英文导游常用语【实用20篇】

Lijiangs commentaries, 350 - word model essay 3:

Everybody is good! I am your tour of lijiang tour guide. I am very glad to be with you the happy time together! My name is zhang. You can call me a guide.

Please come with me. Here is the old town of lijiang. Ill give you a brief introduction of lijiang. Lijiang also known as dayan town, is located in the middle of lijiang dam, known as "one of the most preserved ancient city of the big four". It is the only ancient city without walls in Chinas famous historical and cultural city. Lijiang ancient city is located in the yunnan-guizhou plateau, 2400 meters above sea level, the area of the city 3. 8 square kilometers, the ancient times is known fairs and towns. The ancient city of existing residents 6200 households, 25000 people. Among them, the naxi nationality for the vast majority of the population, 30% of the residents are still engaged in produced with copper, silver, fur, leather, textiles, brewing traditional handicraft industry and business activities.

Ok, now you give me into the city to see.

Lijiang is an ancient city without walls, dayan ancient city is a strong cultural atmosphere of the town.

Lijiang ancient and the street of the city of mountain was built, mostly covered with red breccia, the rainy season will not muddy, also wont fly ash of the dry season, the stone patterns of natural elegance. Look, smooth and clean green flag road, completely hand-built civil housing structure, ubiquitous Bridges.

2017导游工作计划范文

指导思想

以邓小平理论和“三个代表”重要思想为指导，认真贯彻乡第八次党代会、第九届人代会精神，以科学发展观为统领，坚持“生态立乡、工业强乡、旅游兴乡、三产富民”的发展思路，按照“做美做大两点，连片开发一线”的发展构想，将生态旅游作为我乡的主导产业，围绕旅游资源整合和旅游农宿文化建设，不断提升旅游软硬环境的档次和水平，做大做强生态旅游产业。

工作重点

1、搞好旅游资源整合开发服务工作。在“十二五”规划中，三爪仑的旅游必将扮演它最适合的角色，随着极稳妥地收回观音崖、画家洲、虎啸峡、白水洞等核心景区开发使用权，为对三爪仑旅游进行整体规划和开发源奠定了基础。全力做好三爪仑核心景区整体开发服务工作，协助客商做好旅游开发，力争把三爪仑建设成为集吃、住、行、游、购、娱于一体的新兴旅游区，撑起旅游产业“一片天”。

2、做好旅游农宿文化建设。以打造金水湾农宿文化园示范点为重点，结合基层组织建设年，以给群众“选好领头人、找好致富路、建好幸福家、送好文化餐、说好心里话”为工作目标，围绕发展旅游“农家乐”、蔬菜基地、蜂蜜基地、白茶基地四大产业，为以点带面，全力推进本乡的旅游农宿文化建设。

3、加强安全排查确保旅游安全。一是与安监、公安协同，对公路沿途进行集中安全检查，对违章车辆、乱堆乱放、乱搭乱建等现场进行严肃查处，为旅客出行提供安全的交通环境。二是节假日、防洪防汛期间，要对辖区内各旅游景点、山庄进行安全排查，包括交通、消防、食品安全、环卫等方面，着力解决突出问题，消除安全隐患。三为搞好各旅游景点和山庄等旅游项目的服务与管理质量，实现全乡辖区内旅游安全目标。

工作举措

1、加大旅游基础设施建设。加大对乡村旅游及农宿文化点基础设施建设力度。在实施农村基础设施、生态建设、乡村改造、环境综合整治等项目时，尽量向乡村旅游及农宿文化点倾斜。想方设法，争取项目，争取资金，加大基础设施建设，提升旅游承载功能，让游客玩得开心、住得舒心，吃得放心。

2、加强旅游参观学习力度。结合旅游农宿文化建设，加强旅游从业人员学习培训，举办旅游从员人员培训班，并组织相关人员外出参观学习，借鉴先进经验，逐渐提升我乡旅游业发展的整体水平。

3、加大旅游宣传推介力度。利用各种媒体，加大对旅游项目的宣传、推介、包装力度，扩大影响力，增强吸引力。大力营造适合农宿文化乡村旅游发展的社会环境，培育品牌、树立典型、加大宣传、引导带动乡村旅游的发展,促进农民增收。

Md palace, located in eastern henan already county, was built in the han,from began. 10 li away from Lao tze birthplace, Lao tze old age once lecturehere, after the people ride a green cattle under a immortal legend Lao zi inthis. Md intrauterine laojun units in the national key protected culturalrelics, was built in the tang dynasty tianbao for two years, 13 meters high, isan ancient big brick building, surrounded by 14 high altar form ancientbuildings.

Along the 33 ste”"ps”" into the old gentleman on the gate, is the mainhall, hard mountain qing dynasty architecture, inside each a partial temple. On13 Sabina chinensis tree green lush, cool wind blow gently, all the year roundflying birds singing. Below smooth haze, the lake a travelling Hui, pleasantscenery. Along the central axis of the entrance in the south about xu, and enjoythe temple, welcomed the xuan yuan temple, jubilee temple, pavilion, tao kiosks,teng YunGe, it faces, gossip, the door to all the wonderful memorial arch ofdragon of dike, hong tao yuan, etc. Because of laozi moral high honors, traveledthrough the ages the visitors an endless stream, Tang Gaozu tang gaozu, tangdynasty, the emperor Li Zhi Tang Xuansong lung-chi lee, Song Zhen Song Zhaohuan,was as well as the great writer su dongpo, ouyang xiu, etc have been here to orsacrifice to the ancestors, or inappropriate tour, leaving many immortal poemsglorious chapter.

Kunming lake dianchi lake for short, is located in the southwest of yunnan kunming, around 300 square kilometers, in more than 1800 meters above sea level, even your depth of 5 meters. Pool of the surrounding mountains, acquainting, famous countless, wide, green lake, excellent scenery. As a result, was regarded as one of the jewels in the yunnan-guizhou plateau. The formation of the dianchi lake is located in the bottom because the fall of faults, forming lakes. Heave near the mountains, endless miles. Underground cave not counted, liaoning benxi water tunnel and devoted WangTianDong, shenyang Tibetan army hole and its contrast, like a snail and elephants. Composition nets

Magnificent grand view pavilion, in the lake. Chinas most famous historical records a coupon from the long, recommended by chairman MAO. The western hills near the risks and magnificent, haigeng sports park, zheng he park, famous in the world, nie ers tomb, let a person respect, stone mountain village, white fish mouth, kuanyinshan magnificent appearance, the prosperity of ancient tomb complex sites let person fancy here.

, looking up, lakes and mountains, loud and clear, that look very cool. Why napa lake, breeding and growing fast. Years, built roads and tourism, tourists as a cloud. Brigitte chicken mountains and golden horse very image, between the shores of lake shi, tree forest. A and a looming temple, especially yan temple monks chanting loud voice to the morning bell and evening drum reminders, echoing in the mountains, is a beautiful picture.

Many mainland minorities, such as bai, dai, SaNiZu, fine clothes. Stand before is not expensive ethnic handicrafts, such as batik dress and jewelry. Many flavor snack, I just dont back to the assembly meeting to eat lunch and dinner, as some are full.

Yang Dian scholars in Ming dynasty there are poems said: climate is often as one, 4 flowers on spring. Is singing the weather and beautiful scenery here, seems to be added to travel a vacancy.

Butian Boulder

Butian Boulder which is located at the edge of the sky pond, the outfall of Chengcha River seems like a huge ivory inset the sky pond. This boulder condensates after the volcanic eruption, is smelted by fire. There retains many bubbles and scratches above. With the highest point about 10 meters, the width more than 50 meters, is a pocket peninsula inset to the sky pond, and also a tourist attraction full of cultural connotation.

黄山英文的导游词

Each of the four seasons on Mt. Huangshan has their respective beauty but even this can vary from day to day thanks to variations in the weather, light and shade as clouds pass overhead and even around you at the higher reaches. This endless changing adds an emphasis to the wonder of the landscape and to know the mountain thoroughly, you would need to visit Mt. Huangshan in all the different seasons.

Spring

Mt. Huangshan in spring is like a maiden - all is new, fresh and tender. Spring comes in April but its onset is delayed by three days for every 100 meters as you climb the mountain. Therefore, when wild flowers are brilliant and seedlings are shooting up at its foot, the plants half way up the mountain will be just awakening from their winter sleep and will not exhibit their beauty until a week later. The sound of birdsong is most pleasant in this quietness while you will be enchanted by the color changes as you climb your way up. Spring is probably the most propitious season for visiting Mt. Huangshan and is certainly the best time to view the many waterfalls due to the abundant precipitation.

Summer

It is hard to resist the charm of the cool green mountain sides in summer when an exuberance of plant life covers the valleys and peaks with a green blanket. The green trees and ivy mingle to form natural pavilions where you can sit and refresh yourself while enjoying the beautiful scenery with a cooling breeze to sooth you.

Dawn in summer is most splendid as the rising sun lights the sky and the peaks and the plants and the whole world takes on a brilliant glow. After a storm, Mt. Huangshan becomes a world of water. Numerous streams and waterfalls compose an exciting and vigorous symphony. The Sea of Clouds during this season is not as vast as during autumn or winter but it revels in its brightness. If you are really lucky you will see a vivid rainbow flying over two peaks. Sunset is no less enchanting than sunrise. Mt. Huangshan in summer is the best resort in which to escape high temperatures of southern China.

Tips:

1. July and August are among the peak seasons therefore reservation is a must.

2. It is wise to bring a rainproof jacket with you as the strong wind on the mountain renders an umbrella all but useless and even dangerous.

3. Do not climb the mountain during thunderstorm.

Autumn

Autumn on the mountain is colorful due to the blue sky, white clouds, red maples and yellow fruits. At this time of the year the scenery can be compared with that of spring but with a mature beauty. If spring is like a bud ready to bloom, autumn is a flower showing its last significance before withering. Such is the beauty of the autumn scenery of Mt. Huangshan that it can be seen in many famous Chinese paintings.

Tips:

1.Besides the Golden Week of the National Day (Oct 1st to 7th), September and October are also peak seasons of Mt. Huangshan.

2. Bring with you warm clothes so as not to catch a chill as the temperature variation is significant.

Winter

Snowy Mt. Huangshan is like a crystal palace. Though winter lasts a long time in Huangshan, it is not as cold as you might expect. A poem has it that Mt. Huangshan is beautiful all year round but with the winter scenery being the best. The Sea of Clouds, one of the four wonders of Mt. Huangshan, appears more often in winter than in any other season. The spectacle of rimed trees sparkling in the sun is the privilege of winter alone for it is then that you may find yourself in a silver world with icy peaks, clusters of frosty corals suffused with a plentiful supply of the freshest of oxygen rich fresh air.

Travel tips:

1. Winter is the most economical time for visiting Mt Huangshan as the prices for hotels and the entry fee are lowered by 15% to 40% compared to those of the peak season. However, Spring Festival is an exception, during which the price is the same as normal seasons.

2. The hotels are centrally heated so you don’t have to worry about the cold.

3. Anti-skid shoes are provided as well as heavy coats in most hotels.

Welcome to here, let me to introduce for everybody!

Wild goose pagoda is located in the southern suburbs within the temple, is the national famous ancient buildings, is regarded as the symbol of the ancient capital of xi an. It was said that tangs monk came back from the experiences of India (ancient tianzhu), specializing in translation and the scriptures. Because imitation Indian wild goose pagoda style of the wild goose pagoda. Since then in changan jianfu temple built a small wild goose pagoda, to distinguish, people are often given, jianfu temple tower called the small wild goose pagoda, has spread so far. Wild goose pagoda square plane, built on a party about 45 meters, about 5 meters high stylobate. Seven layers, the bottom side length of 25 meters, from the ground to the top of the tower is 64 meters high. The towers are built with bricks, ground brick for seam strong anomalies. Tower with stairs, can be upwards. Each layer all around a arch form, and can be trapped. Changan view panoramic view. The bottom of the tower is shek mun, have fine lines on the door mast carved Buddha, for big has write in tang dynasty. Within the recess on either side of the tower, the south gate brick, with one of the four famous calligrapher in b on the book of tang monk st preface to teach and the Assyrian monk holy teaching sequence, two pieces of stone tablets. War after tang dynasty, temple, the house burned down, only the wild goose pagoda stand alone.

Another story: the wild goose pagoda was built in the tang Gao Zongyong badge for three years, because of located within the temple, so The tower also known as temple. Temple is the tang dynasty twenty-two years (648) prince Li Zhi reading his mother queen wants to chase. Wild goose pagoda built in only five layer. Wu zetian was rebuilt, and later after numerous repairs. The tower is now seven layers, a total of 64 meters, square pyramid shaped. The tower for the blue brick flies in the build by laying bricks or stones becomes, the layers of wall column fang, bar and so on wood structure. Each layer all around has coupons masonry arch. This in the 2-foot-tall tower, modelling concise, magnificence, is a masterpiece of buddhist art in China. Wild goose pagoda, on both sides of the south gate to the inlaid with b, a famous calligrapher write two pieces of stone tablets of the tang dynasty. One is the preface to tang monk SAN teaching; Another piece is the emperor tang from the teaching sequence, the tang monk holy. A beautiful monument side creeping weed decorative pattern, design, modelling is vivid. These are the research in the tang dynasty calligraphy, painting, sculpture art important cultural relics. Big temple is the most famous and most HongLi Tang Changan city buddhist temple, it is built in the tang dynasty royal decree.

Longevity monk xuan zang, once conducted temple service here and get a tube of sutras translation field, founded Buddhism sect. He personally DuZao temple pagoda is. So big temple has a very prominent position in the history of Chinese doctrines, has been brought to the attention of the domestic and foreign.

Temple gate, the bell and drum tower confrontation. Bell and drum is a temple on the REINS, vulgar said the morning bell and evening drum reminders. The east tower in suspension in the Ming dynasty iron bell, weight thirty thousand jins, three meters. Students in tang dynasty, after the exceeded otherregions jinshi to jion tower under the title, "the wild goose pagoda" title ", after turned lineage. The tang dynasty painter wu daoxuan, wang wei has been for the temple murals, such as precious little already annihilation. But in the wild goose pagoda, stone of four door lintel, door frame, has kept the fine line in the tang dynasty. Westone lintel carved palace figure of the lines is particularly valuable.

The wild goose pagoda, a monks tomb tower group. Six of them are built in the qing dynasty. Ursa major palace is is the center of the temple buildings, there are three bodies like the Buddha, bodhisattva, and arhat clay sculpture. Is the chanting of course. Dharma is a lecture that place. Hall with amitabha Buddha statue.

Today CiSi temple is the scale since the Ming dynasty, the temple of the temple is the construction of the late qing dynasty. Now after repair of great wild goose pagoda, the majestic, ancient pagoda temple, the temple incense incense, garden flowers bloom, which is a special attract domestic and foreign tourists to visit.

202-年是不平凡的一年，202-年我从学校走了出来，把-年里所学到的关于导游的知识运用到我的工作中，从理论转向实践。202-年--月开始我在--从事地接导游导游工作，时间不长，资力也不深，而感慨却颇多：

“导游”工作给我的生活带来了许多快乐，却也让我知道，“导游”不是一项简单的工作，与其他职业有一个显著的不同，那就是你必须与客人近距离接触，这自然使我们对服务的感触比一般人深刻。从某种意义上可以这么讲，导游职业的无穷魅力正是源于我们对服务的感知和热爱。

通过几个月的工作实践，我深深的体会到，取得了导游证，并不代表你就永远是一个合格的导游员，而是要不断的的学习、充实、提高。在旅游者的眼中，导游员应该是无所不知的“万事通”。导游服务是知识密集型的高智能的服务工作，丰富的知识、广博的见闻是做好导游服务工的前提。作为一个导游员就要“与时俱进”，永远保持积极的求知欲，以适应社会进步和发展的需求。更重要的是。我们自己千万不敢把自己当成“万事通”，要保持谦虚谨慎的态度，要切记“学海无涯”、“学无止境”，“人外有人，天外有天”，“三人行，必有我师”。

要时刻牢记导游的职责，认真学习《---规定》、《---》，努力的实施好旅游计划，作好联系、协调、讲解等服务工作。坚持“宾客至上、服务至上、为大家服务、合理而可能”的四大服务原则细致、热心、周到的作好导游服务工作。也就是一切工作以旅游者为出发点，以服务为出发点，时刻考虑旅游者的利益和要求，绝不能拒绝游客的合理合法要求。服务过程中要坚持“为大家服务”的原则，不能有亲疏之分，厚此薄彼，而应对每个游客都热情、周到、友好、尊重，不偏不倚、一视同仁;要坚持“合理而可能”的原则，在旅游服务过程中，要时刻关注游客的情绪变化，耐心倾听旅游者的意见、要求，冷静分析、仔细甄别，合理又能实现的，就努力的去做，如果没有作好或是已经错过机会，就想办法及时弥补，以求限度的达到游客的满意。

导游讲解服务是整个旅游服务活动过程中极为重要的一个方面，在导游讲解过程中，我认为“准确、清楚、生动”三者相辅相成，缺一不可，首先“准确”是首当其冲，至关重要的，在讲解过程中牢记“一伪灭千真”的教训，切忌胡编乱造、张冠李戴、信口开河，这样会使游客有被蒙蔽、愚弄的感觉，会引起游客的反感、责备。旅游者在旅游活动中“求知”是重要的内容之一，而我们导游就起着传播知识信息、传递审美观念、播洒中华文明的重任，因此导游语言必须科学、规范，传递的信息必须正确无误，这样更能够吸引游客的注意，满足游客的“求知”愿望。其次，“清楚”是关键，在导游讲解中，清楚、简洁流利的语言表达，是导游语言科学性的又一体现。口齿清楚、言简意赅、措词恰当、组合相宜、层次分明、逻辑性强，避免使用生僻的词汇和滥造词汇，这是导游讲解基本的要求。另外，“生动”是调和剂，是创造旅游团队和谐气氛的重要手段。如果讲解过程中，语言平淡无奇，象和尚念经似的单调、呆板，会是旅游者感到索然无味，在心里上产生不耐烦或厌恶的情绪;而生动形象、幽默风趣、妙趣横生的讲解能够创造出美的意境，可调整旅游者乐观的心态、欢乐的情绪、浓郁的游兴，创造的是一种和谐、欢乐、积极、高昂团队气氛，给人的是一种美的享受。

实习报告

导游服务是旅游服务的一个组成部分，是在旅游活动发展的过程中产生的，随旅游活动的发展而发展。导游服务是一种高智能、高技能的服务工作，它贯穿于旅游活动的全过程。在为期2个多月的导游实习中对于导游服务工作我有了更深的了解。

一、实习概述

实习地点：湖北省宜昌市

实习时间：20__年11月到20__年1月

实习目的：了解旅行社经营管理过程，掌握导游业务。

实习内容：跟团学习导游带团技能，了解旅行社各部门的工作程序，并逐渐独立带团。

二、谈导游

(一)首先我想说说对导游的认识：

导游是种职业，是门技术，是门艺术，是门科学。

导游是一种职业。旅行社是旅游业的一大支柱，导游是旅行社的门面和旗帜，一个好的旅行社必定有好的导游。这些人是旅行社的顶梁柱。导游又专业和业余之分。常言道，“三百六十行，行行出状元”，现在看来是远远不止了。“状元”指某一专业领域内的佼佼者。何为佼佼者?就是在导游工作的各方面都出内拔萃者。干导游这个行业主要表现在思维方式，表达能力，办事效率，应变能力等方面的与众不同。同时还要有职业修养和职业道德。

导游是门技术。任何工作都要有自己的专门技术，导游工作也不例外。首先要认真负责。世界上怕就怕“认真”二字，无论什么事，也无论大小，只有“认真”了，才敢于“负责”。除了“认真”了，还要“熟练”。要“熟”只有一个办法，那就是多练!知识这个东西是“带到用时方恨少”实习的时候我深有体会。平时要是“拳不离手曲不离口”，到用时才能从容不迫，如数家珍一般。只有“熟”了才能“生巧”。我知道离大家所说的好导游、优秀导游还有很大的距离。

导游也是门艺术。要把着龙头走，上了车我就是老大。我们知道，一条船上只能有一个老大，老大多了要翻船的。正常情况下，首先是要照顾大多数人的利益，不能耽误大家的游程。要掌握节奏：该快就快，该慢就慢，快慢接合。要顺着潮流：看大趋势，要因势利导，适时引导，不能拧着来。要跟着感觉走：感觉好时尽情发挥;感觉不好时，及时调整。要控制住自己的情感，要掌握分寸，不能乱了方寸。要一专多能：要多才多艺，会说会唱，会跳会喝。如会一些摄影、摄像，书法，绘画等更好，对导游工作将大有帮助。要扬长避短;要即兴发挥，发挥自己的强项往往能超常发挥。

导游更是门科学。正因为导游是种职业，是门技术，是门艺术，所以它也是种学问，也是门科学。既是学科就要用科学的态度去对待它，研究它。多导游的学问很大、很深，不是随随便便就可以学的来，像如何安排路线、食宿、应对突发事件、如何与游客进行沟通等等，这些方面都要成为游客眼中的“百科全书”。

(二)接下来在导游讲解方面，我也总结了几个要点：

首先你得明白游客们想听些什么，想听怎样的讲解。像我这样的新导游一上岗总觉得最重要的是背好景区材料，把他们背的烂熟，张口就不会停顿，这就表示自己已经是一个合格的导游了，但是通过几次跟团我发现其实完全不是这么回事!专业的导游就是不仅要成为“杂家”，还要成为某一领域或某些方面的专家。“工欲善其事，必先利其器”。要想成为专业的导游，还必须掌握导游语言的基本技能。因为它是我们传播知识、沟通思想、交流感情的强大工具。其中最重要的口头语言表达，这是我们工作中最普遍、最常用的一种语言表达方式。

人们常说看景不如听景。给游客讲解就是要像在和朋友聊天。你把游客看做朋友眉飞色舞讲游客不知道的事情，才能抓住他们的注意力。另一半是讲解技巧，它是一个很深奥很复杂的东西，其实有那么几条很简单、易操作的规律。第一就是你讲什么都要和客人家乡或他熟悉的东西对比着讲。你对一个人讲一堆他不熟悉的东西他会越听越累，但你提到他熟悉的东西，他必定会来精神。另外，导游多记一些方方面面的笑话，随时随地在讲解的过程中插入一个相关的笑话，那样就会是讲解生动有趣的多。

最后什么都掌握好了，但就是没掌握客人的心理情况，讲解可能还是会惨败。比如客人是乘长途火车而来，夜里都没睡好，你却兴致勃勃的在那里大讲特讲，即使你讲的很不错，但他们生理上的困盹还是可能大败一切精彩的讲解，而他们的鼾声会如此的打击你的自信。这个时候你要知道，你不是失败在讲解上，而是失败在关心人上。

(三)另外，多次经验的积累我发现当好一个导游，不但要有对景点的热情，还要有对游客的热情。

这个热情不单单指你为他们讲解好的热情，还包括对他们作为一个人的全部关怀。有些导游认为把该讲的都讲了就算完成了任务，这种观点可不行。你讲了，客人没听进去，和没讲过一样，你的任务其实还是没完成。要当好一个导游，必须要有对人的热爱精神，你千方百计想的是怎样让他们这一趟来的值。察言观色很重要，时刻注意客人的举动和表情，经常找他们聊聊天，使客人对你产生信任感。讲解的时候要清楚自然，不怕罗嗦麻烦，多讲几遍，让游客清楚明白，还要抓住游客的注意力，使得游客产生兴趣。要与团队的领导或需要照顾的人多沟通，多关心，这样有利于整个团队的进行。

三、旅__业

在实习中，我也发现一些问题。如旅行社之间的价格竞争，通过增加购物点，缩短游览时间，降低用餐、住房标准等方式来降低成本直接导致旅游者旅游质量下降。还有很多旅游车不知道去的线路也接团，给旅行者造成不信任感，这种情况也同样出现在导游。所以，觉得旅__业需要很多法律条例来规范，在09年，国家就颁布了旅行社新条例开始实施。

四、结束语

在带团的工作中，我失望过，彷徨过，受到一些冤枉的投诉，不公平的指责，没道理的批评，但更多的是体会到其中的美妙和欢乐，从中得到更多的教训和启迪，思想境界得到升华，懂得许许多多做人的真谛，这些都是书本中学不到的。这一次的实习经历对我以后的生活学习有着很大的影响，那些酸甜苦辣，使我得到了磨练，我相信，通过我不懈的努力，我一定会成功。在计调部的工作中，我高兴过，低落过，受到了一些认可，也知道了自己的不足，但更多的是学习到了很多在学校没有的知识，这让我乐在其中，我相信，通过我的不懈努力，我会做的更好。

旅行社导游工作个人年度总结

篇一：

“导游”工作给我的生活带来了许多快乐，却也让我知道，“导游”不是一项简单的工作，与其他职业有一个显著的不同，那就是你必须与客人近距离接触，这自然使我们对服务的感触比一般人深刻。从某种意义上可以这么讲，导游职业的无穷魅力正是源于我们对服务的感知和热爱。

通过几个月的工作实践，我深深的体会到，取得了导游证，并不代表你就永远是一个合格的导游员，而是要不断的的学习、充实、提高。在旅游者的眼中，导游员应该是无所不知的“万事通”。导游服务是知识密集型的高智能的服务工作，丰富的知识、广博的见闻是做好导游服务工的前提。作为一个导游员就要“与时俱进”，永远保持积极的求知欲，以适应社会进步和发展的需求。更重要的是。我们自己千万不敢把自己当成“万事通”，要保持谦虚谨慎的态度，要切记“学海无涯”、“学无止境”，“人外有人，天外有天”，“三人行，必有我师”。

要时刻牢记导游的职责，认真学习《导游人员管理暂行规定》、《中华人民共和国国家标准导游服务质量》，努力的实施好旅游计划，作好联系、协调、讲解等服务工作。坚持“宾客至上、服务至上、为大家服务、合理而可能”的四大服务原则细致、热心、周到的作好导游服务工作。也就是一切工作以旅游者为出发点，以服务为出发点，时刻考虑旅游者的利益和要求，绝不能拒绝游客的合理合法要求。服务过程中要坚持“为大家服务”的原则，不能有亲疏之分，厚此薄彼，而应对每个游客都热情、周到、友好、尊重，不偏不倚、一视同仁；要坚持“合理而可能”的原则，在旅游服务过程中，要时刻关注游客的情绪变化，耐心倾听旅游者的意见、要求，冷静分析、仔细甄别，合理又能实现的，就努力的去做，如果没有作好或是已经错过机会，就想办法及时弥补，以求限度的达到游客的满意。

导游讲解服务是整个旅游服务活动过程中极为重要的一个方面，在导游讲解过程中，我认为“准确、清楚、生动”三者相辅相成，缺一不可。

首先“准确”是首当其冲，至关重要的，在讲解过程中牢记“一伪灭千真”的教训，切忌胡编乱造、张冠李戴、信口开河，这样会使游客有被蒙蔽、愚弄的感觉，会引起游客的反感、责备。旅游者在旅游活动中“求知”是重要的内容之一，而我们导游就起着传播知识信息、传递审美观念、播洒中华文明的重任，因此导游语言必须科学、规范，传递的信息必须正确无误，这样更能够吸引游客的注意，满足游客的“求知”愿望。

其次，“清楚”是关键，在导游讲解中，清楚、简洁流利的语言表达，是导游语言科学性的又一体现。口齿清楚、言简意赅、措词恰当、组合相宜、层次分明、逻辑性强，避免使用生僻的词汇和滥造词汇，这是导游讲解基本的要求。

另外，“生动”是调和剂，是创造旅游团队和谐气氛的重要手段。如果讲解过程中，语言平淡无奇，象和尚念经似的单调、呆板，会是旅游者感到索然无味，在心里上产生不耐烦或厌恶的情绪；而生动形象、幽默风趣、妙趣横生的讲解能够创造出美的意境，可调整旅游者乐观的心态、欢乐的情绪、浓郁的游兴，创造的是一种和谐、欢乐、积极、高昂团队气氛，给人的是一种美的享受。

篇二：

现就一年的工作总结如下：

一、遇上你是我的缘

面对着重重复复的线路，如果心态没有调整好，就会失去了激情，对客人的宣传不够，就会使他们在游玩中拾获不到快乐。而我，总是想着每一次去，和的是不同的人，可以结交更多的朋友，也许他们可以不记住行程，但一定会记得我，因为我常常拿自己的名字做文章，所以认识我的人，他们不经意的话语中一定能想起我（这个秘密保留）。另外，总把他们当朋友一样而不是我的客人，对待朋友，我都是以最真最诚去为他们。对我来说，遇上他们是我的缘。

二、相逢是首歌

每天总在变换着城市，出门在外，或大或小总会遇上某些事，做为全陪，我认为除了沉着冷静把事情处理好并不是就是最厉害的，而是做到不去对其他社评判别人的失误，也不要谈论某个人某个地方上做得对与不对，如果有意见，直接和当事人说，互相之间吸取，然后进步。事实上，在我心里，有些事也弊闷了好久，久得不想形成文字，久得让它随着时间流逝。

三、我和草原有个约定

每次的相遇相逢相处是那样短暂的几天，却是永远的开始。每次的行程对客人来说显得那样的匆忙，有时他们在犹豫间就造成了后悔，某件东西没有买，我就会记在了心里，下次有机会的时候，我就会联系他们，然后帮他们把遗憾抹去。试过从云南带皮箱，泰山敢当石，托朋友从香港带药品。

四、永远是朋友

下了团，挥挥手，也许某天会在某条街某个路口撞见，一声问候一句轻叹曾经的快乐与不足，又或者常常电话里不经意的问候。也许我常常会忘了问候，并不代表就会忘掉，你的一个电话也许有时喊不出名字，却还是会记得哪个脸孔属于你，也或者哪个声音是你专属。而我的微笑总会让你无从责怪。

歌声悠悠，心却也会愁怅，每次的出行，我都会看到自己需要努力的地方很多，也许我不是秀的，但我相信我却是最用心的。在今后的导游路上，我要不断地充实自己，扩大旅游知识面，增强语言种类，做好做细每项工作。

旅行社导游工作个人总结模板

旅游是愉悦的，导游就是在你享受愉悦的时候给你讲解更多细致的东西，下面是小编为大家整理的旅行社导游工作总结范文，接下来我们一起来看看吧!

旅行社导游工作总结范文(一)

“导游”工作给我的生活带来了许多快乐，却也让我知道，“导游”不是一项简单的工作，与其他职业有一个显著的不同，那就是你必须与客人近距离接触，这自然使我们对服务的感触比一般人深刻。从某种意义上可以这么讲，导游职业的无穷魅力正是源于我们对服务的感知和热爱。

通过几个月的工作实践，我深深的体会到，取得了导游证，并不代表你就永远是一个合格的导游员，而是要不断的的学习、充实、提高。在旅游者的眼中，导游员应该是无所不知的“万事通”。导游服务是知识密集型的高智能的服务工作，丰富的知识、广博的见闻是做好导游服务工的前提。作为一个导游员就要“与时俱进”，永远保持积极的求知欲，以适应社会进步和发展的需求。更重要的是。我们自己千万不敢把自己当成“万事通”，要保持谦虚谨慎的态度，要切记“学海无涯”、“学无止境”，“人外有人，天外有天”，“三人行，必有我师”。

要时刻牢记导游的职责，认真学习《导游人员管理暂行规定》、《中华人民共和国国家标准导游服务质量》，努力的实施好旅游计划，作好联系、协调、讲解等服务工作。坚持“宾客至上、服务至上、为大家服务、合理而可能”的四大服务原则细致、热心、周到的作好导游服务工作。也就是一切工作以旅游者为出发点，以服务为出发点，时刻考虑旅游者的利益和要求，绝不能拒绝游客的合理合法要求。服务过程中要坚持“为大家服务”的原则，不能有亲疏之分，厚此薄彼，而应对每个游客都热情、周到、友好、尊重，不偏不倚、一视同仁;要坚持“合理而可能”的原则，在旅游服务过程中，要时刻关注游客的情绪变化，耐心倾听旅游者的意见、要求，冷静分析、仔细甄别，合理又能实现的，就努力的去做，如果没有作好或是已经错过机会，就想办法及时弥补，以求最大限度的达到游客的满意。

导游讲解服务是整个旅游服务活动过程中极为重要的一个方面，在导游讲解过程中，我认为“准确、清楚、生动”三者相辅相成，缺一不可.

首先“准确”是首当其冲，至关重要的，在讲解过程中牢记“一伪灭千真”的教训，切忌胡编乱造、张冠李戴、信口开河，这样会使游客有被蒙蔽、愚弄的感觉，会引起游客的反感、责备。旅游者在旅游活动中“求知”是重要的内容之一，而我们导游就起着传播知识信息、传递审美观念、播洒中华文明的重任，因此导游语言必须科学、规范，传递的信息必须正确无误，这样更能够吸引游客的注意，满足游客的“求知”愿望。

其次，“清楚”守键，在导游讲解中，清楚、简洁流利的语言表达，是导游语言科学性的又一体现。口齿清楚、言简意赅、措词恰当、组合相宜、层次分明、逻辑性强，避免使用生僻的词汇和滥造词汇，这是导游讲解基本的要求。

另外，“生动”是调和剂，是创造旅游团队和谐气氛的重要手段。如果讲解过程中，语言平淡无奇，象和尚念经似的单调、呆板，会是旅游者感到索然无味，在心里上产生不耐烦或厌恶的情绪;而生动形象、幽默风趣、妙趣横生的讲解能够创造出美的意境，可调整旅游者乐观的心态、欢乐的情绪、浓郁的游兴，创造的是一种和谐、欢乐、积极、高昂团队气氛，给人的是一种美的享受。

旅行社导游工作总结范文(二)

暑假回家，在旅行社做了两个月的事。觉得还是比较幸运能有这样的机会，毕竟自己也不是学的这个专业，却能有机会接触这个职业，真的很开心!这两个月带了一些团，几乎都是做的全陪导游。总的来说还是有些心得的!

做导游的都知道，要说挣钱还是不要做全陪导游比较好。全陪导游的好处就是可以跑很多地方，我想可以在自己还不需要为养家胡口担心的时候借全陪导游的机会多出去走走还是不错的。我就是这样想的，所以我总能保持乐观的心态，不会去在意太多的什么。所以说我的小结可能很片面，但是我就是这么做的;人嘛，生活就是要开心才好哦!

一、这是火车团出站前应该做好的准备工作

1.在进站前半个小时左右给地接导游发简讯，明确好进站时间和接站方式。

2.下车前嘱咐好游客收拾好自己的行李，一定要多次强调以防落下东西。

3.出站前需查清人数，举旗带团出站;期间要做到眼明手快，看好出站口，防止自己作为一名导游却不认识路的尴尬场面。

二、在吃饭时应该注意的问题

1.到了饭店，自己应该立即熟悉饭店的情况;例如厕所的位子，游客吃饭地方及自己用餐的地方。

2.等游客的餐桌开始上菜后，自己就要抓紧时间用餐，防止自己饿肚子。

3.游客用餐后客气的问是否满意，若出现有什么不足的地方尽量和游客解释，请他们谅解，毕竟在外是不能和家里比的;但是也要尽力和地导协调，看是否能够改善。

三、景区游玩是需要注意的情况

1.若是三四十人的大团就应该和地导配合好工作，一个在前一个在后防止有人掉队找不到出入口;都是大人的团，也比较轻松，自己可以好好的玩;有小孩的团，一定要家长带好自己的小孩。

2.在进入景点前就应该和游客说明注意事项，小孩的票问题应该明确的说明，防止为了琐碎的事情耽误大家的游览时间。

3.下车前提醒游客随身携带贵重物品，不要将贵重物品放在车上。

4.几乎每到一个景点地接导游都会安排好时间，在规定的时间完成这次的游览行程，可是途中常会出现因为购物而耽误时间的事情发生，自己要做好督促工作;在做工作时应该以平和的心态对待，切记不可急噪，好好的和游客说明情况。

5.因为景区太大的缘故可能会出现几条不同的路，这时应该和游客说明好情况，若游客坚持要走另一条路，则可以双方协调好，定下在出口等的时间。

6.在车开动前务必要清点好人数。

四、入住酒店的问题

1.拿好房牌号记录清楚在自己的这个团队的所有房号，在发放房牌号以前应该和游客说明好房间的设施，需要游客检查是否齐全，如出现少东西的情况立即给总台电话。

2.因为晚上多数为自由活动时间，记得嘱咐好准备晚上出门的游客注意安全。

3.自己在叫早后应立即收拾好行李，安排好早餐开始这一天的行程。

4.退房那天，自己应该早起;多次强调游客是否收拾好了东西，房牌应该尽早拿到总台，以便查房节省自己的时间。

5.若做好了第一点，则一般在退房的时候不会出现这种状况，但是难免会发生意外的时候;遇到酒店说少了东西的时候一定要坚定自己的立场，立即和地接导游联系，拜托他帮忙解决，毕竟是本地人好办事的。

以上这些都是常规的问题，需要我们快速，很好的解决。

但是要做好一名全陪导游，这些还是不够的。

1.这是最重要的一点，就是要态度好;无论发生什么事情自己都必须保持镇定，更不能是小性子;保持微笑。

2.无论是对游客还对师傅都要有礼貌，上车记得和师傅说声早，下车记得和师傅说声辛苦您了;几句简单的问候语会使大家的心情都好的。

3.要尽量协调好游客与导游双方的关系，站在游客的角度想问题也要合理的为地接导游解释一些地接做的不够明白的事情，让游客觉得是大家都是在为他们找想，这样旅途才能愉快;绝对不能把问题带回来解决!

4.这是最后一点，我们毕竟是靠这个工作;帐还是要好好算清楚的!

总的来说，做全陪导游是比较幸福的事情，但是有时候也会委屈。只要自己保持好心态，出门在外给别人一个好印象总是好的，微笑--我一直都认为那是解决问题的最好方法。

旅行社导游工作总结范文(三)

一、以导游为荣，以工作为乐

根据旅行社的安排，作为导游员的我，带团是我的首要任务。这几年，带过的旅游团队数量已经记不清了，留在我感觉里的是----忙和乐。刚丛云上飞下来，又从水上漂过去;才听罢火车的汽笛声，又闻见了汽车的马达响;才听罢东北的二人转，又尝到了的哈密瓜;才欣赏桂林山水的秀美，又看到“大漠孤烟”的壮阔。夏令营孩子们欢快的歌声，夕阳红老人们幸福的笑脸，盛世北京和谐的音符。还有华西村人美好的蓝图，南街村人不懈的追求……。这一切经常在我眼前浮现，是我深深的感受到了我工作的意义所在，从心里热爱导游这一工作。

二、学理论、学知识

从业多年来，我一直严格要求自己，作为一个国内专业导游人员，我时刻牢记着热爱祖国、热爱人民、热爱祖国几千年的优秀文化，认真学习党的各项政治政策、经济政策、学习党在新的历史时期的主要理论，用来武装自己的头脑，在思想上紧跟形势，努力是自己成为具有优秀道德品质，高尚职业情操、遵纪守法，尽职尽责的导游员。积极参加省市旅游局组织的培训班，认真学习导游知识、导游业务;业余时间细心学习《汉语言文学知识》、历史地理文化知识、《心理学》、《公共关系学》、《政策法规》，认真阅读相关的经济知识、社会知识、旅游知识，在学习中坚持勤动眼，大量的阅读有关景区、景点的资料和有关风光民情的书籍;勤动手，把读到看到的相关资料、甲篇名作、经典名句都分类整理，以丰富自己的学识，增加自己的见闻。

三、学技能、多实践

导游工作是一个知识密集型和高智能的服务工作，除了要求导游员要有广博的知识外，还需要导游人员具备高超的技能，如讲解能力、组织能力、人际关系能力、分析能力、解决问题能力。而讲解能力是首当其冲的，常言说“大好河山有多美，全凭导游一张嘴”。游客出游，“求知”是愿望之一，而我们导游就起着传播知识信息、传递审美观念、播洒中华文明的重任，因此导游语言必须科学、规范，传递的信息必须正确无误，这样更能够吸引游客的注意，满足游客的“求知”愿望，我们才会得到游客的尊重和敬佩，这是顺利完成旅游计划的重要前提。其次，整个旅游活动是一个有组织的，需要和饭店、宾馆、景点、交通等相关的企业和个人来打交道，它牵扯到社会生活的方方面面，因此上，要求我们导游员要有相当的组织能力和协调能力。

再其旅游活动的主体是人，而人的构成又是复杂的，旅游者来自不同的社会阶层，从事着不同的职业，文化层次高低不等，性别年龄各不相同，兴趣爱好因人而异，身体状况不尽相同。这就要求我们导游员必须学会处理人际关系，学会善于和各种人打交道。在旅游过程中各种各样的情况都有可能出现，个各种各样的问题可能随时发生，这就要求我们要学会独立分析的能力和独立解决问题的能力。

在实际工作中，我十分注重留心学习，在实践中不断的总结和提高自己的业务水平。时时提醒自己“勤动口”，向专家请教先进的经验和方法，向同事学习、向民间学习、向旅游着学习，以丰富自己的学识;“勤动腿”，常言说，读万卷书，不如行万里，勤跑、多动增加自己的阅历，在实践中巩固学到的知识;“勤动眼”，大量的阅读有关旅游方面的书籍、查阅有关风光、风情、民俗的资料;“勤动手”，眼过千遍，不如手过一遍，把看到的、听到的、学到的知识和方法，经验和技巧都动手一一记录下来;“勤动脑”，在动口、动腿、动眼、动手的基础上，善于动脑，把学到、收集到、看到的名作甲篇、知识经验都分类整理，结合自身的特点，取精去糟，最终形成自己的风格和作风。也就是说，在工作实践中逐步的总结，不断的提高自己的业务技能和服务水平。资深导游上半年个人工作总结

四、几点带团的方法

1、掌握好游览的节奏。

孙子曰：“水无常形，兵无常式”，这一点运用到带团工作中也是十分的确切。在带团过程中，我们导游员除了丰富的知识，生动形象的语言来为游客作好讲解服务外，更要学会掌握和控制旅游过程中的节奏问题。因为旅游者的年龄、体质不同，情趣爱好不同，情绪不同，一个人一天会有多种情绪的变化，做为导游员要随时掌握游客的这些现象，在实施旅游计划中要作到“有张有弛，劳逸结合”，根据团队的实际情况安排有弹性的活动日程，努力是旅游过程既丰富多彩，又松紧相宜，让游客在轻松愉快的活动中获得最大限度的满意的、美的享受。

“有急有缓，快慢相宜”，在具体的旅游过程中，要视具体情况控制好游览的时间、速度，根据游客的年龄构成，对老年人要走的慢一些，讲的慢一些，尽量减少剧烈活动的项目，要学会适合老年人的习惯语言，交流方法;对待年轻人，可以走的快一些，讲的节奏快一些，适当的安排一些年轻人喜爱的活动项目;对待青少年，在游览的过程中要注意寓教与乐，要更多的把旅游和学知识结合起来，同时适当的安排一些适合青少年的娱乐活动。总之，导游员就是旅游活动的“导演”根据不同的团队，从实际情况出发，安排好、组织好旅游活动，是旅游者获得乐趣和享受，这才是一次成功的导游活动。

2、处理好几个关系。

即强弱关系、多数与少数的关系、劳逸关系。在实践中我们都知道，一个旅游团队，它的人员组成是比较复杂的，有身体好的，精力充沛的，希望速度快一些，活动量大一些，而年老体弱的则希望从容轻松，不愿意太紧张、太劳累。这时我们就要根据实际情况分别予以对待，按照旅游者的体质、年龄划分成相应的小团体，讲明白游览的路径、集合的地点、时间，全陪导游和地接导游互相配合，或前后或穿梭在各小团队之间，对年老体弱的要重点照顾。这样既尊重了旅游者的愿望，又是他们各得其所，各取所乐。在游览过程中经常会出现对日程安排意见不一致的现象，这是由于旅游者审美观点、兴趣爱好不尽相同所造成的，是一种正常现象。

一般情况下本着求同存异的原则，寻找大家都喜欢、乐意的共同点，形成统一的选择，这是最理想的解决方法。如果共同点不容易找到，则要实事求是的给游客说明情况，请团队领队或德高望重的人物进行协调，寻找合理而可能的变通办法，动员意见不同的各方相互作出让步，本着少数配合多数的原则是旅游活动继续顺利的进行。当然在旅游过程中处理好劳逸关系也是十分重要的，疲于奔命，象行军拉练一样的旅游会使游客的产生不愉快的情绪，必定回影响旅游者的游兴。我们要合理安排日程，兼顾游览、娱乐、购物、休息，力争让游客在各方面都得到满足，从而游客对旅游服务工作的满意度。作为导游员，在带团过程中处理好了这几个关系，就能带出一个和谐欢乐的旅游团队，成功的完成一次旅游活动。

3、多沟通、交朋友。

沟通要从了解做起，旅游者的性格大致分为两大类：外向型、内向型。外向型的活泼、爱交际、喜讲话、多点子、热心肠，另一面又急躁、好动、好胜、散漫，这类人好沟通，但不稳定。内向型的稳重、冷静、有主见、情绪稳定，另一面少言、孤傲、忧郁，这类人不易沟通，但却很重感情，一但认可你不会轻易改变。作为导游要通过观察、交流了解游客，正确的区分客人的性格类型，采用灵活的方法，因人而异，适时适宜的进行沟通，随时观察游客的情绪变化，及时调整策略方法，始终保持和谐欢乐的团队气氛。

在旅游活动中，导游和旅游者不仅是服务与被服务的关系，更是合作伙伴，只有游客的通力合作，旅游活动才能顺利进行并达到良好的效果。为此，一个很好的方法就是导游和游客真诚的交朋友。交朋友要从尊重对方做起，把主动服务、真诚服务、热心服务、周到服务贯彻始终，从小事做起，与细微处显真诚。和游客交朋友，要有一颗平常的心态和包容的心态，和游客建立平等的关系，不能厚此薄彼;导游员和游客相处时不要争强好胜，满足一时的虚荣，作嘴巴上的胜利者，要保持融洽的气氛，建立“君子”式的朋友关系。

以上是我从事导游服务工作实践中的一点体会，总结出来，以便在以后的工作中进一步的改进和完善。今后仍要不断的学习旅游知识，努力提高自己的业务技能，提高为游客服务的水平，为旅游业的发展作出自己的贡献。

旅行社导游工作总结范文(四)

时间过的真快，又到年中了，作为导游员的我似乎还没能回味过来这半年的滋味，适应这季节的变化，但是，时间不等人，日月老人将要给20xx年画上句号了。我所从事导游工作，又经历了一个年头了，我喜欢这个工作，不论苦辣酸甜，我总是一个“乐”字。

在导游年审培训的会议室里，原省旅游协会副会长刘祖翼现场为我们授课，他从旅游与文化的融合、芜湖旅游的发展前景和导游人员的素质要求等方面进行了精彩讲解!

导游是旅游业不可缺少的组成部分，它是旅游业的灵魂，是旅行社的支柱。某种意义上来说，导游人员是一个地区形象的体现，也是了解一个城市的窗口。

导游是什么?用旅游协会副会长话来说，导游的言谈举止、素质修养不仅直接反映出一个城市精神文明的素质修养，而且也折射出一个城市旅游行业的品质建设。半城山半城水是芜湖的一道美丽风景线，而导游是向中外游客传达城市形象的使者，是一个城市的名片。“一名真正的导游员，就是一个城市的形象大使。我们希望可以借助各种大赛和培训，发现和培养出更多的优秀导游人才，进一步提升导游素质，推进芜湖旅行社行业品质建设，推动旅行社行业转型升级，使之成为中国优秀城市――芜湖一张亮丽的城市名片。

同时呢，他也说由于媒体长期以来对个别导游出现不规范行为的报道过于频繁，对旅游行业造成了较大的负面影响，从而使旅客积累起对导游的不信任感。导游队伍到自身形象的重要性，要自立、自强、自爱、自信。媒体的监督是一件好事情，相信随着市场的规范，企业的成熟，导游的形象也会逐步得到认可。同时，社会和旅游企业也要逐渐提高对导游的认识，因为导游是人才、是生产力、是效益。只有吸引优秀人才的加入旅游行业才能实现可持续发展。中国已经是一个旅游大国，将要成为旅游强国，中国导游将成为一个高尚的职业，这不是因为导游收入多，而是因为导游的阅历和学识高，因此即要保证导游的权利和利益，同时也要对导游的责任提出要求。

市旅游局助理调研员同时也出席了开班仪式并且讲话。针对现行的导游培训内容方法单一、管理滞后不能适应新形势下旅游业发展的实际，她对今后的导游培训工作提出明确的要求。一是改革现行的导游培训方法，更新培训内容，提高培训质量，使导游培训工作更加规范化、制度化。通过不断加强对导游人员的职业道德、职业纪律教育和规范的培训考核，提高导游人员的思想素质和职业道德水平。二是重视导游人员的日常培训。旅行社应充分利用淡季对本单位导游人员进行集中培训，建立本单位导游人员日常培训档案，并在年终将本年度开展导游人员日常培训情况，包括培训时间、培训形式、培训内容、参加人数、考核情况上报市旅游局，作为导游年审和旅行社考核重要指标。三是导游人员要加强自身建设，平时要注重学习，以自学为主，注意理论联系实际，加强自身修养，要珍惜每一次的培训。

从懵懂到认知，掐指一算做兼职导游已有3年时间了，其间有酸也有甜。曾经试图放弃，却有千般理由选择继续。“导游”这个词曾经给了我很多兴奋的联想：带着来自五湖四海的朋友穿梭在神州大地!古老的皇城;美丽的西双版纳;神秘的原始森林„„在那些另人向往的地方与客人们一起放声歌唱!细细去品位，去遐想，去感受这些可能让人终身难忘的时刻!尽管这些并未全部实现!尽管工作当中遇到很多困难!但它却丝毫不影响我对导游工作的热诚!

通过这次导游年审培训让我学习到了怎样处置问题，面临问题时要临危不乱，以下是我的大致小结：

1、熟习线路：团前准备一定要充分，线路熟记于心，多讨教老导游，但也并不能轻信别人的提议，要做到有把握，有依据，才干万无一失。

2、效劳工作要热心，认真：特别是旺季，一定要提示旅游留意事项，方可做到防患于已然，有时一句话就能带来意想不到的效果，如旅游安全问题，旅游留意要守时等等，主要防止问题呈现的时分游客产生心情上的不满。导游若在事前有个铺垫，效果就会好很多。

3、留意和谐工作，布置好游客的同时，也要妥善处置好客人，司机，地陪旅游社和景区的关系。

4、导游要以不变应万变，呈现问题也不能自己先乱了阵脚。导游虽不是万能的，但你的头衔就必定了你必需在客人面前临危不乱，及时果断的处置问题，如发作不测情况也要学会晤机行事来妥善处置。

5、书到用时方恨少，导游所知道的学问必需普遍，因此要不时的学习，给自己充电。每次带团回来也要及时的总结经历，积聚阅历。

6、维护旅游社的信誉同时也要维护好游客的权益，当你为客人利益着想时，当客人意见不统一或遇到不测问题时，客人也会尊重和理解你和旅游社的布置。

7、最后，要及时处置客人遗留的问题，导游本身是一个效劳行业，不只仅是满足客人的需求，但不同的人也有不同的心理，你的决议不一定合大众，但一定做到合情合理，客人自然也会给你满意的答复。所以要学会处置不同的问题，不要把问题留到最后。

时间已消逝，的感触心中仍有余悸，我愿把每次大大小小的阅历都看成是第一次来认真对待!“路漫漫其修远兮”或许可以回头看看留下的脚印。年轻的我要不时的通知自己“反动尚未成功，同志仍需努力”!，困难阅历了，但阅历却留下了。带团总是不可避免要遇到三多(人多，车多，压力多)，作为导游就要做到三心(多一份认真，多一份留神，多一份诚心)。

认真：旅游景点环境杂，作为导游比平常要更多一份认真眼观六路，耳听八方，尽量将客人控制在自己的视力范围内，随时提示客人离队。

耐烦：在旅游之前必需将团队的旅游之前必需将团队的旅游道路，集合时间地点再三强调，以防客人一旦走失可以疾速离队。初到一地大家充溢新颖感会不停“单溜”，这时导游要耐烦而疾速的劝客人离队。

诚心：带团随时随地会发作突发事情，导游要用一百分的诚心去处置，事情终会得以化解。

我付出，我努力!相信“一份耕耘，一份收获”!

导游职业与其他职业有一个显著的不同点，那就是你必须和客人朝夕相处!这自然使我们对服务这个次的感触比一般人多一些!从某种意义上讲：导游职业就是服务行业的极端!日本导游被成为‘无名大使’，新加坡导游是‘焚方大使’，美国导游叫‘祖国的镜子’，我国导游员被称为‘民间大使’。正由于导游有着如此高的评价和重要的地位，使的导游工作更容易犯错误!所以我们必须严格要求自己，要本这一颗平常心，才能让我们在这个工作岗位上问心无愧!展望新的一年，我将用更多的热情和努力，克服自己的缺点，总结工作中的经验，去学习、去进步，努力让自己做的更好。

旅行社导游工作总结范文(五)

20xx年是我人生的另一个新的起点。这一年我告别了学校，也告别了实习，真正的成为一个要正式工作的人。刚刚才开始工作有辛苦也有收获，这一年年头我拿到了期盼已久的从业资格证，选择从事这个行业起就知道导游是一个脑体高度结合的工作是必须要做好吃苦的准备。

之前我一直在张家界从事地接导游的工作，虽然时间不长可是年轻气盛的自己总是想要改变一下工作方式和环境，所以在这一年将要结束的时候我选择回到长沙找一家正式的旅行社工作。来公司也有两个多月的时间了，在这之前我还没有接触过全陪的工作，但是我知道作为一名导游员就是要把任何一个团队带好。

在来公司的两个多月里，也感谢公司对我的信任派了三个团对给我带，在带团过程中我有什么问题同事们也热心的帮我解答，这让我感觉很开心，感受到了公司在背后给予我支持的力量。在公司短短的时间里我带的这几个团，总的来说我个人还是比较满意的，毕竟在旅游这个服务行业里我们导游的宗旨就是要像客人的小保姆一样关照他们在外地的吃、住、行、游、购、娱，保证他们能够有一个真正开心的假期，最后安安全全的回到家。这几批客人在我的带领下都玩的很开心也很感谢我，这让我觉得工作的快乐，客人的开心就是给予我工作最大的肯定，这样我才算很好的完成了公司安排的工作。

虽然在公司的时间很短，我也经历了一场“金牌导游”的比赛，可惜很遗憾我第一轮没有考过，但是我也很荣幸的去参观了比赛，在参观过程中我也找到了优秀的导游与自己的差别。确实我的工作经验还远远不够，在未来的日子里还需要不断的学习，不断的完善自我。争取能够成为一名优秀的导游。

Little meng thanks everybodys all the way support to my job andunderstands that also in here.

Hope that everybody gets chance to come to Dalian again, small Meng and mylocation (所在)__ travel service will be that you provide (提供)the service usingmore well.

Wish everybodys returning journey all smooth God-speed finally!

In hunan province is located in the south of the Yangtze river middle reaches, because most of the south of dongting lake area, hunan and said, and because of the largest river in the province xiangjiang river runs through north and south, and referred to as "xiang.

Hunan province is located in east longitude 108 ° 47 114 ° 15, north latitude 24 ° to 30 ° 39 8 . Adjacent to seven provinces and cities, the east of jiangxi, chongqing, sichuan, guizhou in the west, south according to guangdong, guangxi, the north side of hubei. The provincial land with a total area of 21.18 square kilometers, accounting for 2.2% of the total area of the national land and the cultivated land area of 49 million mu, the north plain mountain of 256 million mu, water painting of 20 million mu, is the 11th in the whole country. The province governs 14 cities and states, 136 counties, 2350 townships, 64.65 million people, including agricultural population 53.5 million people, accounting for 83.8% of the total population in the province.

Hunan province is located in the yunnan-guizhou plateau to hills and nanling mountains to the south jianghan plain transition zone. Southeast west surrounded on three sides by mountains and faces the east has the luoxiao mountains, south of nanling, wuling, xuefeng mountains on the west, North of dongting lake plain; The central hills, basin. The topography low meteorological north, three facing southwest to the east north central tilt, open toward the north of the asymmetric horseshoe. Province landscape is given priority to with mountain pool, hilly, mountainous area accounts for 51.25% of the whole province area, hilly basin accounts for 29.3%, plain 13.1%, water 6.4%, form the pattern of "seven hills monohydrate two field soil".

A humid subtropical monsoon climate of hunan. Mild climate, four seasons, abundant rainfall, rich heat and determination period is short, no mildew period long climate characteristics. The entire province between the annual average temperature 16 a 18 degrees Celsius, in poorer; Full-year 261 frost-free period 313 days, sunshine 1300 1800 hours, annual total radiation 38.5 a 488000 joules per square centimeter, active accumulated temperature above 10 degrees on 5000 a 5800 Celsius Yin, lasts 238 a 256 day, can meet the needs of crop growth resistance to heat. Hunan is one of the rainy areas in China, annual precipitation in 1200 - a - 1700 mm, the rain, the distribution of precipitation is obvious phases. By the basic same, light, heat, water is good for agriculture, forestry production is very empty.

Hunan water resources reserves. Within the territory of the province for many years an average of 253.9 billion cubic meters of water, surface water of 20.88 billion cubic meters, per capita is 2756 cubic meters, is the countrys per capita is 1.5 times. Hunan is a province, there are dense rivers drainage of hunan, and main force in yuan and li four water and dongting lake, the basin area of 25 square kilometers, the basin area of the province accounted for 92%. Province have played more than 5 km river in 5341, the total length of 86000 km, the basin area more than 5000 square kilometres of article 17 of the river, including hunan, endowment, yuan and li, Xiao, Lei, Mi, dancing (left le right), such as unitary water of the basin area over 10000 square kilometers. The provinces total runoff is 162.3 billion cubic meters, add water, a total of 208.28 billion cubic meters. Hunan the waters not only large water flow, and abundant water, good water quality, sediment concentration, less not freeze in winter. The provinces 5341 rivers of water reserves of 15.325 million kilowatts, annual output of 134.24 billion degrees. Total installed capacity of the whole province may develop can be accounted for 70% of total water reserves and about 36.4% of the electricity.

The biological resources of hunan province is very rich. Is one of biodiversity more provinces in our country. About 5000 species of higher plants, accounting for 1/6 of the total number of national, the woody plant species make up about a quarter of the country; Have a state protection of rare plants 66 species, level of protection in the three kinds of plants, namely, silver fir, metasequoia, at king (left to right). The provincial forestry land 182.449 million mu, 57.4% of the total area of the provinces land; Forest coverage rate of 51.4%, 37.2% higher than the national average, the volume of 251 million cubic meters of forest, in the forefront of the country. Chinese fir, pine, bamboo and other economic forest and timber forest, and woody oil is at the center of the region name is known all over the country. Among them, Chinese fir forest, nanzhu painting about a third of the country, differential area of the countrys 40%, tung is one of the four key provinces throughout the country. 23 province forest reserves has been established, zhangjiajie forest park is a national forest park. Pasture resources in hunan province is very rich also, can use existing 84.99 million mu of meadows, grazing capacity can reach 7.04 million cattle units. Abundant plant resources for the growth of animal breeding provides the advantageous conditions, hunan animal variety, therefore, has a wide distribution.

A total of 66 species of wild mammals, 500 kinds of birds, 71 species of reptiles, amphibians, 40 species, more than 1000 kinds of insects, and more than 200 kinds of aquatic animals. Including the south China tiger, the clouded leopard, golden cat, crane, baiji and other 18 kinds of national level to protect animals. Hunan is the national famous freshwater region, a total of more than 160 kinds of natural fish. Hunan products especially agricultural products is very rich, is the famous "land of fish and rice". At present, the provinces grain production accounts for about 6% of the countrys total output of grain, 1/10 of the total output of rice, rice and ramie, tea oil production in the country first; Pigs, tea, orange in the second place; Cotton, tobacco, sugar cane, the yield of oil and water, and the product was ranked among the top nationwide.

There are many different kinds of mineral resources in hunan province, is the national famous "hometown of non-ferrous metals" and "the hometown of non-metallic mineral. Hunan mineral variety not only, and grade, paragenetic and associated minerals. Have now discovered 134 kinds of minerals, has proven reserves of 91 kinds, is one of the country there are kinds of mineral provinces. Including antimony, tungsten storage place of the highest in the world, bismuth, rubidium, stone coal, realgar, fluorite, sepiolite, barite, monazite, such as the first in the nation, manganese, vanadium, rhenium, glaubers salt, kaolin and 2nd reserves of manganese ore industry; Zinc, lead, tantalum, graphite, diamond, cement ingredients such as reserves, the third in the nation.

Hunan tourism resources. There are ten big tourist area and more than 100 tourist attractions. "The east one line", mount hengshan ancient city of changsha, shaoshan holy land revolution and yueyang tower, emperor yandi mausoleum, etc. "The west", has been protected by the United Nations as a world natural heritage wulingyuan scenic spots and Freud, sandwiched yamadera, fierce hole river scenic area, is the national famous tourist resort.

New Yuanming Palace in the 2nd February 1997 formally completed and opened, it is located in the zhuhai jiuzhou avenue stone forest mountain, covers an area of 1.39 square kilometers, is the manuscript with the old Summer Palace in Beijing, according to the proportion of 1:1 selected the old Summer Palace built 18 of 40 landscape scene, investment 600 million yuan, is one of the first 4 a grade scenic spot in China. It is surrounded on three sides by mountains and faces the south smooth and broad, fortunas lake water area of 80000 square meters.

New Yuanming Palace concentrated represent the grand momentum of yuanmingyuan imperial garden in Beijing, all landscape architecture are built according to the size of the original copy. Hall "legitimate", "taking jiuzhou qing", "peng YaoTai island", "penghu-glance wonderful scenery of" central axis for the royal palace buildings, central axis to the west is "the concept of well ying", "haiyantang" and "(" sea bright garden scenic area, around the breeze-ruffled lotus beside," skylight "up and down," the foundation ", "song music" and so on more than 10 Chinese jiangnan garden landscape architecture. It with its strong qing culture, fine elegant chic pavilion, table, floor, cabinet and majestic big dance performance attracts numerous tourists both at home and abroad.

The second opium war in 1860, British and French troops invaded Beijing, thought xianfeng emperor is still in the old Summer Palace, to the old Summer Palace as the attack target. Xianfeng, in fact as early as before the British and French troops into Beijing led a group of ministers to escape the jehol. The invaders into the palace to see solemn temple, magnificent pavilions, secluded gardens, immediately began to rob up. According to historical records, an intruder after entering the palace, also dont know what thing, have lost the gold, silver, in order to set with jewelry jade works of art, and he had lost his gold. Priceless porcelain and enamels, because too big cant move out, should be broken. Coalition after robbing the old Summer Palace is still not satisfied, and that can only be made in China and burning yuanmingyuan emperor shaking, biggest hits, so the British soldiers in their support of the government and public opinion to burning yuanmingyuan. In October 1860 a generation of famous finally reduced to ashes under the fire of the invaders. In human cultural history of the old Summer Palace burnt loss is immeasurable, the invaders not only destroyed the unique gardens in the world, and the large number of precious cultural relics and plunder abroad, a generation of famous only ruins left. Qing emperor after several generations, though still wanted to rebuild yuanmingyuan, but eventually because of domestically, national strength is insufficient, reconstruction have to fall by the wayside.

New Yuanming Palace combines classical imperial complex, jiangnan classical gardens, buildings and western buildings as a whole, for visitors to show the prosperous time qing dynasty elegance. West park, is the noble temperament of western buildings, white marble, delicate inside adornment, let you as if place oneself in Europe in the ancient palace.

Temple fair, jiuzhou feast scenic area layout solemn, founder, reflect the royal style, or show harem and free from vulgarity temperament; Yellow colored glaze appearance grand; Green coloured glaze is full of vitality; Purple coloured glaze spirits to ward off bad luck, it is no wonder that emperor qianlong had "carved painting, complacent hin huts meaning".

Ming new park has many tourists to participate in activities, ornamental. "Legitimate" emperor began to reign; "Jiuzhou characters" adaptation; "The song in" jiangnan silk; "Penghu-glance scenic spot" imperial concubines, wedding. "Qianlong jiangnan" swim airdropping lake big parade, visitors can experience to ride the dragon boat when "emperor", "the queen" feeling; A garden teahouse, lounge, book galleries, performances of folk artists to make you feel the Chinese culture has a long history. The garden every day "emperor", "qing dynasty palace anecdotes" and "imperial concubines" program performance, visitors can see the qing court etiquette.

Chaya mountain scenic area is located in SuiPing county Zhumadian, 25kilometers away from downtown, a total of 150 square kilometers, averagealtitude of 600 meters. It is the first scenic area published in Henan,presently that wins national geological parks, national forest park and national4A scenic spots. Because of its exquisite scenery that builds a strangebeautiful scenery scroll, Chayamountain is honored “Huaxia basin” and “Jiangbeiforest of stone”. The poor landform, so that is the military commanderbattleground. As the valuable and non-renewable geological heritage, the ChayaMountain includes the steepness of Huashan Mountain, splendor of TaishanMountain, peculiarity of Huangshan Mountain, elegance of Emei Mountain andtranquility of Yandang Mountain. As the only granite landform ruins in China,also rarely seen worldwide, Chaya Mountain has great scientific values.

And now, we have got into the ChayaMountainscenic, the whole scenic isdivided into four parts, namely Beeswax hill, Southhill, Northhill, six peakshill. The essence of scenic spots is mainly concentrated in the Southhillparts,just the part were going to visit today. The mountain is bestowed with anagreeable climate and abundant resources. In each season, there is a splendor ofbeauty. In spring, birds sing and flowers give forth fragrance; in summer, theumbrageous woodlands can be seen and clinking sounds of flowing spring water canbe heard; in autumn, the mountain is fiery with maple leaves and in winter,clothed in white snow and ice。 Ok, please attention to look forward;we saw thehighest peak of the rock firstly that is the landscape of “monkey look uponmoon”, the protruding part in the center is “the sleeping Tang monk”,turn right45 degree, we will see the “drinking Bajie”. You will see his opening mouth andvertical tongue and pretty belly poured drunk in hillside, his childlike sceneis so lifelike that reluctant to leave.And then, we can see a peak that is“Beewax peak”, why entitled this name? It is side that there are full of wildflowers on the whole hill, so many bees are collecting pollen come here. And thehoney is too much and nobody collect it, so these honey were curdled in thestone. Every summer, the hill wasshined by the strong sunlight irradiation;honey will be flowedout the stone, and the whole mountain looks like besmearcovered with a thick layer of beeswax, so peopleput the mountain

named "Beeswax Mountain".And the lake under the mountain also got abeautiful name Xiumi lake. ChayaMountain, compared with other mountains has itsunique, the upper mount roll over one another, everywhere is strange stone, andmountain peaks, buton the bottom have thousands of holes. The MillionMan hole isone of them.Due to natural form of MillionMan hole is the underground cave, sothere are many holes in it, like a big giantmaze.And the space of the hole canaccommodate tens of thousands of people, therefore the name "million manhole".Enter the second door of the scenic area; we canpause to look upon theleft, a big tree hanging on the steep cliff. Its leaf is thick and cold, and itsdry resistance is strong. According to the provincial forestry bureau expertsidentified, it has been growing 600 years at here. Why it can survive in thisenvironment? Experts said that the root of the tree have a special function thatits root can secrete a kind of liquid that can dissolve microelement in therock, the tree will rely on absorption this rarely microelement to keep itslife.This also responds the saying:” The survival of the fittest”. Let’s keepmoving, now we came to the center of the scenic spot stone monkey park. EnterMonkey Park like into a monkeys warm home, three monkeys feel happy, pictured aharmonious family scenes.Look, there was a deep gorge in the north of the stonemonkey park that is the boundary between Chaya Mountain’s north hill and southhill. The stone monkey before our eyes that are the largest lifelike stonemonkey in the world. Looking at stone monkey at penglai three holes, seem to seea pair of embraced young lovers. But atxiumi lake area, then you can see thepeculiar landscape that elder monkey back younger monkey, it is real that astone three scenes. It is the time that ended the explain of Chaya mountain,then you can look around freely, after half an hour, we will gather at themountain’s door and have a lunch, please take full use of the time. Thank foryour cooperation!

the Native Place of Emperor Huangdi

The Native Place of Emperor Huangdi is located in the north of XinzhengCity. As a scenic spot of 4A- class assessed by the National Tour Bureau, it isa holly land for Chinese people all over the world to worship their ancestors,with memorial temples, andmausoleums of Emperor Huangdi situated here. Everyyear on March 3 of the lunar calendar, the day when the first emperor in Chinaestablished the first nation in Chinese history, people of Chinese origin fromhome and abroad gather in Xinzheng, the birthplace of XuanyuanHuangdi, or theYellow Emperor, to offer sacrifices and worship this legendary ancestor of theChinese nation. To respect this great Emperor, his descendants have held largeceremonies of worship, which have been attracting descendants of Yanhuang fromAmerica, Japan, Korea, Canada and other nations and areas each year. They comeback to worship, seeking their roots here in China.

Now, Here we are, The Native Place of EmperorHuangdi.This square was builtin the end of 1998.It covers an area of 15,000 square meters,of which 7,900square meters are covered with trees and flowers. It has become a very importantplace for the domestic and overseas Chinese descendants to hold large-scaledactivities to worship their ancestors. In the center of the square here is athree-legged tripod caldron, whichwas cast in the shape of bears, reminding ofthe Emperor Huangdi’s rising from the Youxiong Tribe. The three-sided body ofthe tripod caldron has the embossment of three dragons with a fireball, implyingthe glorious sun and praying for favorable weather for crops and a harvest.Standing at the center of the altar, it is laurelled as “the No.1 tripod caldronof the world” for its unparalleled size and its special origin. It is 6.99meters in height, 24 tons in weight, which has been registered in the GuinnessWorld Records. The height number of 6.99 made up of figure 6 and 9 implies themajesty of grandness in traditional Chinese culture. Through the Xuanyuan Bridgeabove the JishuiRiver , here we can see the main hall. Please look at the pairof the guarding animalssitting on both sides of the gate.They are stone bears.Do you know why chose bears to guard the gate? Because 5,000 years ago,thereused to be many bears in Xinzheng. Bear was a kind of animal,very powerful andfierce then. In order to show people’s worship, the Youxiong Tribe regarded bearas the totem of their own tribe. Well, let’s enter the hall, there’re 8 muralpaintings on the wall,which vividly depict the

great achievements of the Yellow Emperor during his life.They’reThe Birthof the Yellow Emperor,Making Boat and Chariot,Setting up an alliance byEmperorHuangdi and Emperor Yandi, Crusading AgainstChiyou,Making Youxiong theCapital, Holding High the Dragon Flag, Developing Agriculture and Stock Raising,Creation of Chinese Civilization. It’s a long story behind these paintings: Itis recorded that, in the Prehistoric Times, there lived many clans and tribesaround the Yellow River and the Yangtze River, yet Huangdi was the most renownedtribal leader at that time. When the tribe lead by Yandi began to decline,Huangdis tribe was flourishing. During this period, Chiyou,another triballeader, often lead his stronger tribe to invade other tribes, and invadedYandis tribe. With the help of Huangdi, they defeated Chiyou.After 52battlesHuangdi united China. All Chinese, despite nationalities, regardedHuangdias our ancestor. Huangdi, the initiator of Chinese civilization, was henceworshipped by his descendants. After the capital was built,EmperorHuangdi raisedhis flag of dragon, symbolizing the unification of all tribes. The dragon wasintegrated with different parts of various animals: horse’s head, deer’s horn,tiger’s mouth, snake’s body, fish’s scales, and eagle’s claw. Since then, dragonhas been the symbol of Chinese nation. On the both sides of the main hall,there’re eastern wing hall and western wing hall.In the east side hall,there isthe statue of LuoZu, the first wife of EmperorHuangdi. She was the first personto raise silkworm and weave silk in ancient China and alsoan outstandingrepresentative of ancient Chinese women. Every feudal dynasty set up temple forher and worshipped her as “the first ancestor in silkworm raising”. While in thewest side hall, here is the statue Mother Mo, the fourth wife of EmperorHuangdi, who had invented the earliest “loom”for weaving. Later generationscalled her “mother Mo---the ancestor of weavers”.

精选导游工作计划优秀范文

我在公司领导及各位同事的支持及帮助下，顺利完成了公司每次分派的带团任务。尽自己最大的努力做好每一个景点的讲解工作，争取能达到游客百分之百的满意，为三元国际旅行社的声誉;以及未来的发展，贡献着自己的力量。在新的一年里，我的工作计划如下：

1.在带领旅游团游览景点过程中，不再只是单一的讲解景点历史，而是结合天津近几年的发展概况，及未来发展计划系统讲解给游客，进而展现一个近代与现代相结合，高速发展中的天津市。

2.加深与游客的交流，在最短的时间内融入到游客当中。并像陪伴家人一样对待全团每一位游客，尽量满足游客所提出的要求，虚心听取游客的建议，以最好的服务让每一位游客开心而来满意而归。

3.在旅行社规定范围内，为我社及个人争取最大的经济效益。

4.在工作过程中，不断的像我社同事及其他旅行社导游学习，借鉴先进的带团模式，充实自己文化修养，进而提高自己的业务能力。

5.在接到社里分派接团通知的情况下，提前做好行程计划，与全陪或领队及时沟通，以便在第一时间掌握本次团队的第一手资料，从而更好的安排时间与行程，以避免因沟通不及时导致的时意外状况的发生，而导致游客的不满。

总的来说，我觉得收获很大。让我学习到什么叫做专业，什么叫做耐心，还有如何与游客交流，更好的为游客服务。

首先，x旅游景点讲解员一个实践活动跟一般的实践活动不一样，它需要具备有专业知识。要讲解，就必须要掌握x旅游景点的一切，才能够准确的为游客讲解。所以，我经过了笔试，背诵讲解词，口试等多重的考验才可以在这个实践点做事，虽然准备的过程很累，不过，当自己能够为游客服务讲解时就觉得很有成就感，特别是讲解完后得到游客的嘉赏就更开心了。

作为x旅游景点讲解队的队长。在组织这个暑期活动时，我是花了很多的精力的。首先我很为同学着想，没有在他们进行期末考试时进行考核，而是等到大家结束考试了，才督促大家赶紧背好讲解词。而且，我也怕耽误大家的暑期时间，都是将就大家的空闲时间的去考核大家的。为了有一个让大家一齐有空的时间，我牺牲了去探望奶奶的时间，回到学校，组织大家去x旅游景点听专业人员的讲解，好为大家通过面试而准备。没想到，，就在去听取讲解的这一天，已经有两位答应我去的同学说不去了，理由是，我要打工。第一次，我觉得情有可原，毕竟x旅游景点实践点与其他实践点不一样，他不是要求每天去的，而是轮班制的。所以，我答应他们下一次再带他们去。

第二次，去进行考核。竟然所有人都说不去了，理由是，我要打工，参加了培训班，我去旅游…。那时，我觉得心理很难受，因为大家一开始都是答应我去的，为什么最后都会反悔呢?你们有事要做，我就没事么?而且，这时候根本就找不到人去参加这个实践活动的，因为它需要进行一段时间的培训有可能去为游客服务。最后，我只有自己一个去考核，自己去参与了这个实践活动。同时，加上亚运志愿者的培训，我整个八月就没有了。家里人每天都期待我回家，而我却不能回。

我觉得，在这次的暑期活动中，我认识到，做人一定要言而有信，有始有终，要为人着想。无论做什么事，一定要负起应有的责任。

换个角度，其实我在这个暑假可以参加这么有意义的实践活动，真的让我收益匪浅。同时，谢谢月滢师姐对我工作的帮助。很开心可以做到x旅游景点讲解员，以后我也会继续更好的为游客服务。x旅游景点讲解队也会在今后接纳更多真正为大家服务的志愿者。

Hello! Hello, Im the guide of lollipop travel agency. My surname is Lou,and my name is Zifan. Please call me Xiaolou! Today we are going to travel theGreat Wall. I hope you will have a good time with me.

Beijing has Badaling Great Wall, Mutianyu Great Wall, Juyongguan GreatWall, Jiankou great wall and Simatai Great Wall. Today, we are going to climbJuyongguan Great Wall.

The perimeter of Juyongguan Great Wall is more than 4000 meters, which isonly a part of the Great Wall! From Shanhaiguan in the east to Jiayuguan in thewest, the Great Wall is more than 13000 Li. It is said that when the firstemperor of Qin built the Great Wall, he moved prisoners, soldiers and civilservants who had been forced to come here. Later, it was named Juyongguanbecause of the meaning of "moving to Yongtu". Because of its lush trees,brilliant flowers and beautiful scenery, it is called "Juyong jucui".

Lets first come to "the worlds first Xiongguan". This is a stone tabletwith the words "the worlds first Xiongguan". There are two "the worlds firstXiongguan" in China. One is Jiayu pass, the key point of the Great Wall, and theother is Juyong Pass. Originally, Juyong Pass was not "the worlds firstXiongguan". Because this section of the Great Wall is a very important pass, itwas later called "the worlds first Xiongguan" If you are interested, you cantake a picture, but please hurry up. You are going to climb the Great Walllater.

Lets keep up and climb the Great Wall. The Great Wall is very steep. Payattention to safety. You see, this kind of uneven wall is called a crenel. Ithas a lookout and a shooting port for lookout and shooting. See those citystations? Its a garrison fortress. Whenever there is a war, the injuredsoldiers can do temporary treatment in it.

Next, we come to the city platform, you can go in and visit the ancientcity platform, pay attention not to scribble, this is the ancient historicalrelics!

Come on, its the top! Its cool and comfortable here. Why is the greatwall broken? Its disconnected because of the obstruction of mountains andrivers. Lets have a rest and meet in half an hour.

This is the end of todays journey. I hope you have a better understandingof the Great Wall after listening to my explanation. Goodbye!

兼职导游年度个人工作总结样本

2017即将到来，作为在这个行业从事导游工作近6年来，从来没有做过一次总结，总是在实践和实验中成长，每个人都希望自己能比别人优秀，能做一个让别人认可的人，但是从我的工作来看， 确实没有啥值得骄傲或者自豪的事情，或许比其他工作看起来风光，但是其中的酸甜苦辣又有谁能理解呢?

今年的导游培训课可以说是让我学到和看到了别人的光环还有光环背后的辛苦，我深深的知道，做我们这个行业的，起早贪黑，有的时候甚至连个可口的饭菜都吃不上，还要带着客人游山玩水的心情，都说付出和收入是成正比的，但是在我们这个旅游的潜规则的带领下，哪里公平?没有稳定的收入，没有固定的工作，没有保障，那一天出了任何事故都找不到人给你赔偿，但是因为个人喜欢这个职业，也热爱这个工作，一直坚持到现在，也是今年才找到组织，希望在明年会有好的发展吧!

说说我的带团经历吧!说实话，没啥值得炫耀的经验，只能说是一种互相学习吧!从2017年拿上导游证的这一刻，我觉得自己是个导游工作者，我可以去很多自己没有去过的城市玩，可以免费进入各个景区，自己真的高兴的不得了，但是刚拿上导游证，没有一家旅行社肯聘你去他们那里工作，当时心情直接跌到谷底，经过一个多月，同学之前有比我更早进入旅行社工作，我便找到一份工作，但是这份工作我只做了一个月，因为我没有记住他们单位的电话号码，也更别说带团了。

我知道自己必须充实自己，多学习，才能够很快进入到这个行业，第二个工作单位，我去了之后只是让我看资料啊，学习，也没有让我带团，我觉得自己很没用，正好赶上旅游旺季到来，导游全部都出外带团了，社里让我带团，去的第一个地方是六盘山，是要我把团带到固原和那边的导游交接工作，呵呵，真的很生气，我觉得自己完全可以全部带完，然而单位出于团队质量的问题，毅然要求我帮那个导游把她带的客人接回来，这就是我开始了导游生涯的第一个团队，客人都很好，我上车虽然很紧张，但是大家互动唱歌以后就缓解了那种紧张的空气，也锻炼了我的胆量，虽然没有完整的带完这个团队，我其实还是很感谢旅行社的领导，让我出团了，但是这份工作工资收入太低，我没坚持很久就不干了。

第三份工作，那就是进入国旅的那一年，对我的培养和锻炼，让我正式加入了宁夏地接导游的队伍，我也认识了比我年长一些的导游前辈，我很荣幸，社里一系列的培训，让我很快的成长，我也开始从3个人的散客然后30人的专列带起，我发现自己的知识实在是太少了，有的时候客人问到的问题真的是回答不上来，我走到哪都会买一些书回来给自己补充知识，经过了几年的历练，我开始赚钱了，觉得这个工作还是很不错的，便一如既往的向前走。

现在从国旅出来了，我任然感激以前在国旅工作的那些乐于把自己的知识全部讲给我们这些新人的前辈们，要不是国旅，我可能也就坚持不到现在。

从2017年开始选择做兼职，我算不上是优秀导游，觉得只要所有团队不被投诉，只要我用心来对待我接待的客人，我能赚一些钱够自己花就还不错了，但是我同时听到很多优秀导游的故事，我也想像他们一样，可是我一直默默无闻，2017年以前的客人很友好，根本别说是投诉了，他们来到宁夏对我们这里的风土人情都很感兴趣，说我们这里的导游实在，诚实，不知道从什么时候开始，网上就有关于导游欺客宰客，导游殴打客人，导游等等不好的传闻，这对我们的影响太大了，我们极力再维护宁夏旅游的形象，我们西部旅游发展慢，起步晚，我们导游的整体素质不是很高，但是我们西北人诚实实在的种种行为还是打消了客人对导游不好传闻的那些想法，我真的很欣慰我们宁夏的旅游环境一直能健康的发展。

He garden, also known as loud send hill, located in the north of yangzhou ancient canal sight southeast segment xu ning street, is a national key cultural relics protection units, the national AAAA level scenic spots. Park owner He Zhizhou knife, his family for the beiyang minister li hongzhang, guangxu emperor saying and in-laws three houses in a together, he was from hubei han Huang Dedao on prime ZhiShi, yangzhou, he prowled the huge zhou Yu Guangxu nine years building large private residential gardens. Birth by YuanJu property of building layout, garden, piece of rock composition, are closely linked, match well of Chinese and western, the tour be convenient to both the living environment, Chinas private garden architectural aesthetic and swim in function in this extremely highly harmonious and perfect.

Theres canopy of the art of Chinese gardening four "first day", the characteristic construction of the crown -- enjoys the reputation of "the day the first gallery" after 1500 meters road corridors, constitute the beauty of the landscape architecture of the convenient and loopback change, unique in the Chinese garden, the expert inside course of study called the prototype of the overpass in China; Stone mountain room "the first mountain", is not over the giants of the monk stacked stone "orphan" in the world.

He garden or domestic famous natural base of film and television viewing, "a dream of red mansions", "the princess huanzhu" sequel, "heaven tears" and so on nearly radix stemonae film and television play in the west. Into the he garden, like a walk into a natural history, the humanities landscape picture scroll: harmony of Chinese and western countries in modern landscape art found elsewhere in this set Jane exceptions hui essence; A collection of bureaucracy, salt merchants, hermit, educators multiple identities legend twists and turns and hidden heart order process in the dripping wet disclosure; A: a portrait from the feudal to the liberal family, the survival whole as playing out here, a changeable colorful gaiden story of Chinese contemporary history in this vivid display.

as is known to all, the silk road into xinjiang, south, north is dividedinto three sections, the word. and of every faith scenery lets a person miandthoughtful. therefore, it is the silk road trip to travel.

brief introduction of the first description: xinjiang is located in chinasnorthwest border regions in china, also called, the second-largest pasture,ecological environment. north of continental climate, the winters are long andhard, summer, autumn season and hot chirp is not obvious, relatively strong,solar radiation temperature changes. so remind everybody must pay attention toprevent bask in the night and temperature is too big and prepare appropriateclothes. meanwhile, xinjiang has the advantageous sunshine, light, heat andplanting trees and the crops of thermophilic melon, improve sugar accumulation.so a luscious taste the melon and fruit in xinjiang.

our first stop was the urumqi. it is the farthest from the oceans of theworld cities, capital of xinjiang uygur autonomous region, meaning "beautiful",but also the ranch along. we recommend the attraction is the natural pasture,carefree nanshan pasture flocks, paolo maldini, compose in green grassland,spruce, combining the deep valley, and a 20 meters high, the waterf-all. hereyou can live on the shores of the zhanfang, taste herdsmen nang, dairy products,roast lamb kebabs, zhuafan hand, etc. bake complete sheep is a choice jieyangsurrounding xinjiang, or under the age of two lambs as raw materials, to fatwith flour and entrails, feet, salt water, eggs, pepper, alone powder evenlyinto paste, in the whole body, then add the sheep are soaking pit, nang bakeuntil cooked. baked sheep, golden oil, fragrance waft through the meat,delicious! you can rent a horse galloping on the kazakh nomads, acrothe vastgrassland of the thick forest. also can realize kazak ethnic customs: racingnomads, thanks to the sheep, chasing girls. urumqi seasons all appropriate, eachhave different seasons.

our second station is well known in turpan: its very hot and dry thelowest place. is extremely arid region unique ecological environment and therepresentatives of the oasis civilization. you may have noticed that a foot onthis land, and we are the only dry! the sun is so frankly, the bakingtemperature has reached 50 to 60 degrees celsius, i.e., steaming eggs. you alsodont too boring, let us imagine a pleasant trip to the sauna. first, we went tothe fire, the authors of shanxi, surrounded by the farmhouse here, secludedspot, vines with green, a very cool and refreshing and comfortable come, here isthe "huozhou" summer in heaven. in these grape, as long as the timbrel rang, menand women will be averted dance. believe that everyone heard that song familiar"to", covering your journey has a small talk "uncle"? how does not show guide sonow you for it.

small guide a bit embarrassed, here but dance, unexpectedly township inhere, please everybody to me. now please follow me to visit the shadow ofraisins for washing room. raised my hand against the grapes can be picked youcant decapitation, later will have to taste the free of grapes, let everybodyfan.

to see the city will be kanerjing, it is spots with wall, thebeijing-hangzhou grand canal and called chinas three projects, it is the sourceof life of the local people. because it is in the ground, also very cool andrefreshing and comfortable.

now we came to the tomb asidana - hara and is, there are many rooms vividfresco, lifelike lifelike, still have the "turpan documents", it is the currentinternational academic research foundation of words - turpan. because theclimate is hot dry form natural germ-free environment, so the dead bodies andobjects, although calendar millennium items without corruption, the body is dueto rapid dehydrate and formed the pyramids in egypt mummy "than" also mummifiedcorpses of exotic, some even seems visible eyes eyelash.

now we reached the place, also is the hami melon is executed. two thousandyears ago, here is the han dynasty zhangqian first opened the silk roadfortress, known as "the macroscopic throats, western". as the saying goes, "theeast sea crab hami melons as shrimp," beauty of hami words cant express. silkroad and the grassland culture were also it nurture...

millions of years ago cengfanhua noisy here, all the time, the flowers arecirculation of vast desert mysterious buried. numerous archaeological explorershave again and again into a history to touch, the dust, touch the soul ofhundreds of years ago. loulan ancient site actually is the capital of kingdom ".have luobubo beside the river, clear. after the han and the tarim river waterdiverted, though, because human resource and spent a cross-sectional noteglacier diversion into loulan, but soon, the time of ancient lou-lan and wastewater. from ancient lou-lan died in history!