英文导游常用语通用20篇

Hi, dear tourists, please come with me, you see this is the qin Terra Cotta Warriors, now scientists have unearthed three pits, although only three, but with a total area of nearly 20xx0 square meters! Equivalent to fifty basketball court, pit there are nearly eight thousand terracotta warriors, in these three pit, no. 1 pit is the largest, 230 meters long, north and south 62 meters wide, with a total area of 14260 square meters! The pit of the Terra Cotta Warriors is one of the most. There are about six thousand.

Tourists, tell you, the Terra Cotta Warriors is not only large scale, and various types, the personality is bright, let me introduce!!!!

Terracotta warriors average about 1.8 meters tall and powerfully built, they wear down with uniform, wear hard armor and weapons in hand, ready to go, youve said dont go far?

The general figurines is power! Burly, wearing a crown, wearing armor in brown, hand hold a sharp sword, head high head, chest, belly of battle-hardened a look will know that is! Actually the Terra Cotta Warriors type many, said also said not over. The Terra Cotta Warriors pit or PeiZangKeng qin shi huang Lin, 1974, a few archaeologists found in the east of the Terra Cotta Warriors pit, stir in China, shocked the world, is one of the 20th centurys greatest archaeological discovery.

And, finally remind you: dont throw GuaGuoPi, rubbish, plastic bags, the environmental pollution!

Chongqing, located in southwest China, the Yangtze river and the jialingriver interchange, and surrounded, wrap, river city mountain alongside water,cascade, both famous for jiang. The upper Yangtze river, 470 kilometers longfrom east, north and south 450 kilometers wide, with a total area of 8.2 squarekilometers, and hubei, hunan, guizhou, sichuan, shaanxi and other provincesborder. Is a famous mountain city of chongqing, it is the most prominent featureof the terrain ups and downs, stereo sense is strong.

Chongqing is a unique tourism resources. Throughout the city, the city ofbashan stretches, YuShui vertical and horizontal, overlooking the has a longhistory, cultural heritage deep, form the mountain, water, forest, springs andwaterfalls, gorge, hole, etc as one of the magnificent natural scenery and meltba-yu culture, national culture, immigration culture, three gorges culture, the"capital" culture, urban culture in a batch of rich cultural color. From XiaYuwang live with a door and not into the "" three TuShan old mark, manycelebrities to the kuomintang and the communist party of work site; From bigNingHe historic hanging coffins, and decisive to "fold the scourge of god" oceanfishing city sites; From well-known ancient and modern in the three gorges ofYangtze river, to the man who dazu grottoes, composed with chongqingcharacteristics of "mountain city scenery", "the Yangtze river three gorgestourism golden line" and "eight big characteristic tourist area", a total ofmore than 300 spots, of which more than 10 national cultural relics protectionunits.

Chongqing is Chinas famous historical and cultural city, has more than3000 years long history and glorious revolutionary tradition, taking chongqingas the center of the Cuban chongqing region is the birthplace of ba-yu culture,the land gave birth to the chongqings long history. 2 ~ 30000 years ago thelate paleolithic, for human life in chongqing area. The 11th century BC chowperiod, people in chongqing for capital, Pakistan has been established. Laterqin destroy Pakistan, the world for 36 counties, the county is one of them.Jisheng period Pakistani territory to the original chongqing city as theadministrative center, the jurisdiction of the northwest in eastern sichuan,western hubei, hunan and suck area. Since qin and han dynasties, the area mostof the time as a unified administrative jurisdiction, the administrative centeris located in the original chongqing.

Chongqing are Buddhism, Taoism, Islam, Catholicism and Christianity.Religious believers 100 more than ten thousand people, open 215 of religiousactivity venues, registration staff of 321 people. The masses of believers andreligious people raised the banner of patriotism and support of the party andgovernment leadership, for economic development and the construction ofsocialist spiritual civilization has made a contribution.

Chongqing people in one thousand to form the New Year the Spring Festival,15 view lamp, the tomb-sweeping day ancestor worship, the Mid-Autumn moon andsuspension wine festival, sit sedan, fly a kite, folk custom, compared withother parts of China the same. But because there are five tujia and miaoautonomous county of chongqing, the two both passion and nation has its ownunique folk traditional holiday. Sacrifice, prayer, festival activities such astujia, miao "autumn", etc.

A mountain city of chongqing, has its own unique festival every year. Suchas chongqing cuisine culture festival held every year in October or so, if youwant to taste the famous snacks and flavor dishes, dont miss. Chongqinginternational drinks beer festival, and weighing the Munich beer festival, isthe summer carnival. In addition, there are magnetic device mouth temple fair,TongLiang dragon Lantern Festival, dazu county fair and ghost town templefair.

导游2020年终工作总结

导游人员要具有市场观念、产品质量意识和竞争意识。下面是小编收集的导游工作总结的相关内容，欢迎大家前来了解。

导游工作20xx年度总结

一、20xx年工作总结

内观宝石协在弘扬宣传观赏石文化，引导、规范奇石市场，挖掘、保护观赏石资源，发展各盟市观赏石宝玉石协会队伍做了大量工作。

(一) 逐步健全组织，与各盟市协会团结协作共同努力推动内蒙古地区的赏石文化事业产业健康发展

1.加强赏石文化事业宣传、引导。

(1)编印了《内蒙古赏石报》6期，并分发各地，到现在已累计出版18期。

(2)办好《内蒙古观赏石宝玉石网站》(努力提高网站的质量和水平。

(3)协作内蒙古电视台办好《石藏天下》电视栏目。由中石协做顾问，内石协协作，内蒙古电视台播出《石藏天下》 20期，累计30期。

(4)组织编写《宝玉石科普知识》书籍，预计年底出版。

(5)积极参与和支持《 阿拉善奇石》创刊 。

(6)内观宝石协主办、巴彦淖尔市观赏石珠宝玉石协会承办《藏鉴》5期 ，元重举会长被聘为总顾问，为《西部资源》提供赏石稿件。

2、重视基层组织建设。

(1)在指导成立乌兰浩特市成立观赏石协会、白云鄂博区奇石协会、乌拉特后旗奇石协会等基础上，今年又指导成立了包头市、巴彦淖尔市观赏石珠宝玉石协会等。

(2)在乌海市九华集团建立了内蒙古观赏石宝玉石协会活动基地。

(3)与内蒙古质量技术监督局合作在呼和浩特市“百世珍一”和鉴定中心，拟成立珠宝玉石基础知识培训中心，筹备建立宝玉石专业委员会。

(二)团结全区石友，支持帮助各地举办石展，开展赏石活动。

1、协助开展全国赏石日系列活动

按照中石协发[20xxx]010号《关于开展20xx年全国赏石日活动的通知》文件精神，区内各地开展形式多样的8月30日赏石系列活动 ，主要有：

(1)20xx年8月5日到8月8日xx市白云xx区开展国际赏石文化节。期间有奇石精品展、高峰论坛、鉴赏科普讲座及摄影作品展、书画笔会等，特别庆贺的是“千石聚福”世界记录申报鉴定成功。

(2)8月30日xx市举行包头市观赏石宝玉石成立大会，并在8月25日到9月5日举办首届赏石文化博览会，期间有开幕式、奇石精品评比展等。

(3)8月8日到8月30日，巴林右旗举行第十四届巴林石节系列活动，内容有巴林石文化节开幕式，巴林石矿建矿四十周年庆典晚会，巴林石竞价销售，巴林石精品展等。

(4)乌海市在8月30日举行中国赏石日一周年纪念日活动。

通过以上活动，内观宝石协共向中石协上报赏石杰出奉献者10名，后按照要求改为寻找最美赏石奉献者。

2、组织举办赏石沙龙会。

年内，在x市宝石汇、多宝阁、璞石轩、天语茗苑等石馆组织举办了赏石沙龙会，参加人员互相品鉴研讨。

3、协助组织开展其他活动。

(1)9月22日尔市第三届全国奇石文化旅游节和后旗首届戈壁奇石展销会在乌拉特后旗举行，效果很好，引起政府重视，并对玛瑙湖进行有序管理、保护和发展旅游事业有积极的推动作用。

(2)今年9月23日，由委员会、阿拉善奇石协会共同主办的20xx年玉·奇石旅游文化节在开幕。

(3)积极组织协调下，为了开展科普教育基地，丰富当地文化内容，各种奇石展馆、观赏石城在全区各地逐渐扩展，国土系统内，矿物标本和奇石标本博物馆、展览馆逐渐增多。

4、宣传推出区内赏石资源，如巴彦淖尔市的阴山雪玉和二连浩特市的肉石等。

(三)积极完成中石协、中宝协布置的任务

1、协会领导参加了中石协召开的国家标准研讨会、中石协观赏石命名研讨会。

2、积极完成中石协布置的“观赏石主要石种地质属性检测”任务。

研究与编撰《中国石谱》是中石协xx期间的一项重要工作，为做好此项工作，内石协根据我区观赏石情况，经征求我区专家意见，我区申报地质属性检测的主要观赏石有15种：1. 戈壁石;2.缠丝玛瑙;3葡萄玛瑙;4.沙漠漆石;5.阴山雪玉;6.佘太玉;7.肉石;8.集骨石;9. 泡泡玉;10.风砺石;11.千层石;12.碧玉(红、绿);13.巴林石;14.木纹石;15.沙漠玫瑰。

3、积极组织推荐“中华名石”，“xx名石”，编篡“石谱”，“石谱”，为入谱工作做准备。 参加中石协《中国观赏石图谱》入谱的讨论并主动开展各项工作和庆xx大北京石展任务的布置，参加了黄河九省区石协共同打造黄河石品牌合作会议并签订了协议并积极开展相关工作。

(四)重视培养人才，联合发展

1、积极联系中石协 ，协助在乌海市成功举办了第十七

期观赏石鉴评师培训班。 20xx年5月27日至6月3日xx市成功举办了协组织的全国第十七期观赏石鉴评师培训班，结业学员90名，其中学员65名，约占72%。

2、积极参加世界地球日活动。今年四月二十二日世界地球日，内观宝石协倡导支持活动进大学校园，元重举会长亲自给学生讲观赏石基础知识，收到了良好效果。

3、与外省交流活动。我区与兄弟省市石界的往来活动日渐频繁：

(1)参加了祝贺xx省赏石协会成立大会，等地的奇石宝玉石展销活动等;

(2)应内蒙古驻香港办事处的邀请，定于20xx年12月21日-27日协会代表将赴香港参加内蒙古动植物、奇石及风土人情展;

(3)与珠宝协会联系，20xx年元月10日-14日在展览馆举办由200多家商户的大展团来呼市展出珊瑚、珠宝首饰、海兰宝石等展览会。

(五)积极开展调查自治区观赏石资源状况工作

近期，地调院争取到20xx年自治区地勘基金项目-x自治区图地区观赏石资源调查，费用xx万元。

二、 20xx年工作任务

1、积极建议争取把赏石之美学、赏石文化与草原文化、地区特色文化纳入政府部门的文化发展规划、实施方案中，予以贯彻落实。

2、支持、组织、管理、开展好美石、奇石等文化艺术品展览、展示、展销、拍卖等活动，以推动地方文化产业和经济社会发展。组织一次观赏石精品拍卖会。

3、通过举办各类培训班、专题讲座、国内外业务考察交流等多种形式，培养一批区内的鉴赏、鉴评及雕塑人才。可由内观宝石协、珠宝玉石委员会牵头，筹备成立赏石鉴评中心，完成相关业务。在乌拉特后旗举办一期观赏石鉴评师培训班，专门培训巴彦淖尔市当地石友，提高知识和鉴赏水平。

4、通过网站、报纸、期刊、电视等多种媒体广泛向社会宣传发现奇石之美、赏石之美、赏石文化及石展贸易等综合信息，同时提供相关咨询服务和技术指导。

5、争取把勘查各地观赏石资源列入自治区矿产资源调查项目，摸清观宝石资源家底。开展好已立项目工作。协助地调院进行项目调查。要支持当地政府收购一部分美石奇石，充实到政府所有的观赏石博物馆，各种藏馆，留住赏石资源。

6、努力在协会产业发展上有所突破，保持协会持续发展能力。如和《石藏天下》栏目开展形式多样的赏石活动，评戈壁石、象形石、树化玉、战国红藏家、藏馆和石友之家等。7、完成中石协布置调研巴林右旗巴林石拍卖竞标案例过程的任务。

8、组织完成珠宝玉石专业委员会和在后旗成立观赏石专业委员会等工作。

9、分别组织一次石友赴区外观赏石、宝玉石市场考察调研活动和赴中国台湾的赏石文化交流活动。

10、在全区层面评选20xx年精品观赏石活动，鼠年评马石活动，从县级、市级到内蒙级，精品出书和光盘，上《内蒙古赏石报》、内蒙古石藏天下电视栏目，上报中石协。

11、重新注册观赏石宝玉石协会副会长情况，包括申请注册、交会费、宣传权利义务、发证等。

12、中石协和发展改革委价格认证中心印发的《观赏石价格评估机构资质认证暂行办法》，机构认证资质由中石协和中国发改委价格认证中心负责审批，可由地方认证机构和赏石协会负责材料受理、初审，分甲、乙、丙级，观赏石价格评估专业人员资格认证要符合相关条件且通过申请、审核等程序和统一的专业培训。

导游年终工作总结范文

一、以导游为荣，以工作为乐

根据旅行社的安排，作为导游员的我，带团是我的首要任务。这几年，带过的旅游团队数量已经记不清了，留在我感觉里的是----忙和乐。刚丛云上飞下来，又从水上漂过去。才听罢火车的汽笛声，又闻见了汽车的马达响。才听罢东北的二人转，又尝到了新疆的哈密瓜。才欣赏桂林山水的秀美，又看到“大漠孤烟”的壮阔。夏令营孩子们欢快的歌声，夕阳红老人们幸福的笑脸，盛世北京和谐的音符。还有华西村人美好的蓝图，南街村人不懈的追求……。这一切经常在我眼前浮现，是我深深的感受到了我工作的意义所在，从心里热爱导游这一工作。

二、学理论、学知识

从业多年来，我一直严格要求自己，作为一个国内专业导游人员，我时刻牢记着热爱祖国、热爱人民、热爱祖国几千年的优秀文化，认真学习党的各项政治政策、经济政策、学习党在新的历史时期的主要理论，用来武装自己的头脑，在思想上紧跟形势，努力是自己成为具有优秀道德品质，高尚职业情操、遵纪守法，尽职尽责的导游员。积极参加省市旅游局组织的培训班，认真学习导游知识、导游业务。业余时间细心学习《汉语言文学知识》、历史地理文化知识、《心理学》、《公共关系学》、《政策法规》，认真阅读相关的经济知识、社会知识、旅游知识，在学习中坚持勤动眼，大量的阅读有关景区、景点的资料和有关风光民情的书籍。勤动手，把读到看到的相关资料、甲篇名作、经典名句都分类整理，以丰富自己的学识，增加自己的见闻。

三、学技能、多实践

导游工作是一个知识密集型和高智能的服务工作，除了要求导游员要有广博的知识外，还需要导游人员具备高超的技能，如讲解能力、组织能力、人际关系能力、分析能力、解决问题能力。而讲解能力是首当其冲的，常言说“大好河山有多美，全凭导游一张嘴”。游客出游，“求知”是愿望之一，而我们导游就起着传播知识信息、传递审美观念、播洒中华文明的重任，因此导游语言必须科学、规范，传递的信息必须正确无误，这样更能够吸引游客的注意，满足游客的“求知”愿望，我们才会得到游客的尊重和敬佩，这是顺利完成旅游计划的重要前提。其次，整个旅游活动是一个有组织的，需要和饭店、宾馆、景点、交通等相关的企业和个人来打交道，它牵扯到社会生活的方方面面，因此上，要求我们导游员要有相当的组织能力和协调能力。再其旅游活动的主体是人，而人的构成又是复杂的，旅游者来自不同的社会阶层，从事着不同的职业，文化层次高低不等，性别年龄各不相同，兴趣爱好因人而异，身体状况不尽相同。这就要求我们导游员必须学会处理人际关系，学会善于和各种人打交道。在旅游过程中各种各样的情况都有可能出现，个各种各样的问题可能随时发生，这就要求我们要学会独立分析的能力和独立解决问题的能力。在实际工作中，我十分注重留心学习，在实践中不断的总结和提高自己的业务水平。时时提醒自己“勤动口”，向专家请教先进的经验和方法，向同事学习、向民间学习、向旅游着学习，以丰富自己的学识。 “勤动腿”，常言说，读万卷书，不如行万里，勤跑、多动增加自己的阅历，在实践中巩固学到的知识。“勤动眼”，大量的阅读有关旅游方面的书籍、查阅有关风光、风情、民俗的资料。“勤动手”，眼过千遍，不如手过一遍，把看到的、听到的、学到的知识和方法，经验和技巧都动手一一记录下来。“勤动脑”，在动口、动腿、动眼、动手的基础上，善于动脑，把学到、收集到、看到的名作甲篇、知识经验都分类整理，结合自身的特点，取精去糟，最终形成自己的风格和作风。也就是说，在工作实践中逐步的总结，不断的提高自己的业务技能和服务水平。

四、几点带团的方法

1、掌握好游览的节奏

孙子曰：“水无常形，兵无常式”，这一点运用到带团工作中也是十分的确切。在带团过程中，我们导游员除了丰富的知识，生动形象的语言来为游客作好讲解服务外，更要学会掌握和控制旅游过程中的节奏问题。因为旅游者的年龄、体质不同，情趣爱好不同，情绪不同，一个人一天会有多种情绪的变化，做为导游员要随时掌握游客的这些现象，在实施旅游计划中要作到“有张有弛，劳逸结合”，根据团队的实际情况安排有弹性的活动日程，努力是旅游过程既丰富多彩，又松紧相宜，让游客在轻松愉快的活动中获得最大限度的满意的、美的享受。“有急有缓，快慢相宜”，在具体的旅游过程中，要视具体情况控制好游览的时间、速度，根据游客的年龄构成，对老年人要走的慢一些，讲的慢一些，尽量减少剧烈活动的项目，要学会适合老年人的习惯语言，交流方法。对待年轻人，可以走的快一些，讲的节奏快一些，适当的安排一些年轻人喜爱的活动项目。对待青少年，在游览的过程中要注意寓教与乐，要更多的把旅游和学知识结合起来，同时适当的安排一些适合青少年的娱乐活动。总之，导游员就是旅游活动的“导演”根据不同的团队，从实际情况出发，安排好、组织好旅游活动，是旅游者获得乐趣和享受，这才是一次成功的导游活动。

2、处理好几个关系

即强弱关系、多数与少数的关系、劳逸关系。在实践中我们都知道，一个旅游团队，它的人员组成是比较复杂的，有身体好的，精力充沛的，希望速度快一些，活动量大一些，而年老体弱的则希望从容轻松，不愿意太紧张、太劳累。这时我们就要根据实际情况分别予以对待，按照旅游者的体质、年龄划分成相应的小团体，讲明白游览的路径、集合的地点、时间，全陪导游和地接导游互相配合，或前后或穿梭在各小团队之间，对年老体弱的要重点照顾。这样既尊重了旅游者的愿望，又是他们各得其所，各取所乐。在游览过程中经常会出现对日程安排意见不一致的现象，这是由于旅游者审美观点、兴趣爱好不尽相同所造成的，是一种正常现象。一般情况下本着求同存异的原则，寻找大家都喜欢、乐意的共同点，形成统一的选择，这是最理想的解决方法。如果共同点不容易找到，则要实事求是的给游客说明情况，请团队领队或德高望重的人物进行协调，寻找合理而可能的变通办法，动员意见不同的各方相互作出让步，本着少数配合多数的原则是旅游活动继续顺利的进行。当然在旅游过程中处理好劳逸关系也是十分重要的，疲于奔命，象行军拉练一样的旅游会使游客的产生不愉快的情绪，必定回影响旅游者的游兴。我们要合理安排日程，兼顾游览、娱乐、购物、休息，力争让游客在各方面都得到满足，从而游客对旅游服务工作的满意度。作为导游员，在带团过程中处理好了这几个关系，就能带出一个和谐欢乐的旅游团队，成功的完成一次旅游活动。

3、多沟通、交朋友

沟通要从了解做起，旅游者的性格大致分为两大类：外向型、内向型。外向型的活泼、爱交际、喜讲话、多点子、热心肠，另一面又急躁、好动、好胜、散漫，这类人好沟通，但不稳定。内向型的稳重、冷静、有主见、情绪稳定，另一面少言、孤傲、忧郁，这类人不易沟通，但却很重感情，一但认可你不会轻易改变。作为导游要通过观察、交流了解游客，正确的区分客人的性格类型，采用灵活的方法，因人而异，适时适宜的进行沟通，随时观察游客的情绪变化，及时调整策略方法，始终保持和谐欢乐的团队气氛。在旅游活动中，导游和旅游者不仅是服务与被服务的关系，更是合作伙伴，只有游客的通力合作，旅游活动才能顺利进行并达到良好的效果。为此，一个很好的方法就是导游和游客真诚的交朋友。交朋友要从尊重对方做起，把主动服务、真诚服务、热心服务、周到服务贯彻始终，从小事做起，与细微处显真诚。和游客交朋友，要有一颗平常的心态和包容的心态，和游客建立平等的关系，不能厚此薄彼。导游员和游客相处时不要争强好胜，满足一时的虚荣，作嘴巴上的胜利者，要保持融洽的气氛，建立“君子”式的朋友关系。

以上是我从事导游服务工作实践中的一点体会，总结出来，以便在以后的工作中进一步的改进和完善。今后仍要不断的学习旅游知识，努力提高自己的业务技能，提高为游客服务的水平，为旅游业的发展作出自己的贡献。

导游年终工作总结

*年是不平凡的一年，*年我从学校走了出来，把两年里所学到的关于导游的知识运用到我的工作中，从理论转向实践 。6月开始我在从事地接导游导游工作，时间不长，资力也不深，而感慨却颇多：

“导游”工作给我的生活带来了许多快乐，却也让我知道，“导游”不是一项简单的工作，与其他职业有一个显著的不同，那就是你必须与客人近距离接触，这自然使我们对服务的感触比一般人深刻。从某种意义上可以这么讲，导游职业的无穷魅力正是源于我们对服务的感知和热爱。

通过几个月的工作实践 ，我深深的体会 到，取得了导游证，并不代表你就永远是一个合格的导游员，而是要不断的的学习 、充实、提高。在旅游者的眼中，导游员应该是无所不知的“万事通”。导游服务是知识密集型的高智能的服务工作，丰富的知识、广博的见闻是做好导游服务工的前提。作为一个导游员就要“与时俱进”，永远保持积极的求知欲，以适应社会进步和发展的需求。更重要的是。我们自己千万不敢把自己当成“万事通”，要保持谦虚谨慎的态度，要切记“学海无涯”、“学无止境”，“人外有人，天外有天”，“三人行，必有我师”。

要时刻牢记导游的职责，认真 学习 《导游人员管理 暂行规定》、《中华人民共和国国家标准导游服务质量》，努力的实施好旅游计划，作好联系、协调、讲解等服务工作。坚持“宾客至上、服务至上、为大家服务、合理而可能”的四大服务原则细致、热心、周到的作好导游服务工作。也就是一切工作以旅游者为出发点，以服务为出发点，时刻考虑旅游者的利益和要求，绝不能拒绝游客的合理合法要求。服务过程中要坚持“为大家服务”的原则，不能有亲疏之分，厚此薄彼，而应对每个游客都热情、周到、友好、尊重，不偏不倚、一视同仁。要坚持“合理而可能”的原则，在旅游服务过程中，要时刻关注游客的情绪变化，耐心倾听旅游者的意见、要求，冷静分析、仔细甄别，合理又能实现的，就努力的去做，如果没有作好或是已经错过机会，就想办法及时弥补，以求最大限度的达到游客的满意。

导游讲解服务是整个旅游服务活动过程中极为重要的一个方面，在导游讲解过程中，我认为“准确、清楚、生动”三者相辅相成，缺一不可，首先“准确”是首当其冲，至关重要的，在讲解过程中牢记“一伪灭千真”的教训，切忌胡编乱造、张冠李戴、信口开河，这样会使游客有被蒙蔽、愚弄的感觉，会引起游客的反感、责备。旅游者在旅游活动中“求知”是重要的内容之一，而我们导游就起着传播知识信息、传递审美观念、播洒中华文明的重任，因此导游语言必须科学、规范，传递的信息必须正确无误，这样更能够吸引游客的注意，满足游客的“求知”愿望。其次，“清楚”是关键，在导游讲解中，清楚、简洁流利的语言表达，是导游语言科学性的又一体现。口齿清楚、言简意赅、措词恰当、组合相宜、层次分明、逻辑性强，避免使用生僻的词汇和滥造词汇，这是导游讲解基本的要求。另外，“生动”是调和剂，是创造旅游团队和谐气氛的重要手段。如果讲解过程中，语言平淡无奇，象和尚念经似的单调、呆板，会是旅游者感到索然无味，在心里上产生不耐烦或厌恶的情绪。而生动形象、幽默风趣、妙趣横生的讲解能够创造出美的意境，可调整旅游者乐观的心态、欢乐的情绪、浓郁的游兴，创造的是一种和谐、欢乐、积极、高昂团队气氛，给人的是一种美的享受。

Hi, Im lee, take you to visit the Terra Cotta Warriors today?

Behind me is a vaulted hall, this is a famous scenic spots and historical sites. What places of interest you guess what it is? It is known as "the eighth wonder of the world" terracotta warriors.

The Terra Cotta Warriors in mount li, lintong county, shaanxi province in China under the north river near the village. Now explore three pit. We have come to is one of the biggest, the Terra Cotta Warriors pit pit no. 1. You can put these down. Oh, you are alone, Ill help you take pictures with the Terra Cotta Warriors in the background. To come. One, two, three eggplant!

Lets visit the qin shihuangs mausoleum. Adults, please take your children. At the same time, also please mind your own hand, do not litter. Move down inside, we see this is the qin shihuangs mausoleum, it is imitation built the palace of the emperor used to live. The qinshihuang in north and south long, the width of a rectangle. The whole cemetery, surrounded with two walls in "back to" glyph. The magical thing about this is it.

We have come to is about the position of the underground. Because buried deep underground, and plus there are crossbow authority, so we cant go to visit. According to "historical records" records, however, the underground to depict the sun, the moon and the stars on the ceiling, and artificial earth, the earth has a mountain, flowers and plants, and rivers. The river is made of mercury, glittering, extremely beautiful.

Everybody, the tour is over. You must be very happy, right? Everyone had so happy, hope you can remember me.

孙中山故居中英文导游词

The Former Residence of Dr. Sun Yat-sen

（孙中山故居）

Ladies and gentlemen,

Good morning! Speaking of Cuiheng Village, Chinese citizens will have a familiar and friendly feeling. It is because this village is the home town and birth place of the man behind Chinas first democratic revolution, Sun Yat-sen. It is located southeast of Nanlang Town, Zhongshan City. It is near the Pearl River to the east, while Qiao Island, Zhuhai City is directly opposite the village, across the South China Sea. Finally, Wugui Hill is directly west of Cuiheng Village. The village is now home not only to Sun Yat-sens former residence, but to a Sun Yat-sen monumental middle school and movie city as well, all of which are related to or named after the father of modern and democratic China .

Besides being rich in history, Cuiheng village is next to mountains and the sea. This good geographical setting and its exquisite natural environment make the villages inhabitants carefree and happy. While walking in the village or stepping onto the Cuishan road, one will feel like he/she is in a forest “paradise” of trees, flowers and birds. Even within the village, you can gaze at the distant hills and cliffs. The vegetation here is well protected, so the forest is verdant and luxuriantly green. Along the two sides of the Cuishan road, the dark green umbrage helps cool the air and provides Cuiheng village with a natural air-conditioner. Even during the sultry summers, you can enjoy the mountains cool breezes and green shade.

Sun Yat-sens former residence is located at the Cuiheng Village and faces west. The residence sits on a 500 square meter area site and is itself 340 square meters. Sun Yat-sen built it with the money sent from Honolulu by his elder brother Sun Mei in1892. We are now standing in front of Sun Yat-sens former residence. The building is a half-timber house and combines Western and Chinese architectural styles with a wall surrounding the courtyard. Its outward appearance imitates a Western building and its upper floor has seven ember ornamental arches. The middle of the houses penthouse is decorated with aureole under which there is an annotated hawk with a silver ring in its mouth. Going inside, we can see that the buildings interior is designed in traditional Chinese architectural style. The parquet is in the middle, while separate penthouses are off to two of the parquets sides. The four brick walls are grey with white line outlining every brick, and the windows each with two leaves open under the-main roof beam. There are doors at all the four sides of the house that lead out to the street. A well is off to the right side of the courtyard, and the area of about 32 square meters surrounding the well is the place where San Yat-sen was born on November 12,1866.

Now we are in the parquet of the former residence. The ornaments of the hall were decorated by Sun Yat-sen himself. Please look at the two kerosene burners put on the abutment; Sun Yat-sen brought them here from Honolulu in 1883. The penthouse off to the right is Sun Yat-sens bedroom. The bedroom still contains his big wooden bed, dresser table and the wooden bench. Sun Yat-sen lived here from 1892 t0 1895 and in 1912. Stepping up to the second floor, the south part of the floor has Sun Yat-sens study. Sun Yat-sens photo, taken when he was 17 years old, hangs on the wall. This study also has some of the things Sun Yat-sen used everyday, such as his desk, chair and iron bed.

Lets return to the courtyard. There is a wild jujube tree off to the left. It was brought by Sun from Honolulu in 1883 and he planted it himself. It grows well. Off to the right, there is a brick raised flowerbed.

There is a big banyan tree in front of the former residence. There Sun Yat-sen used to listen to the stories of the Taiping generals against Qing told by the old farmers who had fought in the Taiping army.

Everyone, that is all. Thank you for visiting Sun Yat-sens former residence!

各位游客，

大家好！提起翠亨村，国人都有一种熟悉而亲切的感觉，因为它是中国民主革命先行者孙中山先生的故乡。它地处中山市南朗镇东南部，东临珠江口伶仃洋，与珠海市淇澳岛隔海相望，西靠五桂山。至今，翠亨村和国父有关的，或者以国父命名的地方有孙中山故居、中山纪念中学、中山影视城。到这里，可以踏寻伟人足迹，缅怀峥嵘岁月。

除了丰富的人文历史内涵，翠亨村傍山滨海，气候宜人，优越的地理位置和优美的自然环境也令游人心旷神怡。在村里漫步，或者走上翠山公路，就如同置身于林木葱茏、鸟语花香的世外桃源中。不用出村，你就可以看到远处峰峦叠嶂，这里的植被保护得很好，满眼苍翠，林木葱茏。在翠山公路两侧，浓绿的树荫带来一阵清凉，这里是翠亨村天然的空调，即便是酷暑时节，在这里你也可以享受山风和绿荫带来的凉意。

孙中山故居位于南朗镇翠亨村，坐东向西，占地面积500平方米，建筑面积340平方米，是孙中山长兄孙眉1892年从檀香山汇款回来，由孙中山主持建成的。故居是一幢砖木结构、中西结合的两层楼房，并有一道围墙环绕着庭院。它的外表仿照西方建筑，楼房上层各有七个赭红色装饰性的拱门。屋檐正中饰有光环，换下雕绘一只口衔钱环的飞鹰。走进楼内，我们可以看到内部设计采用中国传统的建筑形式，中间是正厅，左右分两个耳房，四壁砖墙呈灰砖色，勾出白色间线，窗户在正梁下对开。居屋内前后左右均有门通向街外，左旋右转均可回到原来的起步点。在庭院右边有一口水井，水井周围（约32平方米）是孙中山诞生时的旧房所在地。1886年11月12日，孙中山诞生于此。

现在我们来到了故居的正厅，厅内摆设是孙中山亲自布置的。请看放置在桥台上的两盏煤油灯，这是1883年，孙中山从檀香山带回来的。右边的耳房是孙中山卧室，当年所用的大木床、梳牧台和凳子等，仍旧摆放着。1892 ——1895年、1912年，孙中山都曾在此住过。走上二楼，南边是孙中山的书房，墙上挂着孙中山十七岁时的照片，室内有孙中日常使用过得书桌、台椅、铁床。

回到故居庭院，庭院左边栽植一棵酸枣树，那是孙中山1883年从檀香山带回来种子亲手栽种的，生势茁壮茂盛，右边是砖砌的花台。

故居庭院前的大榕树，是孙中山童年时代听参加过太平军的老人讲述太平天国将领反清故事的地方。

各位游客，孙中山故居就为大家讲解到这儿，谢谢各位的支持！

各位游客：

大家好，我是光明旅游社的导游，大家能够叫我卢导。这天游玩的地方是长城，期望大家做到这三点1不乱扔垃圾，2不在墙上刻字，3不破坏公物。期望大家玩得开心。

我们此刻在八达岭上，这一段长城高大坚固。大家看，城墙外沿，有两米多高的成排的垛子，垛子上有方形的瞭望口和射口，供瞭望和射击用。每隔三百多米就有一座方形的城台，不仅仅是屯兵的堡垒，而且打仗的时候城台之间还能够互相呼应呢!

大家单看这数不清的条石，一块有三两斤重，那时候没有火车汽车、起重机。就靠无数人的肩膀和无数的手，抬上着无数块石头。那时候，是多麽辛苦，凝结了多少人民的血汗和智慧。

说到那里我不由得想起了一个美丽动人的传说，这个美丽动人的传说的名字叫孟姜女哭长城。从前，有个人叫孟姜女，他很爱她的丈夫，但是有一天，官府抓她的丈夫说是犯罪了，一年过去了，她的丈夫没有消息，于是她就去找她的丈夫。但是，一去才明白她的丈夫被抓去修长城了，她立即动身，日夜兼程跑到了长城，但是她怎麽也找不到她的丈夫，一打听才明白她的丈夫被累死了。她哭啊哭，八百多里的长城倒下了，最后还是想不开跳河自杀了。孟姜女太感人了。

长城的地方很多，期望大家细细观赏。

2017兼职导游个人年底工作总结

不知不觉又是一年，算算做导游已三载有余。光阴似箭，对我们做导游这行来说时间就是一个月出两三趟团就过了，忙过了旺季一年就过了。又到了年底,今年的导游工作即将结束,回顾这一年的工作,真是丰富多彩。虽然每一次带团都走着同样的路线,但是每个团的人员都是不一样的。所以每个团都会出现这样那样的问题,而自己就在解决这些问题的过程中吸取着不同的经验与教训。慢慢的让自己由新导游一步步变成老导游,其中的酸甜苦辣只有自己才能深深的体会。

在外人眼里觉得做导游是一个让人羡慕的工作,可以到处游玩,还不用花钱.可是其中的苦与累只有做导游的自己才能体会.还真是隔行如隔山啊!还有不少客人会说做导游那可是很赚钱的,可是有谁会知道导游赚的每一分钱都是那么地不容易,可以说确确实实是汗水钱!导游要有超强的耐力,带着客人登山玩水,无论条件多恶劣都要时刻以客人的利益为重。而我就是那个在天气最热的时候专门往热带海滨城市跑的导游，人家都说湖南妹子都很漂亮，特别是导游一定是个美女了。可惜很遗憾的是我这个导游已经被晒成黑玫瑰了。哈哈!

每个导游都会希望自己成为一名优秀的导游员。要想成为一个好导游在我的认知里面就要做到以下几点,在这里我就来总结一下导游工作中必须要把握的几点：

第一点,熟悉路线，节省宝贵的时间。

这里所说的路线要熟不是单指知道每个要去的景点位置在哪里，还要清楚在景点周围路线的走法。以便遇到堵车的情况可以及时地改变路线,来争取时间。还要注意哪些路线是单行线,不要误入其中,以免惹上不必要的麻烦,耽误时间!如果因为出现了不熟悉路线的问题而耽误了宝贵的时间，客人就会不高兴，会指责你的工作不到位，身为一个导游怎么可以不知道游玩的路线呢?很容易让客人产生不必要的误会。导游对路线的熟悉度就得像出租车司机一样厉害。同时你对路线熟悉,也会让你在游客心中留下一个好的印象,会增加对你的信任度。如果有游客走失,就会第一时间告诉你,让你马上知道她在什么位置,节省很多寻找游客的时间!这就是熟悉路线的好处!

第二点 丰富知识，应对客人的提问。

导游在游客的心中是上知天文下知地理的。你就得像一本百科全书，能回答客人提出的各种问题，这样才不会影响你在他们心中的形像。这就要求我们博览群书，给自己不停的充电。客人来自五湖四海,各个民族,各个阶层，每人都会有各种不同的提问等你来解答。知识的丰富,不只是课本或是书上的知识,还得懂得民间的趣事,和正在发生的新闻,以及每天的天气等，这就需要我们增加自己的爱好，广泛学习社会各方面的知识，树立终身学习的理念。现在的客人都是读书人,提问也会越来越难,如果你有一个问题说错了,那客人就会在意见单上控诉你的讲解知识面不广。所以我们要不断丰富我们的各种知识，才能如鱼得水的应对客人的提问。

第三点 服务大方，工作细心体贴。

我们的工作是服务行业,对象是人。我们要把游客当成上帝,对待任何游客都要热情,脸上时刻要挂着笑容。如果你在带团时遇到不高兴的事情,也不能面对着客人表露出来,也要把郁闷的心情藏在心底,有再大的委屈,也得等到工作结束之后再发泄。这就要求我们导游应学会合理控制自己的情绪。客人遇到任何困难就得马上解决,要替客人想到一切可以帮忙的事,要学着像保姆那样把所有的事情都想到,做到,安排客人的住宿,吃饭,起床的时间,注意事项,一一都要说到,如果说不到,就会影响你的第二天的行程,客人会说你工作不到位,甚至还会投诉你。所以我们要具备一个万能保姆的水平和心态!

第四点 协调工作，解决客人问题。

游客是来自全国各地,所以有着不同的要求,也会发生不同的事情。由于地域的不同，饮食习惯差异大,就餐风格不同。比如湖南人喜欢吃辣的菜，但是北海当地的菜都是以清淡为主，还有一些少数民族的朋友们有一些自己的风俗习惯，比如不吃猪肉，这时你就要和饭店协商,做符合这个团队地域口味的饭菜。晚上安排房间,客人不同意或有什么特殊要求,这就要你和宾馆协调更换新的房间等事宜。到了景点,要合理安排游览时间。让大家统一有个时间观念并且一起遵守，,尽量不要让有人耽误时间而影响行程,同时还要要协调好客人不要内部起意见!这样才会确保你的工作顺利进行。最主要的就是和司机,还有全陪或是地陪导游也要相互处理好关系,哪个环节搞不好,都会让你的工作出问题!带领客人进行购物的同时,不但要完成旅行社安排的任务,还要让客人买的高兴,如果遇到买到劣质商品,你还要协调商店,退换货物,帮助客人弥补损失。所以导游还要把自己当成外交官!客人出现问题,你就要来处理,你虽然不是万能的,但是在客人的心里就是全能的,你就要出面来协调。

第五点 头脑灵活，增强应变能力。

导游在带团的过程中,会发生各式各样的意外事件。如遇到客人走失,或是客人有财物被偷等等。这时导游一定要冷静,帮助客人报案,解决事情。遇到重大事帮,头脑也要灵活的处理事情.要具备遇事不惊的能力!同时还要有超强的说服力，安抚好客人的情绪，有条不紊的解决突发状况。

以上五点就是我自己对导游工作的经验总结，或许我还有很多缺陷，需要不停从工作中去学习。自从做了导游以后我才发现，可以学到很多层面各种各样的知识，同时视野也会随着工作的积累越来越开阔。

颐和园英文导游词1000字

Hello, welcome you to Beijing Summer Palace! My horse is, today I have for you is to explain Beijing Summer Palace! Please note: please dont littering, dont spit, protect the environment, with good team! Now lets go! Hope I can let you remember the interpretation of the good time, I wish you have a lot of fun!

The earliest dynasties era in the emperor had started to build in Beijing imperial garden. In todays longevity hill kunming lake area will be built here, jinshan kingsoft, called JinShanBo. To this, there was renamed aung, aung tabor. And early Ming is renamed lake and built the temple, named static good mountain park. At sixteen, wanli is also is in here has 1588 landscape scale, enjoy certain green line li, like the white jiangnan ode. But let there really become a royal garden of the qing dynasty is. In the emperor kangxi years was built in the emperor qianlong palace, came to fourteen years, namely 1749 - jehoaddan in 1764 built on the basis of the original qingyi park, lake, mountain, kunming lake, the lake is called mountain called longevity hill. And here also became famous gardens. And most of the imperial palace in ancient China, here also cant escape the invaders in 1860, be spoiled by the anglo-french allied forces and destroyed.

After some years, the empredowager cixi embezzled funds for the navy, and under the emperor guangxu reconstruction has renamed the Summer Palace here. But in 1900, the Summer Palace again by the anglo-french allied forces (Russia), meaning the serious destruction. Since then the rebuilt in here, so, because of the financial HouShan parts are not long. In 1912, QingShi according to the conditions, the Summer Palace is still in Hudson emperor puyi hands. After two years, and there was a his private property, but because once open transportation fares expensive, no one came. In 1924, after the Summer Palace, pu excommunicated beiyang government will formally to opening to the park. December 1948, the peoples government, after accepting here after comprehensive governance, still holding the royal garden style. And it also became the world, architecture, landscape on the best-preserved imperial gardens.

We will see the total covers an area of 290 hectares, including land quarter, water reached three-fourths. According to the royal garden, the garden USES and can be divided into political scenic area, the Summer Palace built residential and the scenic area three parts.

We came to visit the eastern will formally began.

In the east gate, there is a han xu yan xiu Yan, the archway. The meaning of han xu is open, beautiful scenery, all-encompassing. Yan xiu is capture the beautiful scenery. But as the main palace also. On the door of the property of the Summer Palace is the emperor guangxu board of calligraphy. Yi and two words are taken, the remaining calm mood.

旅行社导游工作个人总结报告

“导游”不是一项简单的工作，要不断总结经验，提高自身素质，下面是第一范文网小编为大家整理的：旅行社导游工作个人总结报告，欢迎阅读，仅供参考，更多内容请关注第一范文网。

旅行社导游工作个人总结报告(一)

“导游”工作给我的生活带来了许多快乐，却也让我知道，“导游”不是一项简单的工作，与其他职业有一个显著的不同，那就是你必须与客人近距离接触，这自然使我们对服务的感触比一般人深刻。从某种意义上可以这么讲，导游职业的无穷魅力正是源于我们对服务的感知和热爱。

通过几个月的工作实践，我深深的体会到，取得了导游证，并不代表你就永远是一个合格的导游员，而是要不断的的学习、充实、提高。在旅游者的眼中，导游员应该是无所不知的“万事通”。导游服务是知识密集型的高智能的服务工作，丰富的知识、广博的见闻是做好导游服务工的前提。作为一个导游员就要“与时俱进”，永远保持积极的求知欲，以适应社会进步和发展的需求。更重要的是。我们自己千万不敢把自己当成“万事通”，要保持谦虚谨慎的态度，要切记“学海无涯”、“学无止境”，“人外有人，天外有天”，“三人行，必有我师”。

要时刻牢记导游的职责，认真学习《导游人员管理暂行规定》、《中华人民共和国国家标准导游服务质量》，努力的实施好旅游计划，作好联系、协调、讲解等服务工作。坚持“宾客至上、服务至上、为大家服务、合理而可能”的四大服务原则细致、热心、周到的作好导游服务工作。也就是一切工作以旅游者为出发点，以服务为出发点，时刻考虑旅游者的利益和要求，绝不能拒绝游客的合理合法要求。服务过程中要坚持“为大家服务”的原则，不能有亲疏之分，厚此薄彼，而应对每个游客都热情、周到、友好、尊重，不偏不倚、一视同仁;要坚持“合理而可能”的原则，在旅游服务过程中，要时刻关注游客的情绪变化，耐心倾听旅游者的意见、要求，冷静分析、仔细甄别，合理又能实现的，就努力的去做，如果没有作好或是已经错过机会，就想办法及时弥补，以求最大限度的达到游客的满意。

导游讲解服务是整个旅游服务活动过程中极为重要的一个方面，在导游讲解过程中，我认为“准确、清楚、生动”三者相辅相成，缺一不可.

首先“准确”是首当其冲，至关重要的，在讲解过程中牢记“一伪灭千真”的教训，切忌胡编乱造、张冠李戴、信口开河，这样会使游客有被蒙蔽、愚弄的感觉，会引起游客的反感、责备。旅游者在旅游活动中“求知”是重要的内容之一，而我们导游就起着传播知识信息、传递审美观念、播洒中华文明的重任，因此导游语言必须科学、规范，传递的信息必须正确无误，这样更能够吸引游客的注意，满足游客的“求知”愿望。

其次，“清楚”是关键，在导游讲解中，清楚、简洁流利的语言表达，是导游语言科学性的又一体现。口齿清楚、言简意赅、措词恰当、组合相宜、层次分明、逻辑性强，避免使用生僻的词汇和滥造词汇，这是导游讲解基本的要求。

另外，“生动”是调和剂，是创造旅游团队和谐气氛的重要手段。如果讲解过程中，语言平淡无奇，象和尚念经似的单调、呆板，会是旅游者感到索然无味，在心里上产生不耐烦或厌恶的情绪;而生动形象、幽默风趣、妙趣横生的讲解能够创造出美的意境，可调整旅游者乐观的心态、欢乐的情绪、浓郁的游兴，创造的是一种和谐、欢乐、积极、高昂团队气氛，给人的是一种美的享受。

旅行社导游工作个人总结报告(二)

20xx年是不平凡的一年，20xx年我从学校走了出来，把两年里所学到的关于导游的知识运用到我的工作中，从理论转向实践 。20xx年xx月开始我在从事地接导游导游工作，时间不长，资力也不深，而感慨却颇多：

“导游”工作给我的生活带来了许多快乐，却也让我知道，“导游”不是一项简单的工作，与其他职业有一个显著的不同，那就是你必须与客人近距离接触，这自然使我们对服务的感触比一般人深刻。从某种意义上可以这么讲，导游职业的无穷魅力正是源于我们对服务的感知和热爱。

通过几个月的工作实践 ，我深深的体会 到，取得了导游证，并不代表你就永远是一个合格的导游员，而是要不断的的学习 、充实、提高。在旅游者的眼中，导游员应该是无所不知的“万事通”。导游服务是知识密集型的高智能的服务工作，丰富的知识、广博的见闻是做好导游服务工的前提。作为一个导游员就要“与时俱进”，永远保持积极的求知欲，以适应社会进步和发展的需求。更重要的是。我们自己千万不敢把自己当成“万事通”，要保持谦虚谨慎的态度，要切记“学海无涯”、“学无止境”，“人外有人，天外有天”，“三人行，必有我师”。

要时刻牢记导游的职责，认真 学习 《导游人员管理 暂行规定》、《中华人民共和国国家标准导游服务质量》，努力的实施好旅游计划，作好联系、协调、讲解等服务工作。坚持“宾客至上、服务至上、为大家服务、合理而可能”的四大服务原则细致、热心、周到的作好导游服务工作。也就是一切工作以旅游者为出发点，以服务为出发点，时刻考虑旅游者的利益和要求，绝不能拒绝游客的合理合法要求。服务过程中要坚持“为大家服务”的原则，不能有亲疏之分，厚此薄彼，而应对每个游客都热情、周到、友好、尊重，不偏不倚、一视同仁;要坚持“合理而可能”的原则，在旅游服务过程中，要时刻关注游客的情绪变化，耐心倾听旅游者的意见、要求，冷静分析、仔细甄别，合理又能实现的，就努力的去做，如果没有作好或是已经错过机会，就想办法及时弥补，以求最大限度的达到游客的满意。

导游讲解服务是整个旅游服务活动过程中极为重要的一个方面，在导游讲解过程中，我认为“准确、清楚、生动”三者相辅相成，缺一不可.

首先“准确”是首当其冲，至关重要的，在讲解过程中牢记“一伪灭千真”的教训，切忌胡编乱造、张冠李戴、信口开河，这样会使游客有被蒙蔽、愚弄的感觉，会引起游客的反感、责备。旅游者在旅游活动中“求知”是重要的内容之一，而我们导游就起着传播知识信息、传递审美观念、播洒中华文明的重任，因此导游语言必须科学、规范，传递的信息必须正确无误，这样更能够吸引游客的注意，满足游客的“求知”愿望。

其次，“清楚”是关键，在导游讲解中，清楚、简洁流利的语言表达，是导游语言科学性的又一体现。口齿清楚、言简意赅、措词恰当、组合相宜、层次分明、逻辑性强，避免使用生僻的词汇和滥造词汇，这是导游讲解基本的要求。

另外，“生动”是调和剂，是创造旅游团队和谐气氛的重要手段。如果讲解过程中，语言平淡无奇，象和尚念经似的单调、呆板，会是旅游者感到索然无味，在心里上产生不耐烦或厌恶的情绪;而生动形象、幽默风趣、妙趣横生的讲解能够创造出美的意境，可调整旅游者乐观的心态、欢乐的情绪、浓郁的游兴，创造的是一种和谐、欢乐、积极、高昂团队气氛，给人的是一种美的享受。

旅行社导游工作个人总结报告(三)

1：熟悉线路：团前准备一定要充分，线路熟记于心，多请教老导游，但也并不能轻信别人的提议，要做到有把握，有依据，才能万无一失。

2：服务工作要热心，细心：特别是旺季，一定要提醒旅游注意事项，方可做到防患于未然，有时一句话就能带来意想不到的效果，如旅游安全问题，游览注意要守时等等，主要防止问题出现的时候游客产生情绪上的不满。导游若在事先有个铺垫，效果就会好很多。

3：注意协调工作，安排好游客的同时，也要妥善处理好客人，司机，地陪旅行社和景区的关系。

4：导游要以不变应万变，出现问题也不能自己先乱了阵脚。导游虽不是万能的，但你的头衔就注定了你必须在客人面前临危不乱，及时果断的处理问题，如发生意外情况也要学会随机应变来妥善处理。

5：书到用时方恨少，导游所知道的知识必须广泛，因此要不断的学习，给自己充电。每次带团回来也要及时的总结教训，积累经验。

6：维护旅行社的信誉同时也要保护好游客的权益，当你为客人利益着想时，当客人意见不统一或遇到意外问题时，客人也会尊重和理解你和旅行社的安排。

7：最后，要及时解决客人遗留的问题，导游本身是一个服务行业，不仅仅是满足客人的需求，但不同的人也有不同的心理，你的决定不一定合大众，但一定做到合情合理，客人自然也会给你满意的答复。所以要学会解决不同的问题，不要把问题留到最后。

时间已消逝，的感触心中仍有余悸，我愿把每次大大小小的经历都看成是第一次来认真对待!“路漫漫其修远兮”也许可以回头看看留下的脚印。年轻的我要不断的告诉自己“革命尚未成功，同志仍需努力”!，困难经历了，但经验却留下了。带团总是不可避免要遇到三多(人多车多压力多)，作为导游就要做到三心(多一份细心，多一份小心，多一份诚心)

细心：旅游景点环境杂，作为导游比平常要更多一份细心眼观六路，耳听八方，尽量将客人控制在自己的视力范围内，随时提醒客人归队。

耐心：在游览之前必须将团队的游览之前必须将团队的游览路线，集合时间地点再三强调，以防客人一旦走失可以迅速归队。初到一地大家充满新鲜感会不停“单溜”，这时导游要耐心而迅速的劝客人归队。

诚心：带团随时随地会发生突发事件，导游要用一百分的诚心去解决，事情终会得以化解 。

旅行社导游工作个人总结报告(四)

现就一年的出团工作总结如下：

一、遇上你是我的缘

面对着重重复复的线路，如果心态没有调整好，就会失去了激情，对客人的宣传不够，就会使他们在游玩中拾获不到快乐。而我，总是想着每一次去，和的是不同的人，可以结交更多的朋友，也许他们可以不记住行程，但一定会记得我，因为我常常拿自己的名字做文章，所以认识我的人，他们不经意的话语中一定能想起我(这个秘密保留)。另外，总把他们当朋友一样而不是我的客人，对待朋友，我都是以最真最诚去为他们。对我来说，遇上他们是我的缘。

二、相逢是首歌

每天总在变换着城市，出门在外，或大或小总会遇上某些事，做为全陪，我认为除了沉着冷静把事情处理好并不是就是最厉害的，而是做到不去对其他社评判别人的失误，也不要谈论某个人某个地方上做得对与不对，如果有意见，直接和当事人说，互相之间吸取，然后进步。事实上，在我心里，有些事也弊闷了好久，久得不想形成文字，久得让它随着时间流逝。

三、我和草原有个约定

每次的相遇相逢相处是那样短暂的几天，却是永远的开始。每次的行程对客人来说显得那样的匆忙，有时他们在犹豫间就造成了后悔，某件东西没有买，我就会记在了心里，下次有机会的时候，我就会联系他们，然后帮他们把遗憾抹去。试过从云南带皮箱，泰山敢当石，托朋友从香港带药品……

四、永远是朋友

下了团，挥挥手，也许某天会在某条街某个路口撞见，一声问候一句轻叹曾经的快乐与不足，又或者常常电话里不经意的问候。也许我常常会忘了问候，并不代表就会忘掉，你的一个电话也许有时喊不出名字，却还是会记得哪个脸孔属于你，也或者哪个声音是你专属。而我的微笑总会让你无从责怪，^_^。

歌声悠悠，心却也会愁怅，每次的出行，我都会看到自己需要努力的地方很多，也许我不是最优秀的，但我相信我却是最用心的。在今后的导游路上，我要不断地充实自己，扩大旅游知识面，增强语言种类，做好做细每项工作。

旅行社导游工作个人总结报告(五)

时光如梭，白驹过隙之间，xx年又将宣告结束。慕然回首我已在导游行业度过了3个年头，似乎一直以来我也只是在不断地前进，从没有回过头来做工作总结。一切所取得的成就自然也不知是缘何而来?

时至岁末，今天难得有时间，我决定静下心来，好好写一篇工作总结，回顾一下自己这三年来的成败史。

首先在工作总结中我要谈到的是兴趣爱好，看过《疯狂的赛车》这部电影的人应该知道这样一句台词“干一行爱一行”，其实此话一点不假，起初做导游也是我个人的兴趣爱好，我这人喜欢旅游，也喜欢和别人去交流，因此我感觉导游是我比较喜欢的职业，只有你喜欢了你才能将其做好，所以在这三年的导游工作中，无论遇到什么艰辛与磨难，我都没有动摇过自己做导游的梦想，自然我也就感觉这些磨难才能让我真正的感觉到做导游的乐趣。

其次在工作总结中我要谈到的是学习，一直以来我都是这样比喻导游的，我认为导游就是一个历史知识的百科全书，我们的职责就是为游客提供详尽的历史知识，这样一来我们就要保证自己要时刻的去学习新的知识，学习党的各项政治政策、经济政策、学习党在新的历史时期的主要理论，用来武装自己的头脑，在思想上紧跟形势，努力是自己成为具有优秀道德品质，高尚职业情操、遵纪守法，尽职尽责的导游员。积极参加省市旅游局组织的培训班，认真学习导游知识、导游业务;业余时间细心学习《汉语言文学知识》、历史地理文化知识、《心理学》、《公共关系学》、《政策法规》，认真阅读相关的经济知识、社会知识、旅游知识，在学习中坚持勤动眼，大量的阅读有关景区、景点的资料和有关风光民情的书籍;勤动手，把读到看到的相关资料、甲篇名作、经典名句都分类整理，以丰富自己的学识，增加自己的见闻。

最后在此次的工作总结中我要为大家分享一点我的带团经验。多沟通、交朋友。沟通要从了解做起，旅游者的性格大致分为两大类：外向型、内向型。外向型的活泼、爱交际、喜讲话、多点子、热心肠，另一面又急躁、好动、好胜、散漫，这类人好沟通，但不稳定。内向型的稳重、冷静、有主见、情绪稳定，另一面少言、孤傲、忧郁，这类人不易沟通，但却很重感情，一但认可你不会轻易改变。作为导游要通过观察、交流了解游客，正确的区分客人的性格类型，采用灵活的方法，因人而异，适时适宜的进行沟通，随时观察游客的情绪变化，及时调整策略方法，始终保持和谐欢乐的团队气氛。在旅游活动中，导游和旅游者不仅是服务与被服务的关系，更是合作伙伴，只有游客的通力合作，旅游活动才能顺利进行并达到良好的效果。为此，一个很好的方法就是导游和游客真诚的交朋友。交朋友要从尊重对方做起，把主动服务、真诚服务、热心服务、周到服务贯彻始终，从小事做起，与细微处显真诚。和游客交朋友，要有一颗平常的心态和包容的心态，和游客建立平等的关系，不能厚此薄彼;导游员和游客相处时不要争强好胜，满足一时的虚荣，作嘴巴上的胜利者，要保持融洽的气氛，建立“君子”式的朋友关系。

Hello, my name is Lin, you can call me rain eu. I will take you to visithangzhou west lake, please dont litter, keep your valuables, I wish you all apleasant journey!

To hangzhou before, you must have heard of "above there is heaven, thereare suzhou and hangzhou" this famous saying! In fact, to compare hangzhou toheaven on earth, largely because the west lake. For one thousand years, the westlake scenery with charm, the charm of those she does, is love at first sight.Even still remember when you leave the hangzhou west lake famous poet bai juyiof the tang dynasty, "failed to have to go to hangzhou, stay half is the lake."Poet said he was reluctant to leave hangzhou, the main reason is becausehangzhou has a beautiful west lake. "The west lake 36, medium is hangzhou"best!

Friends: here are from YueMiao harbor by boat to visit the west lake withme. Before the ship did not start, I introduce the situation of the west lake:first is located in the west of hangzhou, west lake, surrounded on three sidesby mountains and faces the east near downtown, north and south 3.2 kilometerslong, about 2.8 km wide from east to west, almost a week 15 kilometers aroundthe lake. Area of about 5.68 square kilometers, including the lake island 6.3square kilometers, 1.55 meters, the average water depth in 2.8 meters or so,most the most shallow place less than one meter, the storage capacity between8.5 million to 8.7 million cubic meters. Su causeway and bai causeway will bedivided into the lake, lake in the north, outside the kiosk YueHu and small lakenanhu five parts. On history of the west lake has wonderful scenery everywhere,in addition to the "qiantang ten scene", "west lake 18 scene", one of the mostfamous is the southern song dynasty named "west lake ten scene", mother: sucauseway chunxiao, qu yuan prescribed by ritual law, pinghu harvest moon, brokenbridge cx, flower view fish, nanping bells, twin peaks piercing the clouds, theworld sea smell Niao afterglow, just, OARS. At every word to as connotation,which is: spring, summer, autumn and winter flowers, clouds late evening willow.No matter spring, summer, autumn and winter, the author points out whetherMingHui terminator, the west lake scenery is constantly, everywhere in thefeature. In 1985 was named the "new xihu ten scene". At 60 square kilometers tothe west lake as the center of the garden scenic spot, there are more than 40awarded the main scenic spots, there are more than 30 key cultural relics. Insummary the west lake scenery mainly one lake, two peaks, triple falls, fourtemple, five, six, seven holes tomb, eight, nine streams, ten views for victory.The state council on November 8, 1982 to the west lake as one of the first batchof national key scenic spot. In 1985, in "China top ten scenic spots" in thewest lake was named the third.

The west lake is so beautiful, of course, pregnant with many wonderful andmoving legends. Legend in a long time ago, the sky has jade dragon and her onthe silver river island found a piece of white jade, they are thinking about foryears, white jade became a radiant pearl, pearl according to where the orb,where trees are evergreen, flowers are blooming. Message to the heavenly palace,the day after tomorrow will send heavenly queen mountain god will come to snatcha pearl. Yulong jinfeng and hurried to SuoZhu, was she refused, so he fight andshe is down, with a loose, the pearl will fall to the earth, into a crystalclear lake, and subsequent landing, yulong jinfeng and turned into a jade dragonmountain (namely YuHuangShan) and phoenix mountain, forever guardian in shore ofthe west lake.

Just some friends ask why water is so clear and pure of the west lake? Thecause of this is from the west lake about: west lake in 12000 years ago orshallow bay of communion with the qiantang river, long in wushan and stonemountain, north and south, the west lake, is a two way around the bay. Later,due to the impact of the tide sediment silting, separating the bay and theqiantang river, the western han dynasty (206 BC - AD 24 years) of the west lakelake have been fixed, the west lake really is fixed in the sui dynasty(581-618), by shallow bay on the geology evolution of lakes called lagoon. Sincethe west lake bear mountain spring of living water wash, and then experiencedall previous dynasties by bai juyi, su dongpo, Yang Mengying, RuanYuangovernance, such as five times launched large-scale artificial dredging, finallyfrom a natural lake become beautiful semi-enclosed shallow lakes scenery.

There are many names in the history of the west lake. The han dynasty (206BC - 220 AD) when called wulin, Taurus, Ming sacred lake lake water; The tangdynasty (618-907) called Shi Han lake, qiantang lake. In addition to Gao Shihu,sage lake, lake, longchuan, money, etc. In the northern song dynasty (960-1127),su dongpo when making hangzhou local officials, wrote a poem of praise to thewest lake: "above the billow sunny side, mountains, emptiness rain also, for thewest lake than west, c plus always right." Poet fancy compare west lake toChinese ancient beauty xi shi, as a result, the west lake has a "scenery"bills.

As the famous west lake landscape, many Chinese and foreign celebritieshave a special liking to this. Life of the communist party of China MAO zedong40 times to hangzhou, the longest lived for seven months, he put the hangzhou asa "second home". MAO tse-tung often praised the beautiful west lake, but he wasnever formally published about the poetry of the west lake. A great man like thewest lake in China, international friends of the west lake is linger. The formerUS President Richard Nixon to hangzhou twice, he praised: "Beijing is thecapital of China, and hangzhou is the heart of the country, I will come again."Nixon also the hometown of the California redwood to hangzhou.

Our ship has slowly started. I look over the whole trip on the lake tripsimply introduce: around the scenic spots have mountain and two dike of theweek. Mountain butte, referring to the isolated hill scenic area scenic spot andhistoric resort up to more than 30, the lake can appreciate to go on to abridge, qiu jin tomb, xileng printing society, building outside the building,zhongshan park, etc. After isolated hill is bai causeway, from pinghu harvestmoon, finally broken bridge cx, bridge and the famous stone, and landscape flowchardonnay. Watching the lake scenery, we go to the lake three island, a cruiseship shore finally in the su causeway.

The ship is now moving from west to east, everybody is in xiaogushan areascenery. Solitary shanxi go on bridge, east bai causeway, 35 meters, covers anarea of 200000 square meters. Isolated hill scenery between tang and songdynasty has been known, south the Confucian cases in the construction oflarge-scale palace of the western Pacific b, the most isolated hill is dividedinto the imperial. The qing emperor kangxi was built in the palace, theyongzheng emperor palace instead holy temple, and the time of the lingyintemple, net Keats temple, according to their temple said "four big jungle" "westlake. Some friends may ask: isolated hill is the biggest island in the westlake, why named" xiaogushan "? This is because in the history of this specialbeautiful mountain scenery, has long been known as the emperor alone possessed,so for the butte. Tell from the geology, butte is composed of the rhyoliticvolcano, the bird is and land together, so "xiaogushan not solitary,middle-east, longbridge not long" quiet is known as the west lake.

You see in front of the seat ring hole in the stone bridge, is located inthe west xiaogushan, named go on bridge. It is known as the west lake andmiddle-east, longbridge ancient three big bridge.

Go on to the bridge, after isolated hill foot of green leaves with whitemarble statues, see the heroine akimbo, left hand right hand by the sword, eyes,head to look at the front, like exploring the revolutionary truth. Who is she?She is the pioneer of Chinese womens liberation movement, to overthrow the qingdynasty, the struggle for national independence and heroic sacrifice of "nowoman" qiu jin. Tomb this statue is 2.7 meters high, 2 meters high, positivemonument there the sun on the calligraphy "heroine" four big word. Qiu jinmartyr statue, gives us an inspiration: is famous for its west lake, is not onlyof the landscape, it is more because of many historical figures andmultiplication. Within the west lake scenic area, is known as "three jie" on thelake of yue fei, Yu Qian, Zhang Cang water, and together with qiu jin for therevitalization of the Chinese modern hair to the revolutionaries Xu Xilin,TaoChengZhang, buried the west lake.

We ship to continue driving slowly to the east, you see in front of a whitewall, courtyard is famous xileng printing society. Mid-stream and the right,this match well of Chinese and western architecture, is a one hundred - year -old building outside the building. Building outside the building, founded in1848, the name is taken from the southern song dynasty poet Lin Sheng "mountaincastle peak building outside the building" a sentence. Building outside thebuilding, geographical and human conditions and that has received many Chineseand foreign celebrities. Building outside the building on the number of takecharge of famous west lake vinegar fish, it is the choice of the west lakeculture within the prescribed scope of grass carp, first hungry a second day,the fish in clean water to remove dirt, and then cooking. Into cooking afterwest lake vinegar fish, colour and lustre is red, the meat is tender, sweet anddelicious, with a crab flavor, is the most representative flavor dishes inhangzhou.

Now the ship is heading to zhongshan park, the main gate of xiaogushanright here. "The mountain is not high, with fairy is name", isolated hill is afamous mountain scenery, is a famous mountain culture. Isolated hills status inthe west lake scenic area is so important, because it is rich in historical andcultural connotation, there are the famous "west lake scenery all over theworld," still memory of the northern song dynasty poet reclusion and Lin jingput crane pavilion. These sites were we went to visit.

Near the zhongshan park, we saw a group of architecture is a newly builtcompletion "museum" of zhejiang province. Then surface display up to 7000 yearsago the hemudu culture, down to the modern exhibits more than 1700 pieces ofcultural relics. Museum is at the back of the ancient buildings in the qingdynasty royal library Wen Lange, it is our country for collection "ku" of one ofthe seven book cabinet.

See that highlight the cement of the lake in front of the platform facedpavilion has show before our eyes, this building was built in the qing dynastyemperor kangxi years, named pinghu harvest moon. It is the starting point of baicauseway, is also one of the three largest moon resort in hangzhou. In thehistory of hangzhou people Mid-Autumn moon have three options: just one of thefirst three islands in the lake, the mountains should be lunar phoenix mountainscenic spot, as to the shore, is the number that the beautiful and quiet night,water days of the pinghu harvest moon!

Now you see the front the between willow of peach "between" causeway totravel is bai causeway. When our ship sailed to here, the west lake is the mostbeautiful scenery appeared in front of everyone. Look! On each side has a lineof willows, prunus persica, especially in music, willow green, peach purples, aTaoGongLiuLu scenery, visitors to this, as if in the fairyland. Bai causewayformerly known as "white sand dam", as early as one thousand years ago in thetang dynasty, is famous for its beautiful landscapes. Although it with white inthe host bai causeway is not in a position of the building, but as a reminder ofthe hangzhou people made outstanding contributions in hangzhou in "the oldmayor", still put it named bai causeway. Built it with su dongpo presided overthe two jin su causeway is like lake zone, colorful, hand in photograph reflect.Everyone to see, bai causeway in the middle of the bridge is called jin belt, isa wooden bridge before, "green bridge" in the name, now renamed the stonebridge. At the end of bai causeway, the broken bridge, 1 km of the bai causewayis the "break".

Broken bridge name originally taken in tang dynasty, song dynasty saidtreasure Hu bridge, also called period of yuan dynasty home know, used to be amoss was the ancient stone bridge. Although we now see the bridge arch is a verycommon, but its name and "white snake" story relates in together, thus becameone of the most famous bridge in the west lake.

At this point, I saw some friends already in careful observation, maybe youwill ask right away: the bridge is not broken, why the name "broken bridge"? Letme to answer this question. Broken bridge is one of the famous west lake tenviews, because of the broken bridge position in the back of mountain city, is inthe north outside the lake and lake water points, in the field of vision isopen, is the best place to watch the west lake snow scenery in winter. When snowattendance, the positive aspect has deglaciation snow bridge, and the shadow ofthe bridge still snowy, from a distance, the bridge seems broken broken, hencethe name "broken bridge can xue". Also, the broken bridge and the end of baicauseway, bai causeway that runs from the foundation to the interruption. Atthis point, you may have understood, the original is "dam broken bridge".

Everybody look at broken bridge behind the mountain called stone mountain,elevation 78 meters. The rocks of the mountain and hills west lake, mainlycomposed of igneous rock in the flow lines and tuff, one is called "gem" jasper,embedded in the purple grey stone, in the sunlight, attention, this is theorigin of stone mountain is named. The mountains that tall and straight, standhigh tower, full names baochu pagoda. The early baochu pagoda will unveil fornine stupas, now was rebuilt in 1933. It is made into solid structures, minuseight arrises type, 45.3 meters high, and well-balanced, soft beautiful lines,in the lake in the tower, baochu pagoda will unveil the modelling of the mosthandsome, the most gentle and graceful shape. History and baochu pagoda willunveil the and a corresponding coasts, in the west lake landscape layout, andlocated in a central axis, north island and south island, on the other side ofthe lake, a sincere and elegant, a slender and pretty. Before both coasts notcollapsed, the west lake was presented on the north-south confrontation, onelake "hit the twin towers of the places, so people have" world such as na,protect Chu such as beauty ", says the when the coasts and baochu pagoda willunveil the different charm.

Each friend: along the coast of the west lake landscape is introduced here,and then we go to watch the three islands in the lake.

First of all, lets take a look at the big island in the west lake "just",also called small ying state. This is a "lake island, island in lake" garden onthe lake. The whole area of 70000 square meters, of which the water accountedfor 60%. Island is "tian" glyph, something even the willow embankment, the civilbuilding winding and winding side and plant with large red, white and all kindsof water lilies. In addition, in the history of three pools of money month alsofamous for planting the west lake water shield.

Below please island tour with me, just the island, in the early build-up inthirty-five years Ming wanli (1607), is made of dredging lake mud accumulation.Its essence lies in three stone tower, south of the island. See: three electionstower on the lake, 2 meters high tower, the towers are spherical, lined withfive small round hole, the top of the tower a gourd shape, beautiful modelling.Every night, especially in the Mid-Autumn festival, bright, people light candlesin the tower, along the mouth with tissue paper, candles, outside the "shadow,cloud and shadow" dissolved into a piece, "candlelight, moonlight, lake" hand inphotograph reflect, in the refraction of light, tower lights through 15 roundhole projection on the surface of the water, with a total of 30 moon, plus 1early a water in the sky, the lake can be reflected in 32 small moon, present"the day round last month, the lake shadow into three" the beautiful scenery, is"one lake jinshui to dissolve in the autumn," unspeakable poetic.

Then we look at the lake the cornice of the newborn pavilion, named lake.It is the largest of the west lake a pavilion. Is also part of one of theearliest construction in west lake three island island, built during Mingjiajing thirty-one years (1552 years), from reading has a history of 440 years."Central plain jams" is one of the ten views qiantang. Stand in lake placeoverlooking the lake, cloud-covered mountains, panoramic view, the west lakescenery, take in everything in a glance.

Lake in the northwest of the island, called RuanGong pier. The west lakethree island, the smallest one, has an area of only 5561 square meters. It is inthe qing dynasty jiaqing years (in 1800), the governor of zhejiang RuanYuan withdredging silt after the west lake together. Nguyen pier fishing has become agood place for hangzhou citizens holiday leisure, nguyen pier rides are for thetourists around the grand launch of a feature of the west lake in thesummer.

Visited the three islands in the lake, our ship has been to the dock indirection - su causeway. You see: this article from the south and in front ofthe weak across the lake, 2.8 km long beach of the lake is the su causeway.Pangde, a total of six stone arch Bridges are reflected wave, lock rings,wangshan, dike, dongpu, across a rainbow, bank planting peach willow, lotus,form "the west lake scenery, six bridge a willow a peach" view. Said to the sucauseway, people will naturally think of the northern song dynasty poet sudongpo, su dongpo had twice as a magistrate in hangzhou, the west lake, heorganized 200000 migrant workers dredging then use mud fenchyl grass lake, builtthe from nanping mountain foot of qixia ling long beach, later generations tocommemorate his great deeds, named "su causeway". Now the southern tip of dikebuilt "su dongpo memorial" for people to visit, honoring the achievements of sudongpo.

Friends: people often put the hangzhou west lake and lake Geneva,Switzerland lemmon compared to the east and the west reflect two stars in theworld of bead, it is because of the west lake, just for the Italian Marco Poloto hangzhou classics as "the worlds most beautiful city of showily. The westlake as a famous scenic spot, received of the heads of state of the world. As aresult, not only is the pearl of hangzhou west lake, is the Oriental pearl, thepearl of the world.

"Yi jiangnan, most have is hangzhou. Find out the laurel blossoms filledthe air. Yamadera months, county kiosk pillow watching tide. When more revisit?"This is bai juyi for the praise of the west lake to leave aftertaste endlesssong. My dear friends, when we the end of the west lake when do you feel thesame? I hope see you soon, we meet again, full sleep (An reward the laurelblossoms filled the air. And the qiantang river on the tide, mountains andrivers, to the west lake always retain fond memories of you.

Dear visitors, pleasant west lake day trip is over, thank you for yourcooperation to me. You have fun? Hope that the west lake in the mountains andrivers, the fond memories of you forever.

一、 明确使命，为游客着想

刘艳红老师-《旅游危机管理》中讲到，导游要一切以游客安全为中心，强化导游自我管理和旅游团队管理，真诚对待每一位游客。导游即引导游览，让游客感受山水之美，并且在这个过程中给予游客食、宿、行等各方面帮助，并解决旅游途中可能出现问题的人。导游的好坏直接关系着旅行社的利益和信誉，维护旅游社的信誉是每一个导游义不容辞义务，但是，当你维护游社的信誉同时也要维护好游客的权益，只有你为游客利益着想时，为游客制造快乐，当客人意见不统一或遇到不测问题时，客人也会尊重和理解你和旅游社。

记得有次带团去，我是第一次去哪里，对那里具体情况不是很熟悉，到哪里后我没有想到山里羊肉那么贵，只是知道那里羊肉好吃，还比较有特点，在路上就给客人介绍那里怎么好玩，饭菜怎么好吃等等，可是到了那里不是这么回事，比我想象的差远了，怎么办呢?我不能让游客扫兴而回吧，我通过一些小游戏引导他们，让他们参观牧民家里并介绍牧民生活习惯和风土人情让他们对牧民有所了解，知道山区里的牧民生活艰辛，这里许多东西运到山里都是很不容易，尤其是蔬菜日用品等等。

后来我的客人体谅牧民生活，吃的东西贵点也觉得还是可以接受的，也就没有计较那么多，度过开心的一天。因为他们知道我对他们是真诚的，真心的让他们在旅游中得到快乐，所以才配合我的工作为我着想。从此我得出导游工作是和人打交道的行业，要想和人打好交道，就必须了解每一位游客此行目的，每一位游客的性格爱好，采用不同办法对待，把游客集体利益和圆满完成带团任务放在首位。做到时刻鼓动游客不畏困难艰险，能在气馁时刻使游客面带微笑，能在困难中获得必要的外援，使游客始终对自己充满信心。加强游客的团结与协作精神，才能赢得游客的支持和帮助。不过我认为，最重要的一点还是真诚，把他们当朋友而不是我的客人，以最真最诚去关心他们，照顾他们，你真诚付出就会有回报。

二、 调整心态、充满激情

刘艳红老师-《旅游危机管理》中讲到，几万元钱一个团和几十元钱一个团，对我来讲是没有什么较大区别。要学会换位思考。把他们假想为你的亲人，使很多僵硬关系发生微妙变化，那样你肯定跑前跑后嘘寒问暖，把很多事情简单化，使游客在整个旅游活动过程中始终保持旺盛的精力、高昂的兴致。让他们觉得不虚此行，让他们留下难忘的印象。如果心态没有调整好，就会失去了激情，对客人的宣传不够，就会使他们在游玩中拾获不到快乐。导游从接到游客开始，就和他们产生一种契约关系，也就意味着你必须把自己打进这个角色。我们必须把他们快乐高兴，遇到不快乐事尽量自己调整不要影响到游客情绪。这样你才能被他们接受。

要想提高游客满意度，导游自己必须做到;

一)是要讲解生动。要安排多彩的节目、动听的故事和运用感人至深的情感来凭吊古迹文物，要充分考虑游客人身财产安全、旅游心理和个体细致生活服务。

二)是要详细了解旅游全过程的各种情况，掌握及时与旅游团队进行有效沟通的方法。成功地带领、组织和引导团队，需要导游工作团队(全陪、领队、地陪、讲解员等)、司机和旅游者的互相支持，要详细了解旅游过程中的情况，掌握如何将了解到的情况告诉司机、团长和旅游者的渠道和方法，多采取鼓舞、激励等积极的办法引导大家顺利完成旅游活动。

三)是要经常关心游客生活。要与游客打成一片，以自己的实际行动激发游客的旅游热情。要有自知之明，努力克服个人的缺点，充分发挥优点。

三、组织有序，合理控制

实践后的经验告诉我们， 游客注意力往往集中在对新事物的开头， 而不是在末尾。导游员对某一景点的讲解最佳时间控制在 15 分钟之内， 如果天气异常冷热， 那么讲解时间还要缩短。经验丰富的导游时常有这样一个感觉， 在对新的景点讲解或介绍时， 时间过长， 游客的兴趣会大打折扣， 就是在听讲的游客注意力也会下降。由此可见， 导游员的讲解内容一般要以短小精悍为宜， 时间过长只能让游客产生疲劳和厌倦情绪。 那时， 导游员辛勤的劳动只能在游客这种感情中付诸东流。为此， 导游员面对游客进行讲解时， 应当尽可能地简短精练。而内容因人而异。张骏老师-《导游专业，专业课程教学》所指出，导游自己必须做到讲解内容根据客人的层次、兴趣、繁简适度，有计划性的算时间。比如走什么路，多长时间、应讲什么;什么样的客人适合搞什么娱乐活动，选择什么样讲解方法，确定什么样讲解主题，并将客人关心历史人物和事件引入到讲解词内，这样才能提高游客满意度，激发旅游者的游兴，使游客在整个旅游活动过程中始终保持旺盛的精力、高昂的兴致。介绍和讲解时一定要注意和讲究控制， 任何长篇大论和不切实际的做法都不会起到应有的效果。

换言之， 导游员要善于控制讲解的时间， 要尽可能地精练简洁和恰到好处。

四、依依惜别，永远朋友

现在还经常收到游客问候和短信，我还和一些我曾经带过的游客成为朋友和同事。导游职业就是服务行业的极端!日本导游被成为“无名大使”，新加坡导游是“非官方大使”，美国导游叫“祖国的镜子”，我国导游员被称为“民间大使”。正由于导游有着如此高的评价和重要的地位，行程即将结束时，我一定会总结一下整个旅游行程，里面所有的景点都要说到，帮客人回忆一下，以免回去以后他们忘记了。另外再介绍一下他们没去过的地方，希望他们或亲朋好友以后再来。虚心的征求他们的意见和建议，设法让他们说出心中的不满，就算有一点小问题，他们回去也不会再提了。也许某天会在某条街某个路口撞见，一声问候一句轻叹，还是会记得我这张脸孔，我的声音。歌声悠悠，心却也会愁怅，每次的出行，我都会看到自己需要努力的地方很多，也许我不是最优秀的，但我相信我却是最用心的。在今后的导游路上，我要不断地充实自己，扩大旅游知识面，增强语言种类，做好做细每项工作。

Comes in front of Hangzhou, you certainly had heard "on has theheaven, gets down has Suzhou and Hangzhou" this famous saying!Actually, analogies Hangzhou between the adult the heaven, in the verygreat degree is because had Xihu. Since 1100, the Xihu scenery has thecharm which prolonged does not fade, her abundant posture beautifulfigure, makes one fall in love. Tang Dynasty big poet Bai Juyi leaveswhen Hangzhou also never forgets Xihu, "has not been able to throwHangzhou to go, one partly stops over is this lake." The poet said himtherefore does not give up leaves Hangzhou, its main reason is becauseHangzhou has a beautiful enchanting Xihu. "The world Xihu 36, centershould better be Hangzhou"!

Friends: Under on rides the ship along with me from the mountainshrine wharf to tour together Xihu. Before ship start, I firstintroduce Xihu the survey: Xihu is located the Hangzhou west end,three goes around a mountain, the east side borders on the urbandistrict, the north and south long approximately 3.2 kilometers, thething width approximately 2.8 kilometers, circles lake week nearly 15kilometers. The area approximately 5.68 square kilometers, includingthe lake in the islands are 6.3 square kilometers, the hydraulic meandepth 1.55 meters, most deep place about 2.8 meters, most shallow partinsufficient 1 meter, water-holding capacity in 8.5 million to 8.7million cubic meters between. Outside Su Di and the Bai Dike divideinto Lake Surface the lake, North In the lake, the syli lake mountain lake andthe small Lake Nanhu 5 parts. Xihu everywhere has the beautifulscenery, in the history except has "the money pond ten scenery", "theXihu 18 scenery" beside, what is most famous is the Southern SongDynasty chooses a name "the Xihu ten scenery", mother: Su Di springday dawn, the tune courtyard wind-load, the Pinghu harvest moon,breaks the bridge remnant snow, the flowered port view fish, south thescreen Wan Zhong, the split-blip inserts the cloud, the thunder peakevening glow, Three deep pools India month, the scull wave hears 茑. If connotationwhich selects by each character, they are: The spring, summer, fall,and winter is colored, late cloud evening month willow tree. The spotleft regardless of spring, summer, fall, and winter, regardless of thebright 晦 dusk, the Xihu beautiful scenery all has at times,everywhere all in characteristic. In 1985 commented "the new Xihu tenscenery". In take Xihu as in the central 60 square kilometersbotanical gardens scenic spot, was proclaiming the main scenery scenicspot has 40 place, the key cultural relic historical site has 30place. Summarizes the Xihu scenery mainly take a lake, two peaks,three springs, four temples, five mountains, six gardens, seven holes,eight graves, nine brooks, ten Jing assheng. On November 8, 1982,State Council Xihu will list as one of first batch of national keyscenery scenic spots. In 1985, in "the Chinese ten big sceneriesscenic spots" in the evaluation, Xihu is evaluated third.

Xihu is such beautiful, certainly is breeding many marvelous movingfables. Hands down before very the long time, the space had jade LongHejin on phoenixs to find a Baiyu nearby Milky Way immortal island,they pondered over very many years, Baiyu turned a light shining inall directions the pearl, where did this no. 3 gunpowder tea pearlyluster according to arrive, where trees evergreen, the hundred flowerswere in full bloom. Day after tomorrow the news will pass to theheavenly palace, queen mother of the west sends the gifted general tocome to snatch the bead. Jade Long Hejin the phoenix hurries to therope bead, encounters the grandmother to reject, thereupon youstruggle me to seize, the grandmother is thrown off in the place, atwo pine, the pearl falls the world, turned crystal clear limpid Xihu,jade Long Hejin the phoenix also descended along with it, turned jadeMt. Longshan (namely Jade Emperor mountain) with Pheonix mountains,forever protected shore of in the Xihu..

Xihu took the famous scenery place, many Chinese and foreign celebrityhave only one in mind to this. The Mao Zedong life Chinese CommunistParty 40 time comes Hangzhou, longest has fully lived 7 months longtime, he treats as Hangzhou "the second family". Mao Zedong frequentlycommended Xihu is elegant, but he before death never officiallypublishes has described Xihu the poetry. The Chinese extraordinarypersonalities like Xihu, the foreign friend is forgets to return toXihu. American former president Nixon two time comes Hangzhou, heacclaims said: "Beijing is Chinas capital, but Hangzhou is thisnational heart, I also must again come." Nixon the red Pine whichproduced the hometown California state has also given Hangzhou.

Our ship slowly started. I first entire You Hu travelling schedulesimple introduction: A link lake week-long scenic spot has a mountainand two dikes. A Shan Zhi isolated hill, the isolated hill scenic areascenic spot historical site reaches 30 place west, can appreciatealong the lakes has the Ling bridge, the fall 瑾 grave, west outsidethe Ling India society, the building the building, the Zhongshan Parkand so on. After isolated hill is the Bai Dike, gets up from thePinghu harvest moon, finally breaks the bridge remnant snow, after thebridge also has the famous gem to flow landscape and so on rosy cloud.Appreciates along the lake scenery, we will go to in again the lakethree islands, the pleasure boat finally approach shore in the Sovietdike.

Now the ship is going from the west to the east, each position arrivesis area the isolated hill scenery. West west the isolated hill meetsthe Ling bridge, east continually Bai Dike, elevation 35 meters, area200,000 square meters. Isolated hill scenery Tang Songnian has beenwell-known, the Southern Song Dynasty principle ancestor onceconstructed the broad in scale Western Pacific second grade palace inthis, divideed into the most place isolated hill the Emperors garden.Qing Dynasty Emperor Kanghsi constructs the temporary palace in this,Emperor Yong Zheng changes the temporary palace for the saint becauseof the temple, hid the temple with then spirit, only the kind temple,according to celebrates the temple and calls "Xihu four big jungles" " . Perhaps some friends want to ask that, Does theisolated hill since Xihu in the biggest islands, why have to name "theisolated hill"? This is because in the history this mountain sceneryis specially exquisite, continuously is called loner emperor to hold,therefore is the isolated hill. Says from the geology, the isolatedhill is composed by the volcano blowout liparite, the entire bird isand the land continually in together, therefore "the isolated hill isnot orphaned, breaks the bridge to be unceasing, the long bridge isnot long" is been called Xihu three certainly.

Everybody front looked again that link hole stone arch bridge, issituated at west the isolated hill west, the name is called the Lingbridge. It and broke the bridge, the long bridge and is called theXihu ancient times three big sentiments bridge.

Crossed west the Ling bridge, after the isolated hill in the foothillgreen grove had reveres the white marble cast, only saw this heroineleft hand to fork the waist, the right hand presses the sword,flashing eyes, held up the head front the gaze, resembled is seekingthe revolutionary truth. Who is she? She is our country womensliberation movement pioneer, for overthrows Qing Dynasty, strives forthe national independence and the heroical sacrifice "the warning lakefemale variant" the fall 瑾. This cast height 2.7 meters, the graveplace height 2 meters, on the positive tablet stone should have SunYat-Sen to write personally "the heroine" 4 large brush-writtenChinese characters. Fall 瑾 martyrs cast, for our one kind ofenlightenment: Xihus being well-known, not merely has occupiedvictory of the scenery, it multiplied the brilliance because of themultitudinous historical personage. In the Xihu scenic spot, by thereputation is "in the lake three is outstanding" Yue Fei, Yu Qian,Zhang Cangshui, but also has with the fall 瑾 for promotes togethernearly issues 0N anothers behalf host revolutionary Xu Xilin, TaoChengzhang which China devoted and so on, all has interred the WestLake lakeside.

Our ship continues slowly to go toward the east, each position sawfront whitewashes a wall together, in the courtyard then is the famouswest Ling India society. Right flank India society, this China and theWest combines and complements one another the construction, is hundredyear old shop Lou Wailou. Outside the building the building founded in1848, shop takes from the Southern Song Dynasty poet forest rises"outside the mountain outside the green hill building the building"the famous phrase. Outside the building the building resulted in theweather, the advantage, the person and then, has received many Chineseand foreign celebrity. Outside the building the building managed ahousehold the famous cuisine number Xihu vinegar fish, it was selectsin Xihu the grass carp which bred in the stipulation scope, was firsthungry in the clear water 12 days, except the soil taste, then boiledthe system to become. Cheng Caihou Xihu vinegar fish, luster redbright, the meat taste fresh and tender, sour and sweet is delicious,slightly brings the crab taste, is Hangzhou most has therepresentative flavor famous cuisine.

Now the ship sailed to the Zhongshan Park, the isolated hill mainentrance in here. "The mountain in is not high, has the immortalthen", the isolated hill not only is a scenery Mingshan, also is acultural Mingshan. Isolated hill status in Xihu scenic area thereforeis such important, is because it is containing the rich history, thecultural connotation, in the scenic area famously has "the Xihu worldscenery," also commemorates the Northern Song Dynasty to hideleisurely poet Lin Hejing to put the crane pavilion. After thesescenic spots and so on come ashore we to go to the visit.

Nearby the Zhongshan Park, we saw this group of buildings wererecently construct are completed "the Zhejiang Province museum". Thenthe surface exhibits on 姆 is crossing the culture to 7000 ago river,gets down to near modern cultural relic exhibit article 1,700. Behindthe museum ancient construction is Qing Dynastys imperial library WenLange, it is our country one of seven storytelling Chinese stylepavilions which "the Four Books" constructs for the collection.

Please front looked that prominent Lake Surface cement platform double-eavedroof alcove has unfolded us at present, this place constructs at theQing Dynasty Kangxi Dynasty construction, the name calls Pinghu theharvest moon. It is Bai Dikes beginning, also is Hangzhou three bigenjoys looking at the moon one of paradises. In the history Hangzhouperson midautumn festival enjoys looking at the moon has three bigdestinations: In the lake pushes one of three islands Three deep pools India month, onthe mountain should be the phoenix hillside 月岩 the scenic spot, asfor the shore, number this pale blue wind was clear, the water and skyaltogether blue Pinghu harvest moon!

Now each position saw front this strip "between willow peach" the tourcauseway is the Bai Dike. When our ship drives here, the Xihu mostbeautiful scenery presented in front of everybody. Looks! In the dikenearby two respectively has line of willows, the prunus persica,specially is playing, the willow branch exudes, the peach tree greenbright red, a piece of pink willow green scenery, the tourist reachesthis point, as if like near fairyland. The Bai Dike original name "iswhite Sand Dike", as early as in more than 1,000 year ago Tang Dynasty,is famous by the sight fluttering flags. It although manages the BaiDike with Bai Ju which constructs not in a position, but the Hangzhoupeople for cherish the memory of this to make the brilliantcontribution to Hangzhou "senior mayor", still named it as the BaiDike. It manages the construction with Su Dongpo the Soviet dike justlike in the lake two brocades belt, gorgeous is varied, enhances oneanothers beauty. Everybody looked again that, the Bai Dike middlethis bridge is called the brocade belt bridge, before is the placewooden bridge, in the name "contains the blue bridge", now changes thename as the stone arch bridge. In Bai Dikes terminus, to mediated thebridge, the span 1 kilometer Bai Dike from this but "breaks".

Breaks the bridge the name most early to take to the Tang Dynasty, theSong synonym valuable blessing bridge, Yuan Daiyou name is DuanJiazhi, before is the place mess stained ancient stone bridge. We nowsee this bridge although is the place very ordinary stone arch bridge,but its name and "the Tale of the White Snake" the story relates intogether, thus has become in Xihu a most famous bridge.

西湖

Talks about here, I saw some friends already carefully wereobserving, perhaps you immediately could ask: This bridge has notsimply broken, why has to name "breaks the bridge"? This question letsme explain. Breaks the bridge is famous Xihu one of ten scenery,because breaks the position back city surface mountain which thebridge locates, is in North In the lake and outside a lake minute waterdrop, the field of vision is open, is the winter watches the Xihusnowscape best place. Whenever the auspicious snow first clear, thebridge was open already Ice Disappears the snow, but bridge shady-sideactually or snow gleams white, looked by far, the bridge bodyresembled breaks must breaks, "broke the bridge remnant snow"therefore to acquire fame. Also, breaks the bridge also is Bai Dikesend point, comes the Bai Dike from the Pinghu harvest moon to reachthis point the severance. Talks about here, perhaps everybody alreadyunderstood, originally was "the dike breaks the bridge to beunceasing".

Fellow friends: The Xihu coast landscape introduced here, meets us towatch in the lake three islands.

First we look at in Xihu most Oshima "Three deep pools India month", also calls thesmall sea state. This is "in the lake has the island, in the islandhas the lake" in the lake the garden. The entire area 70,000 squaremeters, water surface accounts for 60%. The entire island assumes "thefield" the glyph, thing Lian Liudi, the north and south constructs thetune bridge, bends the bridge two sides, plants the big piece red, isbeing white assortedly Rests Lotus.

Next Surface Invites along with me on the island tour, Three deep pools India month thisisland, initially founded an armed force in the the Ming Dynasty Wanli35 years (in 1607), was with the lake putty which scoured piles upbecomes. Its essence lies in south side the island three pinnacles.Please looked that, Three towers stand like a tripod in the lake, thetower height 2 meters, the tower body sphere, is arranging 5 slightlyCircle Hole, the tower goes against assumes the bottle gourd shape, themodelling is exquisite. Every time brings forth the moonlit night,specially arrived the midautumn festival festival, the bright moon inthe sky, the people in the tower 内点 on candle, along mouthMongolia in the flimsy, outside the candlelight pass, by now "thetower shade, the cloud shadow, the month shade" dissolved a piece,"the candlelight, the moonlight, the lake light" enhanced oneanothers beauty, in the light refraction, three towers lightspenetrated 15 Circle Hole projections on the water surface, altogether had30 moon, added the early space in water 1, Lake Surface may produce aninverted image 32 small moon, presented "the day last month a turn, inthe lake the shade became three" the beautiful scenery, Really is"lake liquid gold wants to dissolve the fall", has says endless richin poetic and artistic flavor.

After that us to look again in the lake that upturned eave Curls upwards Anglepavilion, the name calls the mid-lake pavilion. It is in Xihu abiggest pavilion. Also is an island which most early builds in theXihu three islands, initially constructed in the bright Jiajing 31years (in 1552), the distance read had 440 years to have the history."Lake Heart evenly looks into the distance" is money pond one of tenscenery. Stands looks into the distance from a high place Xihu in themid-lake pavilion, 水光 the mountain color, gets a panoramic view,the Xihu scenery, is cover all.

The mid-lake pavilion northwest that island, is called Ruan Gongdun.Is Xihu three islands smallest, the area only 5,561 square meters. Itwas in Qing Dynasty Fine celebrates Year (in 1800), Zhejiang governor RuanYuan after scoured Xihu the silt to pile up becomes. The Ruan pillarfishes has become the Hangzhou resident holiday leisure the gooddestination, Ruan Dunye you Ze is a Xihu summer feature tourismproject which grandly promotes for each place Traveling person.

Swims in the lake three islands, our ship sailed to soon anchors inthe direction ---- Soviet dike. Everybody please looked that, Frontthis but weakly crosses Xihu from the south, in the span 2.8kilometers lakes the causeway is the Soviet dike. In the dikealtogether has 6 bedstones arched bridges, respectively is reflectsthe wave, the lock billows, looks the mountain, the pressure dike,Dongpu, the cross rainbow, the dike planter peach willow tree, thecotton rose, the formation "the Xihu view six bridges, a willow peach"scenery. Speaks of the Soviet dike, the people naturally can rememberNorthern Song Dynastys poet Su Dongpo, the local official which SuDongpo once two time held the post of Hangzhou, he organized 200,000labourers to scour Xihu, then the use lake putty 葑 grass, built thisto go nonstop to Roosts Rosy cloud the range foothill causeway from the southPingshan, the posterity for commemorate his merit, named "the Sovietdike". Now dike South End constructed "the Su Dongpo memorial hall" tovisit for the people, cherishes the memory of Su Dongpo the merit.

Fellow friends: The people frequently Lai Mongolia the lake analogy theHangzhou Xihu and the Swiss Geneva two famous beads which East andWest shines for the world in, is precisely because had Xihu, only thencauses Italy Marco Polo after explains Hangzhou is "in the world themost beautiful magnificent and expensive day city". Xihu does for thefamous scenic spot, receives the various countries state head to becountless. Therefore, Xihu not only is Hangzhous pearl, is Eastspearl, the world pearl.

Hebei Shanhaiguan Great Wall is the entrance of the Great Wall. "The key ofthe two capitals is unparalleled, and the first pass of the Great Wall" belongsto Shanhaiguan, Qinhuangdao City, Hebei Province. With a total length of 26 km,it mainly includes: laolongtou Great Wall, Guancheng Great Wall in the south,north, Jiaoshan Great Wall, SANDAOGUAN great wall and jiumenkou Great Wall.Laolongtou Great Wall is the end part of the great wall into the sea, with thereputation of "the soul of China".

Shanhaiguan city is composed of seven Castles: Guan City, Dongluo City,Xiluo City, South Wing City, North Wing City, Weiyuan city and Ninghai city.There are 4769 meters long, 11.6 meters high and more than 10 meters thick wallsaround. The walls are tall, solid and magnificent. There are four gates in theEast, West, South and North, turrets in the East, South and northeast, andmagnificent bell and drum towers in the middle of the city. The scale of thewhole acropolis is magnificent, and the defense project is solid. Shanhaiguanwas the product of the establishment of the "garrison system" in Ming Dynasty.The "garrison system" and reform policy in Ming Dynasty played an important rolein the consolidation and development of Shanhaiguan.

Shanhaiguan Great Wall is composed of seven Castles: Guancheng, Dongluo,Xiluo, Nanyi, Beiyi, Weiyuan and Ninghai. It is surrounded by walls of 4769meters long, 11.6 meters high and more than 10 meters thick. The walls are tall,solid and magnificent. There are four gates in the East, West, South and North,turrets in the East, South and northeast, and magnificent bell and drum towersin the middle of the city. The scale of the whole acropolis is magnificent, andthe defense project is solid. Shanhaiguan was the product of the establishmentof the "garrison system" in Ming Dynasty. The "garrison system" and reformpolicy in Ming Dynasty played an important role in the consolidation anddevelopment of Shanhaiguan.

Since the establishment of Shanhaiguan, there have been frequent exchangesbetween merchants and active economic and trade activities, which played animportant role in developing friendly exchanges between nationalities, promotingeconomic and cultural exchanges, protecting the capital and consolidating therule of the Ming Dynasty. No matter from scale, layout or structure, the customsand customs are rare in Chinas ancient architectural history. It is also theessence of the Great Wall, and is a rare masterpiece in Chinas ancient citystreasure house. Shanhaiguan is a treasure of ancient Chinese architecture and aprecious historical legacy of the motherland.

The temples in Shanhaiguan area developed rapidly in Ming and QingDynasties. The most famous temple buildings are: the remarkable temple, theConfucian Temple, the mosque, the San Qing Guan, the virgin temple, the TownGods Temple, the Beihai temple, the Dragon God Temple, the Thean Hou Temple,Erlang temple and so on.

The streets and alleys of Shanhaiguan and Guancheng are typicalcheckerboard layout. The streets and alleys of Guancheng are connected withresidential buildings with rich local color.

The Great Wall is a historical monument of the wisdom and hard work of theChinese nation, and the Great Wall is an important part of the Great Wall, whichis the world-famous place where the Great Wall enters the sea. At present, theGreat Wall in Shanhaiguan has a total length of 26 kilometers, mainly including:laolongtou Great Wall, South Wing Great Wall, Guancheng Great Wall, North WingGreat Wall, Jiaoshan Great Wall, SANDAOGUAN great wall and jiumenkou GreatWall.

Shanhaiguan, also known as "Yuguan", is the starting point of the northeastend of the great wall of Ming Dynasty. It is located 15 kilometers northeast ofQinhuangdao City, and has the reputation of "the first pass in the world".Shanhaiguan scenic spot is a famous historical and cultural ancient city andsummer resort with many places of interest, beautiful scenery and pleasantclimate. There are more than 90 places of interest with development andornamental value in the area, forming six major scenic spots, namely "old dragonhead", "mengjiangnu Temple", "Jiaoshan", "the first pass in the world","Changshou mountain" and "Yansai Lake". Among them, the essence of Chinasancient the Great Wall is the the Great Wall of Shanhaiguan. The East startingpoint of the great wall of Ming Dynasty is laolongtou, where the great wallmeets with the sea, with blue sea and Jinsha, and the sky opens to the sea. Thefamous "No.1 pass in the world" is towering. It is known as "pinghan in thecapital and the throat of liaozuo". The great wall of Jiaoshan mountain iswinding, with steep beacon towers and picturesque scenery. The "rain andsunshine in the mountain temple, Ruilian holding the sun" and the wonderful"Qixian Buddha light" in the "eight scenes of Yuguan" attract many touriststourist. Meng Jiangnu temple is a moving story of Jiang Nus seeking husband, aChinese folk legend. Chen Yun and his poem praise that "the Great Wall is builtby the sweat and blood of many anonymous people. Experts and scholars have noway to verify it, but a generation of heroes with all names are actually a kindof glory in half the sky.". Xuanyang cave, the largest natural granite cave innorthern China, is like a paradise with strange caves, strange rocks andgurgling springs. Yansai lake is a beautiful pearl outside the Great Wall.

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2016年度导游工作计划书

接下来xx年五月的时候带了一次青岛团，由于这次准备并不是很充分，又加上一些主观和客观的原因使自己对这次带团真的很有挫折感，不过，也让我学习到了怎么处理问题，面临问题时要临危不乱，以下是我带团来的大致小结：

1：熟悉线路：团前准备一定要充分，线路熟记于心，多请教老导游，但也并不能轻信别人的提议，要做到有把握，有依据，才能万无一失。

2：服务工作要热心，细心：特别是旺季，一定要提醒旅游注意事项，方可做到防患于未然，有时一句话就能带来意想不到的效果，如旅游安全问题，游览注意要守时等等，主要防止问题出现的时候游客产生情绪上的不满。导游若在事先有个铺垫，效果就会好很多。

3：注意协调工作，安排好游客的同时，也要妥善处理好客人，司机，地陪旅行社和景区的关系。

4：导游要以不变应万变，出现问题也不能自己先乱了阵脚。导游虽不是万能的，但你的头衔就注定了你必须在客人面前临危不乱，及时果断的处理问题，如发生意外情况也要学会随机应变来妥善处理。

2017导游工作计划范文

指导思想

以邓小平理论和“三个代表”重要思想为指导，认真贯彻乡第八次党代会、第九届人代会精神，以科学发展观为统领，坚持“生态立乡、工业强乡、旅游兴乡、三产富民”的发展思路，按照“做美做大两点，连片开发一线”的发展构想，将生态旅游作为我乡的主导产业，围绕旅游资源整合和旅游农宿文化建设，不断提升旅游软硬环境的档次和水平，做大做强生态旅游产业。

工作重点

1、搞好旅游资源整合开发服务工作。在“十二五”规划中，三爪仑的旅游必将扮演它最适合的角色，随着极稳妥地收回观音崖、画家洲、虎啸峡、白水洞等核心景区开发使用权，为对三爪仑旅游进行整体规划和开发源奠定了基础。全力做好三爪仑核心景区整体开发服务工作，协助客商做好旅游开发，力争把三爪仑建设成为集吃、住、行、游、购、娱于一体的新兴旅游区，撑起旅游产业“一片天”。

2、做好旅游农宿文化建设。以打造金水湾农宿文化园示范点为重点，结合基层组织建设年，以给群众“选好领头人、找好致富路、建好幸福家、送好文化餐、说好心里话”为工作目标，围绕发展旅游“农家乐”、蔬菜基地、蜂蜜基地、白茶基地四大产业，为以点带面，全力推进本乡的旅游农宿文化建设。

3、加强安全排查确保旅游安全。一是与安监、公安协同，对公路沿途进行集中安全检查，对违章车辆、乱堆乱放、乱搭乱建等现场进行严肃查处，为旅客出行提供安全的交通环境。二是节假日、防洪防汛期间，要对辖区内各旅游景点、山庄进行安全排查，包括交通、消防、食品安全、环卫等方面，着力解决突出问题，消除安全隐患。三为搞好各旅游景点和山庄等旅游项目的服务与管理质量，实现全乡辖区内旅游安全目标。

工作举措

1、加大旅游基础设施建设。加大对乡村旅游及农宿文化点基础设施建设力度。在实施农村基础设施、生态建设、乡村改造、环境综合整治等项目时，尽量向乡村旅游及农宿文化点倾斜。想方设法，争取项目，争取资金，加大基础设施建设，提升旅游承载功能，让游客玩得开心、住得舒心，吃得放心。

2、加强旅游参观学习力度。结合旅游农宿文化建设，加强旅游从业人员学习培训，举办旅游从员人员培训班，并组织相关人员外出参观学习，借鉴先进经验，逐渐提升我乡旅游业发展的整体水平。

3、加大旅游宣传推介力度。利用各种媒体，加大对旅游项目的宣传、推介、包装力度，扩大影响力，增强吸引力。大力营造适合农宿文化乡村旅游发展的社会环境，培育品牌、树立典型、加大宣传、引导带动乡村旅游的发展,促进农民增收。

大家看，我们现在已经在八达岭的脚下。大家抬头看，八达岭长城是不是非常像一条龙?在崇山峻岭之间蜿延盘旋着。告诉大家，这段长城有一万三千里。大家再看，可以发现这里的长城分为西、北两峰，景色十分壮观、龙腾虎跃、气象万千。如果大家想看长城的景色，那就上去大饱眼福吧。

游客朋友们!我们终于来到了著名的八达岭长城上，真是雄伟壮观啊!这八达岭长城高大、坚固，是用条石和城砖筑成的。地上铺着方砖，非常平整，像很宽的马路，这么宽的宽度，如果马站在上面，五六匹马都可以并进，大家现在试一试，伸开手臂，大约能占十多个人。

好了，大家再往前走，大家边走边看一下，城墙上有两米多高的垛子，垛子上有方形的口，这是打仗时的瞭望口，和射击口。城墙的顶上，每隔三百多米就有一座方形的城台，这就是古代屯兵的堡垒。打仗的时候，承台之间可以互相呼应。

八达岭长城还有很多壮丽的景色，这里是世界文明的旅游景点，希望你们能够细细游赏!

The jiuhua mountain in the territory of the county in the south of anhui,is one of the four famous buddhist mountains in China. Astronomers liu yuxi intang dynasty, after the jiuhua mountain, the admiration, think long and famousall cant contend with the jiuhua mountain. Li Baiceng jiuhua mountain on three.The characteristics of the jiuhua mountain is the mountain show, the buddhisttemple many.

In the early years of the eastern (401), has built the temple hill, thenbuild, expansion, the formation of "three mile a small temple, the five to atemple," temple throughout the whole, is said to be thriving period up to morethan 300, one thousand monks four or five. Now intact 五六十座 are temples.

Jiuhua, first of all to jiu hua street, here more than 600 meters above sealevel, is the center of jiuhua mountain, temples are mainly concentrated inhere, therefore is called "lotus buddhist". Here is actually a mountain villagesand towns, in addition to the temple, there are shops, schools, hotels,farmhouse, visitors can stay here, and as a starting point, to visit the sightsof the mountain. Jiu hua in the street of the city temple, ancient temples,jiuhua mountain is the oldest of jin dynasty is Lord also of the jiuhua mountaintemple, the temple of the building layout according to the mountain, reflect thesuperb architectural art. Temple has a higher consisting, weighing about 20__pounds of clocks, casting, loud noise, use the hammer impact, dignifiedrealisation of the bell, echoed in the valley, often make the person has thefeeling of extraordinary to take off the vulgar. "The city production" becameone of the ten views "of" nine China.

From jiu hua street walk far east, there is a palace built on the cliff, isthe famous "hundreds of years old palace". Saying is its plaques "qincentenarians palace, participated in ten thousand the temple" ten gold. It issaid that in the Ming wanli years, monk, too, was a 26-year-old arrived injiuhua mountain, in a solitary penance for 100 years in the cave. Three yearsafter the death, people found his body in the cave. The mountain monk thinks heis the living Buddha reincarnation, hence the body with gold. After the Mingemperor chongzhen know seal him as "bodhisattva" should be. So consecrate hissmall temple incense, temple extension, become one of the four big jungle jiuhuamountain. Visitors can see it in the flesh temple temple wearing mitral, wearinghis red robes, seated on a lotus of the monks gold body.

Jiu hua scene in tiantai. Tiantai peak is the jiuhua mountain, 1300 metersabove sea level. "Tiantai, the not equal to didnt come". From the rooftop injiu hua street, about 15 li mountain, after a lot of scenic spots along the way.When you are panting, reached the tiantai is top, the view, will give you abroad-minded, fatigue elimination. To look around the mountains prostrate, jiuhua street, is the size of a slap. Atop the, heaven and earth one integratedmass, the Yangtze river such as faintly visible. Cool wind sent the pines,bamboo is raging, intoxicating. The surrounding rock, strange, takes the tans.There is a "the human" three characters carved on stone. At this moment, reallymake the person were in penglai fairyland feeling. See the sunrise on the roof,it is said that the magnificent scenery as RiGuanFeng on mount tai see thesunrise. So "tiantai xiao day" is listed as one of the ten views "9".

Dear visitors:

Everybody is good! Welcome to the beautiful Summer Palace to go sightseeing. I am the sun travel guide, surnamed Lin, you can call me xiao Lin. Accompany you visit the Summer Palace together today, hope to be able to spend time here.

The Summer Palace is one of the world cultural heritage, is also a beautiful big park.

Dear visitors, now we walk into the door to the Summer Palace, around the temple, is the famous long corridor. You look at the green column and red railing, endless blocks, a total of more than seven hundred meters long, divided into 273. Now we came to the foot of longevity hill, look up look up, you can see the Buddha incense stands halfway up the mountain, yellow glazed tile. Downwards see again, the rows of resplendent and magnificent row of cloud temple, how spectacular! Now we boarded the longevity hill, standing in front of the Buddha incense, looking down, the Summer Palace scenery panoramic view. Look straight ahead, kunming lake quiet like a mirror, like a piece of green jade. Looking east, vaguely can see several ancient towers and the white pagoda in the city.

Now come down from longevity hill, came to kunming lake. Banks have several different designs on the stone bridge, involves numerous weeping willows on both sides. Visitors can walk long stone bridge is to play in the island. There are seventeen little tunnel in this stone bridge, called the marble seventeen-arch bridge which.

Dear visitors, tourists to the Summer Palace, it is worthwhile. Finally, I want to remind everyone: love the Summer Palace, civilization. Now you can free activities, six o clock in the evening on time collection in front of the gate! Wish you to play fun!

Yangshan, nine mountain jiuhua mountain called ling, for nine peaks shaped like a lotus, began years (742 ~ 756) renamed the jiuhua mountain. For the three big mountains of inclined column in the south of anhui (one of the huangshan mountain and jiuhua mountain, b). Located in chizhou anhui province county territory, on the other side of the Yangtze river and the tianzhu mountain in northwest, southeast of the huangshan taiping lake and the happiness, is a "two mountain lake" in anhui, huangshan mountain and jiuhuashan mountain, taiping lake) gold tourist area north of the main entrance, the main scenic spots. 120 kilometers, the total area of 120 square kilometers, the highest peak 1342 meters above sea level, the center of jiu hua street geographical coordinates for longitude 117 °, 30 ° latitude.

Jiuhua mountain main body is composed of yanshan period granite, give priority to with peak, valley basin, mix water fountain. Ermeishan mountain rocky cragginess, a total of 99 peaks, of which tiantai, sky column, ten Kings, lotus, lohan, esteems, lotus and other nine peaks are most magnificent. Ten wang feng, highest elevation 1342 meters. Mainly concentrated in 100 square kilometers, within the scope of the scenery has nine son springs sound stream, five mountains, sea of clouds, flat, snow lotus peak, tiantai xiao day, month ShuTan seal, MinYuan bamboo sea, phoenix ancient pine trees, etc. High mountain monastery, cigarette smoke, and ancient towering, quiet, witty, known as the "lotus buddhist," said. Existing temple, 78, Buddha more than 78. The temples of the famous sweet dew temple, temple city, only garden temple, an ancient name for sandalwood, centenarians palace, meditation room, Lin hui ju temple, such as collection of thousands of pieces of cultural relics. In the mountains and money tree, jingle birds, giant salamander and other rare animals and plants.

In the mountain under well, cloud above the table, the different shape of overlapping peaks, the number nine, so the number nine mountain. Began years great poet-saint Li Baiceng number of jiuhua mountain, see the mountain show, nine peaks such as lotus, want to sing with my friends in the "change son nine mountain jiuhua interference and preface of yue:" miao have two gas, lingshan jiu hua ", so "nine mountain" instead of "jiuhua mountain". Li Baiyin jiuhua did: "yesterday in jiujiang (Yangtze river), far out at nine huafeng, tianhe hangs green water, showing nine lotus. I would like to a wave of his hand, who can phase from? Jun as the host, the lie chamaecyparis pisifera." "Tianhe hangs green water, show nine lotus" verse be depicted of the beautiful scenery of the jiuhua mountain song.

Liu yuxi in tang dynasty mountain at the praise: "qifeng saw surprised soul", "naturally endowed a stunner. "A river of wang wei painting, stone for Li Baishi". Jiuhua mountain, around a deep ditch canyon, hang down deep pools, the water flowing waterfall, spectacular, just like a picture of a pure and fresh and natural landscape picture scroll. The view is it everywhere, people moving scene change, the qing dynasty summed up there are ten views "9". After the opening to the outside world, the new monarch eight scenic spots, hundreds of new attractions. Old and new attractions in photograph reflect, natural xiuse accommodation with human landscape, combined with the four seasons, when the scene, sunrise, sunset, sea of clouds, rime, snow, sleet, Buddhas light and other wonders, beautiful, amazing, linger. Known as "southeast first mountain", "jiangnan first mountain" of reputation.

Each visitor:

How are you, welcome you to a bead sea tour, I am your guide DAVID.

Bead sea-newly arisen garden type tour in the seashore spend a holiday city, is China south china sea of a bright bright pearl of strand.She is located in Pearl River to go into seaport, the ground connects Macau, and water connects Hong Kong, is one of five economic special areas in Chinas.

Bead sea the natural environment is beautiful, mountain clear water show, waters vast, there are more than 100 islands, the vegetable has "the city of 100 islands" United States to call.City planning and construction only have mental strategy, outstanding tour consciousness, naturally harmonious, the grace is unique, be rich with the modern breathing of garden sentimental appeal in the seashore very much.In 1991, bead seas taking whole city image as a view is traveled bureau by the nation to review for one of"China travels divine spot 40 good"s.

The bead sea has each kind of tour more than 300 houses in the hotel, the year receives ability to reach to 700, among them, the star class is more than 20 houses in the hotel.Construction in the hotel takes park villa as to design topic more, according to mountain alongside water, constituted together special scenery line in the city.Still set up each kind of meeting center, the exhibition is more than 10s, can hold various international meeting and each kind of exposition, commodity fair etc..

In the bead sea, hold an international aviation aerospace annually exposition and bead sea film festival.Two greatest great event just at home and abroad influence biggest.The bead sea still sets up nations to race car a field, has an international car game to hold annually and has tremendous attraction to the large car sport fancier.

The main tourist attraction of the bead sea City has large history cultural view circle new park clearly, the four greatest Buddhas mountain tour scenic area, pearl paradise, nine continent cities, bead sea the fish is female, bamboo fairies cave, gold sandy beach, white water country romantic feeling area in rattan lake.There is aquarium raising to set up, items, such as ocean park and plank Zhang sightseeing cableway in the mountain city...etc..

Have the bead sea of international advanced level airport currently already and more than 20 city navigations in the whole country.The ocean of Ling Ding that leads to Hong Kong sails across ocean big bridge, wide bead railroad, the wide bead superhighway builds forthcoming.Not far future, the structure and form of the bead sea international city will form, the tourism defends an interest dont moxa, the prospect is glorious.The beautiful bead sea , just with the endless magic power, greets the arrival of domestic and international visitor!

The bead sea surface faces south china sea, the coast line is as long as 690 kilometers, the whole citieses totally have all of the group of islands 140, there is the praise of "the city of 100 islands".

Numerous island sceneries are beautiful, the weather is pleasant.Among them most is famous of is Tung-ao island, blue sea blue sky bottom, the fishing village chimney smoke is curling up in the air, the southern sand gulf on the island has the good reputation of "diamond sandy beach";Spread all over a strange stone on outside island of Ling Ding, going to the island can angle for fish, the slippery wave is the tour that is full of a wild interest to spend a holiday ground;Nine state islands climb mountain light water color, luxuriant tall bamboo wood, the wreath island takes a stroll, oblivion material life of hullabaloo with complicated;The Qi Ao scene in the island is exquisite, the historic monument is numerous;There are still many not well-known islets being like similar dispersal of pearl on the sea surface, the name of "bead sea" is probably consequently and since then.

The bead sea in the bead the south of Tropic of Cancer of Haiti belongs to subtropics monsoon district.Often the year sunshine abundance, rain water is abundant, the year is average air temperature the 22.4 ℃ , average rainfall is 1700-2300 millimeters of, air on the average the opposite temperature is 79%.The natural environment of moist warmth makes the bead sea everywhere green shade spring onion cage, the every month fresh flowers blooms.

The bead sea is located in the western side that the Pearl River goes into the seaport Ling Ding ocean, is rivers sea to hand over to remit, the coastal city of water net interleave.The whole citieses total the ocean in the district of 7660 squares thousand meters of the area had about 80% and reached to 6030 the squares are thousand meters.On this broad waters, encircle bead sea, the waterses of Shenzhen, Hong Kong and Macau of Pearl River thing shore, the pearl sort ground sprinkles 146 jade-green islands, the name of fabulous bead sea is from here and since then.

The history origin and development of bead sea:

The cultural object of discovering proves that the new stone age that up traces into 451000 year agos, has first a people to multiply on this land.Establish Hsiangshan town for Tang Dynasty perfect virtue two years(757 A.D.), belong to Dongguan County to rule over;North Sung establishes Hsiangshan town and produces salt, is a saltworks, past again field in Hsiangshan;Row for the south Sung Shaoxing 22 years(1152 A.D.) south china sea, a time Yu, new meeting, Dongguan four counties be close to the ground of sea as integral whole and establish Hsiangshan County;In 1953 with belonged to ten thousand mountain islands, three mergers, such as cooking stove islands and load pole archipelago...etc. of medium counties, such as mountain and treasure Anne(now Shenzhen)...etc. to establish a bead sea county at first;Withdraw a county to change city in 1979;Build up an economic special area in 1980.

The bead sea administrative area rows:

The bead bottom in sea City establishes area in the joss-stick continent area, Dou door, gold gulf area, the city peoples government halts joss-stick continent area.Up to the end of 20xx, the whole city permanent population is 125.28 myriad people, among them, the household register population is 75.93 myriad people.

The bead sea person has 1 to dream of, that is to let the bead sea become the most beautiful place in the world.Zhu Hai Ren wants to create a miracle:That is the place that lets the bead sea become everyones to look forward to all.

For carrying out a dream, we regard as the life of city to the environment and the ecosystem:For creating miracle, we make people the center to pursue social development and the progress in ages.

The person who has ever been to bead sea, not only to the pleasant breeze sea of the bead sea rhyme, the young and vivid city appearance leaves a deep impression, also will have a feeling to the bead sea persons living status.This is one to brave creative and then easily comfortable place, an ecosystem home that was full of a humanities color.Pure air, washed and brushed the pollution of city with miscellaneous disorderly, all the year round constant of green, accomplished it pure and free from vulgarity qualities:Neighbor HongKong-Macau of the characteristics of niche advantage and emigrant city, make medium Spanish turn to hand over to remit to melt to bring diverse and inclusivity for city mutually;The life style of modern got away from traditional inhospitality and permeated the vitality in ages;The new industrial structure molded to expand innovation, vibrant citizen.The bead sea is one can business and living perfectly combine together of place, the romantic city of a versatile and rapid development.

The environment of bead sea gives it pure and free from vulgarity qualities, bead sea the persons intelligence infused into abundant content and the creative power of everlasting for this city again.The bead sea is a place that was full of a poetry painting idea, a city that was full of youth breathing, young and the beauty is the capital and magic power of this city, world and one nature, easily open of atmosphere, diverse city culture, give bead sea the person the unrestrained imagination dint and creative power.Pursue a personality, pursue special, pursue a development, pursue living quality and personal status, is this biggest characteristics for people lived in city.

From the beginning of 90s in last century, the bead sea judged and decided in "China traveled divine spot 40 good" in, the unique uses the whole city as the view area selected of near 10-year, the bead sea successively acquired a national park green city and national ecosystem environmental protection the model unusual honors, such as city, national health city and Chinese excellent tour city...etc..At national news medium to well-known domestic greatly and in the evaluation of special feature in the city, the bead sea City acquired the title of "the most romantic city".In 1998, United Nations still gives the bead sea as"the best example prize of international improvement living environment" and makes bead sea become to be known for Chinese and Foreign"is the most suitable to match the place that the mankind live".

Bead sea, the place that uses the whole city as to travel scenic area, what to present is a new ideas of modern, annotation of is one dont the concept of comer and nature harmonious development, a natural concept, bead sea just with its outstanding looks and matchless of enthusiasm welcome everyone friend to understand, taste and care and love and even hope that the friends contributes for his development doing one creation.