railways in the province. Kunming convenient highway, there are more than 5000 km of roads to the province and next-door neighbours.

Facing the new situation and new tasks, established the development strategy of the construction of modern new kunming, to accelerate the process of building a well-off society in an all-round way. In the taihu lake in dianchi lake as the center, the implementation of "traffic", "to the sewage", "lake surrounding", "in the new town" project, further optimize the environment of urban development, comprehensively improve the image of the urban and rural areas, strengthen urban comprehensive strength, the building become a economic prosperity, culture developed in kunming, a beautiful environment, perfect function, the "spring city", "historical and cultural city, landscape garden ecological city features prominent, modern regional international city facing southeast Asia, South Asia.

导游个人工作总结三篇

篇一

20xx年即将结束，只有在回首，才能感觉时间的飞逝。只有回首，才知收获。

算算从事导游工作已有两个年头了。去年半年多的全陪工作，让我身心疲惫。曾经试图放弃，却有百般理由选择坚持。为了坚持，为了继续，我走进了金矿，加入了遂金这个大家庭。一年，经历了酸甜苦辣，留下了经验。20xx年1月份带的第一个地接团，这对之前从未带过地接团的我来说是一个新的挑战。加上对景区和线路的不熟悉，上团前异常的紧张。好在团是顺利带下来了。到目前为止，共带了六十三个团。以下对一年带团情况做总结：

一、熟悉线路，接团前做好充分的准备。

a、出全陪前，先要了解目的地的情况，以及注意事项。（给地接导游团款时，要索要收据）

b、地接要了解各个景区的情况。特别是节假日。

二、用心服务。做旅游就是做服务。服务是关键。带团除了讲解就是服务。用心服务，无论客人素质高低，只要用心去服务总是对的。但服务并不等同于服务员。在餐厅就餐时，如果餐厅不是很忙，就没必要端菜送饭。有时候，遇到素质低的客人看到你做服务员做的事，他就会帮你当成服务员。如果餐厅很忙，那就有必要帮忙上菜。记得曾经出全陪时，有个很优秀的地接跟我说过，一个优秀的导游就是导游，不是服务员。服务也是要看情况和具体事情的。

三、注意协调，随机应变，以不变应万变。出现问题不能慌，要及时果断处理。七月份，带了一个团，矿里职工赴海南疗养。因种种原因，未召开行前说明会，导致车赴机场时，出现了一系列状况。虽然这事于导游无关，因为带此团的全陪导游是自己，所以，当时情况下，只有道歉和安抚客人情绪，尽力减少公司损失。

四、书到用时方恨少。很多时候会被客人的一个问题问的哑口无言。一次带老年团，在讲到凯恩集团时，一位退休老教师问，王白浪是遂昌人吗？当时的我只能惭愧的说抱歉。我确确实实不知道王白浪是不是遂昌人。下团后，查资料才知道，他是遂昌本地人。对于一个遂昌有着重大贡献的人，我居然对他一无所知。如果平时到看看多了解了解，也不至于客人问起时，一问三不知的尴尬。

20xx年，对于旅游界来说是一个特殊的年份。新的旅游法在十月一号实施，这对整个行业来说无疑是个巨大的冲击。新法规定：为保障游客的消费权利，整个行程中不得进购物店。众所周知，在旅*业里导游的底薪极低，且无保障，工资的大部分是佣金。这也是一个公开的秘密。十一后，旅行社不得不提高导游的工资。但是真正提高多少呢？不得而知。

20xx年对我自己来说也是一个特殊的年份。第一次独立完成地接工作，第一次处理交通事故，第一次半夜带摔伤的老人去医院，第一次送机到机场，却发现关门……

很多人说，做三年导游，相当于走了三十年的人生路。虽然每个团的基本步骤差不多，拿计划单，接团，走行程，送团，报账。说起来每个团过程很简单，但每个团有不同。读万卷书，不如行万里路。旅途中的所见所闻都能让自己长见识。这是一笔难得的财富。

篇二

转眼一年的时间又在不经意间从我们的身边匆匆消失了，过去的一年无论是对社里而言，还是对我自己来说都是忙碌而充实的一年。总结一年中的工作，“导游”工作给我的生活带来了许多快乐：工作中带着来自四面八方的游客朋友穿梭于香格里拉大地；在肃穆的佛殿里、在雄伟的大山间到处留下我快乐的足迹，一起和游客们放声歌唱……细细地去遐想、去品味、去感受这些可能令人终生难忘的导游生活。

导游职业与其他职业有一个显著的不同，那就是导游必须与客人朝夕相处，这自然使我们对服务的感触比一般人深刻。从某种意义上可以这么讲，导游职业的无穷魅力正是源于我们对服务的感知和热爱，她不仅仅只被看成一份工作，而更应该被珍视为一个值得终身追求的事业。虽然干导游这行并非我的初衷，然而很快我就发现：自己是适合干导游这一行的，因为我喜欢这个职业。细细总结自己20xx年带团的成功之处，大致如下。

1、通过多年的工作实践，我深深的体会到，取得了导游证，并不代表我就永远是一个合格的导游员，而是要不断的的学习、充实、提高。在旅游者的眼中，导游员应该是无所不知的“万事通”。导游服务是知识密集型的高智能的服务工作，丰富的知识、广博的见闻是做好导游服务工作的前提。随着改革开放，我国社会经济的高速发展，文化内涵在不断地丰富、知识更新的节奏在不断的加快，作为一个导游员就要“与时俱进”，永远保持积极的求知欲，以适应社会进步和发展的需求。更重要的是。我们自己千万不敢把自己当成“万事通”，要保持谦虚谨慎的态度，要切记“学海无涯”、“学无止境”，“人外有人，天外有天”，“三人行，必有我师”。

2、要时刻牢记导游的职责，认真学习《导游人员管理暂行规定》和《卡瓦格博国旅散客中心的导游管理条例》，努力的实施好旅游接待计划，做好联系游客、协调各种关系、认真讲解等服务工作。坚持“宾客至上、服务至上、为大家服务、合理而可能”的四大服务原则细致、耐心、周到的做好导游服务工作。一切工作以旅游者为出发点，以服务为出发点，时刻考虑旅游者的利益和要求，绝不拒绝游客的合理合法要求。服务过程中要坚持“为大家服务”的原则，不能有亲疏之分，厚此薄彼，对每个游客都热情、周到、友好、尊重，不偏不倚、一视同仁；坚持“合理而可能”的原则，在旅游服务过程中，时刻关注游客的情绪变化，耐心倾听旅游者的意见、要求，冷静分析、仔细甄别，合理又能实现的，就努力的去做，如果没有作好或是已经错过机会，就想办法及时弥补，以求限度的达到游客的满意。对游客提出的不合理的、不可能实现的要求和意见，本着实事求是的原则，耐心细致、不急不躁的态度，给游客作出解释和说明，得到游客的理解、信任，使游客心悦诚服。

3、努力让自己的讲解做到更好，导游讲解服务是整个旅游服务活动过程中极为重要的一个方面。包括途中讲解、景点讲解、自然景观、人文景观、历史文物、民俗风情等的介绍。在导游讲解过程中，我认为“准确、清楚、生动”三者相辅相成，缺一不可，首先“准确”是首当其冲，至关重要的，在讲解过程中牢记“一伪灭千真”的教训，做到不胡编乱造、张冠李戴、信口开河，使游客没有被蒙蔽、愚弄的感觉，不引起游客的反感、责备、投诉，不影响旅游计划的实施。旅游者在旅游活动中“求知”是重要的内容之一，而我们导游就起着传播知识信息、传递审美观念、播洒藏区文明的重任，因此我们导游语言必须科学、规范，传递的信息必须正确无误，这样更能够吸引游客的注意，满足游客的“求知”愿望，我们才会得到游客的尊重和敬佩和信任，其次，在导游讲中，清楚、简洁流利的语言表达，这是导游讲解基本的要求；另外在讲佛教文化，人文景观时，其历史背景、包涵的寓意、文化内涵都要讲清说明。另外，“生动”是调和剂，是创造旅游团队和谐气氛的重要手段。生动形象、幽默风趣、妙趣横生的讲解能够创造出美的意境，可调整旅游者乐观的心态、欢乐的情绪、浓郁的游兴，创造的是一种和谐、欢乐、积极、高昂团队气氛，给人的是一种美的享受。当然，“幽默”要建立在“品位”上，列宁说过“幽默是一种优美的、健康的品质。”幽默应是有礼的、高雅的、不冒犯他人的健康的语言和表现。

4、旅游是一种社会群体活动，它涉及到社会生活的方方面面，包含“吃、住、行、游、购、娱”六大要素，而其活动的主体是人，我们业内常说，自己是“合法的人贩子”，常言说，“林子大了，什么鸟都在，世界大了，什么人都有。”旅游者来自不同的社会阶层，从事着不同的职业，文化层次高低不等，性别年龄各不相同，兴趣爱好因人而异，身体状况不尽相同。这就要求我们导游员要有敏锐的观察能力，每带一个团队，就要迅速的观察团队人员的年龄结构、性别比例、身体状况等；很快的和游客进行沟通，从游客的言谈举止中判断出客人的文化层次、兴趣爱好，找到和游客相容的交汇点，以便找准自己导游服务的切入点，是自己能很快和游客融为一体，打成一片，是游客对自己有初步的好感。在旅游服务过程中，也要处处留心，在吃、住、行、游、购、娱各个环节上观察游客的情绪变化，并且要和游客进行积极的沟通，了解游客的心里状态，根据游客对人文景观、自然景观的不同喜好，在游览时间、游览顺序上，在讲解方式、讲解风格上做出相应的变化；根据游客的年龄层次、性别、兴趣爱好的不同适当的调整旅游的节奏、劳逸的强度，适度的进行娱乐活动。

5、导游工作内容繁多，一次团队旅游活动不是也不可能是一个导游来全部完成的，需要多方面的配合和支持。作为一个地方导游来说，景点导游、饭店、宾馆、司机等组成一个工作集体，来完成一次旅游活动。这就要求地陪导游必须要有良好的协作精神，良好的合作精神是组织好旅游活动，高质量的完成导游服务的前提，只有地陪、司机等各方密切协作，共同努力，旅游活动就会顺利和谐的进行，我们所做的各项旅游服务也会让旅游者获得物质上、精神上的享受，获得心里上的满足，从而赢得游客的信赖，为旅游业赢得信誉，最终为旅行社争取到忠诚的客户群体和为旅行社创造的利润。

从事导游工作几年来，最深的感受就是学海无崖，真正体会到了“书到用时方恨少”的尴尬。工作实践中越来越感觉到知识积累和经验积累的重要性。我深知“不积跬步，无以致千里，不积小流，无以成江海”，所以在20xx年的工作中，我将会更加努力的学习相关的知识和文化，努力总结20xx年工作的失误和不足，使自己在新的一年里有一个更大的提高，更好的完成旅行社和旅游局交给的游客接待任务，做到服务秀，利润化，游客满意化。

篇三

掐指一算做导游已2年有余，其间有酸也有甜。曾经试图放弃，却有千般理由选择继续，为了继续而毅然选择加入旅游总公司，希望自己理想的翅膀再次飞翔。

接下来20xx年五月的时候带了一次青岛团，由于这次准备并不是很充分，又加上一些主观和客观的原因使自己对这次带团真的很有挫折感，不过，也让我学习到了怎么处理问题，面临问题时要临危不乱，以下是我带团来的大致小结：

1、熟悉线路：团前准备一定要充分，线路熟记于心，多请教老导游，但也并不能轻信别人的提议，要做到有把握，有依据，才能万无一失。

2、服务工作要热心，细心：特别是旺季，一定要提醒旅游注意事项，方可做到防患于未然，有时一句话就能带来意想不到的效果，如旅游安全问题，游览注意要守时等等，主要防止问题出现的时候游客产生情绪上的不满。导游若在事先有个铺垫，效果就会好很多。

3、注意协调工作，安排好游客的同时，也要妥善处理好客人，司机，地陪旅行社和景区的关系。

4、导游要以不变应万变，出现问题也不能自己先乱了阵脚。导游虽不是万能的，但你的头衔就注定了你必须在客人面前临危不乱，及时果断的处理问题，如发生意外情况也要学会随机应变来妥善处理。

5、书到用时方恨少，导游所知道的知识必须广泛，因此要不断的学习，给自己充电。每次带团回来也要及时的总结教训，积累经验。

6、维护旅行社的信誉同时也要保护好游客的权益，当你为客人利益着想时，当客人意见不统一或遇到意外问题时，客人也会尊重和理解你和旅行社的安排。

7、最后，要及时解决客人遗留的问题，导游本身是一个服务行业，不仅仅是满足客人的需求，但不同的人也有不同的心理，你的决定不一定合大众，但一定做到合情合理，客人自然也会给你满意的答复。所以要学会解决不同的问题，不要把问题留到最后。

时间已消逝，的感触心中仍有余悸，我愿把每次大大小小的经历都看成是第一次来认真对待！“路漫漫其修远兮”也许可以回头看看留下的脚印。年轻的我要不断的告诉自己“革命尚未成功，同志仍需努力”！，困难经历了，但经验却留下了。带团总是不可避免要遇到三多（人多车多压力多），作为导游就要做到三心（多一份细心，多一份小心，多一份诚心）

细心：旅游景点环境杂，作为导游比平常要更多一份细心眼观六路，耳听八方，尽量将客人控制在自己的视力范围内，随时提醒客人归队。

耐心：在游览之前必须将团队的游览之前必须将团队的游览路线，集合时间地点再三强调，以防客人一旦走失可以迅速归队。初到一地大家充满新鲜感会不停“单溜”，这时导游要耐心而迅速的劝客人归队。

诚心：带团随时随地会发生突发事件，导游要用一百分的诚心去解决，事情终会得以化解。

我付出，我努力！总相信“一份耕耘，一份收获”！

1、Stray birds of summer come to my window to sing and fly away. And yellowleaves of autumn, which have no songs, flutter and fall there with a sigh.

夏天的飞鸟，飞到我窗前唱歌，又飞去了。

秋天的黄叶，他们没有什麼可唱的，只是叹息一声，飞落在那里。

2、It is the tears of the earth that keep her smiles in bloom.

使大地保持著青春不谢的，是大地的热泪。

3、The mighty desert is burning for the love of a blade of grass

who shakes her head and laughs and flies away.

伟大的沙漠为了绿叶的爱而燃烧，而她摇摇头、笑著、飞走了。

4、If you shed tears when you miss the sun, you also miss the stars.

如果你因错过太阳而流泪，那麼你也将错过群星。

5、 The sands in you way beg for your song and your movement,dancingwater.Will you carry the burden of their lameness?

跳著舞的流水啊!当你途中的泥沙为你的歌声和流动哀求时，

你可愿意担起他们跛足的重担?

6、Sorrow is hushed into peace in my heart like the evening among the silenttrees.

忧愁在我心中沈寂平静，正如黄昏在寂静的林中。

7、I cannot choose the best. The best chooses me.

我不能选择那的，是那的选择了我。

8、They throw their shadows before them who carry their lantern on theirback.

把灯笼背在背上的人，有黑影遮住前路。

9、Rest belongs to the work as the eyelids to the eyes.

休息隶属於工作，正如眼睑隶属於眼睛。

10、The waterfall sings, I find my song, when I find my freedom.

瀑布歌道：「当我得到自由时，便有了歌声。」

上海景点英文导游词

located at the center of the mainlands coastline, shanghai has long been a major hub of communications, transportation, and international exchange. the municipality covers an area of 6,341 square kilometers and has a population of more than 13.5 million. shanghai is chinas largest economic comprehensive industrial base, and a famous historical and cultural city.

the city consistently attracts investment and is seen as an ideal venue for business gatherings. it is also a must on any agenda during a tour of china. shanghai has fostered a comprehensive transportation network that incorporates land, sea, and air travel, as well as a convenient urban transportation system. more than 300 airlines serve the city, proving direct flights to more than 20 countries and regions. the addition of the shanghai pudong international airport, which went into operation in 1999, is expected to increase the annual passenger volume to some 20 million.

special tourist trains running between shanghai and the neighboring provinces of jiangsu and zhejiang, as well as tourist bus routes along newly-constructed expressways, offer great convenience for regional travel. shanghai has more than 400 travel agencies to assist visitors, and the 127 star-rated hotels offer a total of 40, 000 guest rooms.

visitors to shanghai are not only dazzled by the modern metropolis and gateway to a developing china, but are also able to immerse themselves in the unique shanghai culture, a combination of chinese and western elements. colorful festivals and celebrations dot the yearly shanghai activities calendar, such as the shanghai nanhui peach blossoms festival, shanghai international tea culture festival and shanghai china international art festival.

shanghai has also introduced special tour packages aimed at the different interests of visitors, such as bicycling tours, hiking tours, gourmet tours, rehabilitation and health care tours, study tours, japanese young womens tours, honey moon tours, and convention and exhibition tours.

the bund

the well-known bund is a must for visitors to shanghai. fifty-two buildings lining the narrow shoreline of the huangpu river offer a living exhibition of gothic, baroque, roman, classic revival and renaissance architectural styles, as well as combinations of chinese and western styles. they are also a condensation of the recent history of the city. the wide embankment offers ample room for strolling and is used by locals for morning exercises and evening gatherings. in the evening, colorful lights illuminate the area and create a shimmering image deserving of the name pearl of the orient.

the yu garden

the yu gardens are a classical landscape in the southern chinese style with a history of more than 400 years. pavilions, halls, rockeries and ponds display the finest in landscaping from the southern style as seen in the ming and qing dynasties. more than 40 landscapes were ingeniously separated by latticed walls, winding corridors, and lattice windows.

peoples square

peoples square has become the political and cultural center in shanghai since 1994, when it was rebuilt. in and around the square are a massive fountain named the light of huangpu river, 10,000 square meters of lawns, six groups of relief carvings that depict the history of shanghai, the new shanghai museum, the offices of the municipal government, an underground shopping plaza, the shanghai grand theater and the shanghai exhibition center

the orient pearl tv tower

the orient pearl tv tower is 468 meters high, the tallest in asia and third tallest in the world. it faces the bund across the huangpu river. when viewed from the bund, the tower and the nanpu and yangpu bridges create a vivid imagery known as "two dragons playing with a pearl." the sphere at the top has a diameter of 45 meters and is 263 meters above ground. the observation deck in the sphere offers a sweeping view of the city. the revolving restaurant is set at 267 meters above pudong new area. the dance ball, piano bar and 20 karaoke rooms, at 271 meters, are also opened to the public. the penthouse, which sits at 350 meters, has an observation deck, meeting room, and coffee shop. the tower integrates broadcasting technologies with sightseeing, catering, shopping, amusement, and accommodations. it has become the symbol of the city and a major tourist attraction in shanghai.

cruise on the huangpu river

cruising on the huangpu river, visitors can gaze at the mighty skyscrapers, the monument tower to the peoples heroes, the famous waibaidu bridge and huangpu park on one bank, and the orient pearl tv tower, international convertion center, jin mao building and the newly rising pudong new area on the other. the yangpu and nanpu bridges span the river. from the river, visitors can also view the ruins of ancient cannon emplacements and fortifications at wusong and the magnificent view of the yangtze river as it empties into the sea.

nanjing road

nanjing road east, honored as "chinas no. l street", has become an all-weather pedestrian arcade. shops and restaurants provide products and services with their own characteristics, making it an ideal place that integrates shopping, restaurants, amusement and sightseeing.

luxun park

the museum and tomb are located in lu xun park. lu xun was an imminent man of letters. the museum exhibits lu xuns manuscripts, some of his personal effects, document., and photos. the headstone at the tomb of lu xun is in the calligraphy of vhio zedong and reads "the tomb of mr. lu xun."

dr. suns residence

dr. sun yat-sen, the forerunner of the chinese democratic revolution, and his wilr soong ching ling, lived in this building from 1918 to 1924. it was in the residence that dr. sun yat-sen met representatives of the communist party and fostered the first cooperation between the chinese communist party and the kuomintang.

soong ching lings residence

this is the former residence of soong ching ling. an honorary chairwoman of the peoples republic of china and the widow of sun yat-sen. she lived, worked, and studied here during the last years of her life.

birthplace of the communist party of china.

in july of 1921, the first national communist party congress was held in this building. the congress passed the partys program and resolutions, elected the central committee, and declared the founding of the cpc.

shanghai library

the new shanghai library, which covers an area of some 80,000 square meters, has a collection of 13 million books and is considered one of the top ten libraries in the world. the library incorporates the open-stacks approach favored in the west, which allows for convenience in borrowing books.

shanghai grand theater

located in the northwestern corner of peoples square. the shanghai grand theater covers 70,000 squat, meters. it is actually composed of three theaters. the theaters can accommodate performances of ballet opera, symphonies, chamber music modern dramas, and musicals. the theater also owns the largest, fully automatic stage in asia. the theater has become a symbol of modern culture in shanghai.

duolun road

cultural celebrities street, located along duolun road and surrounding areas,is a living memorial to the modern cultural celebrities of shang-hai and is also a condensation of modern culture. such chinese literary giants as lu xun, mao dun, guo moruo and ye shengtao lived and wrote here,making the road an important feature in chinas modern cultural history. in addition, the famous gongfei cafe. celebrities mansion, the shanghai art opera troupe, and hai shang jiu li also display the accumulated cultural atmosphere of duolun road today.